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Santander


Montoonie1
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Received a s78 response for a credit card in the prescribed time limit, which is OK. The account number, however, does not match the credit card number or the account number under which the request was made.

 

The original agreement was for a store card (Debenhams) in 2006 received a letter stating the store card would be replaced by a credit card and that unless a refusal for the card was put in writing, the card would be sent. Card was duly sent.

 

Does the agreement for the original store card automatically constitute an enforceable agreement for the new credit card account even if the account numbers do not match? Has anyone had a similar experience and what was the outcome?

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