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    • Your bottom line assumption is correct.   If by involving Ofgem you mean using the ombudsman that is correct.   I am awaiting the SAR return (they have pleaded extra time due to Covid but I am of the opinion they should be put to proof if they delay beyond the statuatory time limit)   I do have a record of the initial correct account change over reading.
    • sorry it just read so much like the business stories we have here.   so, the bottom line is that GNE want more money then what is owed you've involved Ofgem you say? and you are awaiting the SAR return.   it's quite std practice to involve DCA, and thats nothing to bother about.   you have a record of the initial correct move in reading?  
    • Hi Dx, thank you for your input.   1. Yes, I have paid the agreed direct debit amount set up when the contract was entered until the point of cancellation.   2. Thank you for your suggestion, I have found their bank details and can now pay what I think I owe.   3. Quite simply if they take action and correct the billing then I think GNE do not seek to cause me unjustifiable loss.   If instead of correcting the billing they simply move to collect the unsubstantiated debt then they have made a false representation (the bills), dishonestly, knowing that the false representation might be untrue (based on the information they have already received as well as information provided by Ofgem and no doubt their own accounts) with intent to make a gain for themselves and to cause loss to myself.   In addition to the above the supplier occupies a position in which they are expected to safeguard, or not to act against, the financial interests of their customers. (I.e. provide accurate billing) by claiming the debt they have abused that position, dishonestly, intending by that abuse to make a gain/cause a loss.   With regards to the topic, this is a domestic account not a business account.
    • Proposes know to extend the scheme from 2021 to 2022.   https://tinyurl.com/y45h6ap5   URL takes you to Government website.     .....
    • so have you paid anything since nov 2019?   surely it should be quite easy to discover their bank details. then pay what you think you owe by bacs.   not sure where you acquaint fraud with the involvement of a dca to chase you.?   totally powerless and not bailiffs.    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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2 years ago I was stupid enough to help my friend in taking a phone contract, the contract has been sign in my name but with her bank details. I received a letter from DLC direct legal and collections demanding a payment of £188,34 for Orange Personal Communications Ltd. I got the letter to my new address which i haven't give to anyone except my bank. The debt is not mine but still it is in my name, what are my rights in this matter? Do I have to pay it? I have no way of contacting this person I am not even sure if she still lives in the UK

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Hello and Welcome, mightykasq.


Don't think you'll have any rights, if you signed the contract, I think you'll have to pay the bill.






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Sorry to say this but as far as Orange are concerned the contract is with you, they cannot chase your friend as their is no agreement with her.


You gave your address to your bank, who pass it on to the CRAs, Orange go to them when they discover you are not living at the old address and get it from there.


The only way you could get the money back would be to try to obtain it from your friend either by speaking to her about it and trying to come to some form of agreement or by going through the small claims court, the judge MIGHT accept that as her bank account was on the application, there was a contractual agreement for her to pay your bills but you are taking a big risk here and I would put your chances well below 50%.

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Send a Subject Access Request to Orange to see what they hold about you. That way you can see how the contract was signed etc and what charges the £188 relates to.


I did this with Orange and they could not substantiate how the calls were made up etc... so there would have been no proof of how the debt was accrued. They wrote the balance off because of this fact.

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