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CPW/Blackberry phone faulty.Advice please.


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bought a blackberry bold through E2save which are a subsidary of Carphone wharehouse in january. On 19th March took it into CPW as advsied as it was not working, was advised that they could not repair blackberrys and would have to go for repair and would take up to 4 weeks. Nearly 7 weeks later on 1st may got it back to find it was a different handset as the first one could not be repaired. After 2 hours of charging found it did not work - a different fault. Head office would do nothing about it and said it had to go for repair. Went into repair 2 may and on 3rd june received the model back to find there is still the same fault.

I have been told nothing they can do and has to back into repair for at least another 4 weeks. - company policy

Surely this is not fit for the purpose it was bought for.

Any advice would be gratefully received

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Welcome to the site.

Although this is primarily a consumer related issue-I will move your thread into the Telecoms forum-I think there will be others there who may have had the same experiences and can give you some pointers.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Agreed - but as you had accepted their offer of a repair, you are bound by this and now cannot rekect the goods. On the plus side, you probably got a higher specced handset (which also failled, I know) so there is a good chance that if the next repair is not successful, you will recieve a 'replacement'. This should be new or 'as new', which in the trade is referred to as '14 day' stock - it is also a good opportnity to ask for some form of compensatory airtime due to you having to pay for line rental whilst you phone has been almost permanently out of use.

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