Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 4079 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I am in the process of waiting for Egg to do something about my claim for missold ppi (going grey in the process) but today they have told me I have 'passed the first stage' but because of the amount involved it needs to be looked at by another department. If I eventually succeed in this I calculate I could be owed about 4 - 5K. My loan is still running and will be for couple of years yet. Can Egg insist that any repayment due to me is lodged against the outstanding balance of my loan? I really hope not as I can make the repayments and have never defaulted and a nice lump sum would be very welcome in my hands just now!! Has anyone found their repayment is been used to pay of other debt without their consent? Thanks in advance...... ;)

Link to post
Share on other sites

how long as your complaint been going on? As far as I know all of these institutions have eight weeks to sort out any complaints. As there been an extension in respect of PPI?

Link to post
Share on other sites

Hi, I first wrote to them in February (approx 15 weeks ago!!) and because I heard nothing wrote again in April with a copy of my original letter. They are using the date of the April letter as their first contact date as deny receipt of my initial letter. This means in their view they have about another 4 weeks to sort out. finally after tonnes of generic 'we are dealing with your claim' replies they told me by phone today it is being looked at but it then occurred to me I may not actually get any money as my loan still has an outstanding balance - can I insist on refund of any monies due to me as an actual payment and not a credit on my account?

Link to post
Share on other sites

Hi Telrac:)

 

I am only a novice in all this myself and I'm sure someone else more experienced than me will come along to help you, but as far as I'm aware, if you have proved (and they accept) that the PPI was mis-sold, then even if the loan is still running you can insist that the refund is made to you in the form of a cheque. It was a separate issue from the loan and therefore you are perfectly entitled to have it back as a payment in your hand.

 

However, I have heard of many cases where banks try to insist that the loan is restructured once PPI is refunded and that you need to sign a new loan agreement. This is not necessary at all and is most likely their way of attempting to get some more money out of you in the form of further interest on this 'new' loan and should not be agreed to!

 

Hope this helps!

 

Regards,

 

Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

Link to post
Share on other sites
Hi, I first wrote to them in February (approx 15 weeks ago!!) and because I heard nothing wrote again in April with a copy of my original letter. They are using the date of the April letter as their first contact date as deny receipt of my initial letter. This means in their view they have about another 4 weeks to sort out. finally after tonnes of generic 'we are dealing with your claim' replies they told me by phone today it is being looked at but it then occurred to me I may not actually get any money as my loan still has an outstanding balance - can I insist on refund of any monies due to me as an actual payment and not a credit on my account?

 

Firstly do everything in writing and send all correspondence at least recorded to be signed for. That way you can follow the Royal Mail tracking system to prove the mail was delivered and when it was delivered.

 

On the issue of refund you can insist on any repayment of PPI money to be paid to you by personal cheque in your name. They cannot use PPI money to pay off any money still outstanding on the loan. The loan and PPI although maybe shown on one Consumer Credit Agreement actually require two signatures one for the loan and one for the PPI. Reufnds of mis-sold PPI should include the premiums with the interest and also add on 8% statutory interest from the date the loan started until you accept the offer of repayment.

 

See these two threads for further advice on the subject.

 

Multiple agreements falling within section 18 CCA 1974

 

Is My Agreement Enforceable - Useful

 

hope this helps

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

Link to post
Share on other sites
I am in the process of waiting for Egg to do something about my claim for missold ppi (going grey in the process) but today they have told me I have 'passed the first stage' but because of the amount involved it needs to be looked at by another department. If I eventually succeed in this I calculate I could be owed about 4 - 5K. My loan is still running and will be for couple of years yet. Can Egg insist that any repayment due to me is lodged against the outstanding balance of my loan? I really hope not as I can make the repayments and have never defaulted and a nice lump sum would be very welcome in my hands just now!! Has anyone found their repayment is been used to pay of other debt without their consent? Thanks in advance...... ;)

 

My claim for misselling was resolved in two weeks (sold over the phone in 2006) and they credited my loan account and said my loan would finish 2 years earlier. I didn't realise that you could ask for the money to be paid back to you as this was my first claim.

 

RBS refunded my payments made on my current loan directly to my current account and I asked my RBS caseworker what the standard practise was and he said any payments made should be refunded. So although a few months had passed, I contacted Egg again and asked them to put me back in the position as if PPI had never been added. After some time they reduced my monthly payment to refect loan only payment with my loan still finishing a year earlier.

 

I wrote again saying that I wanted my loan to run the full term of the agreement and wanted the payments I had made refunded to me. They said this wasn't their policy and they would have to increase my payments if they refunded which was absolutely rubbish.

 

Sent imy complaint regarding refund on to the FOS but it was 6 days outside of the 6 month period and they returned my complaint. Have appealed against FOS decision and am waiting for their response.

Link to post
Share on other sites

Is the position with credit cards the same ? I know I haven't signed anything at all for the PPI and RBS have agreed to refund £703 but they keep insisting that it needs to go towards the credit card balance despite several letters asking for a cheque 'to put me back in the position I would have been in' BLAH as per their offer letter

 

Thanks?

Link to post
Share on other sites
Is the position with credit cards the same ? I know I haven't signed anything at all for the PPI and RBS have agreed to refund £703 but they keep insisting that it needs to go towards the credit card balance despite several letters asking for a cheque 'to put me back in the position I would have been in' BLAH as per their offer letter

 

Thanks?

 

 

You will keep a better control on your own case if you open your own thread.

aa

Edited by alanalana

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

Link to post
Share on other sites

Thank you so much everyone for your advices and views. My husband thinks this is a waste of time as doesn't believe I will ever see any money but after reading other threads on here I think I really do have a chance and will pursue as hard as I can. Hubby currently out of work and finances v tight (like most other folk I know) so will be pushing for a cheque in my hand rather than credit on my loan account. Will report back, watch this space......;-)

Link to post
Share on other sites
Thank you so much everyone for your advices and views. My husband thinks this is a waste of time as doesn't believe I will ever see any money but after reading other threads on here I think I really do have a chance and will pursue as hard as I can. Hubby currently out of work and finances v tight (like most other folk I know) so will be pushing for a cheque in my hand rather than credit on my loan account. Will report back, watch this space......;-)

 

It is easier to get the funds paid back to you on a loan than it is on a credit card. I have only recent ly applied for PPI refunds on credit cards so haven't much experience of how they will be dealt with.

Link to post
Share on other sites

Hi telrac:)

 

Providing your Loan Account isn't in arrears , I see no reason why you shouldn't ask for a cheque for repayment of PPI . If it is in arrears they may use the 'Right of Set-off ' to defray the arrears on the loan, which they are legally entitled to do.

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

Link to post
Share on other sites

I am in a similar situation, in that I had 3 Egg loans.

The first two were settled in full, and only the third one is still open, and is in arrears, and being repaid on a DMP (Egg have passed the loan onto 3rd party, and are no longer dealing with it).

 

Can someone clarify what rights I have in terms of having any succesful claims for PPI paid directly to me, and not to the current live loan which is in arrears?

 

I am thinking that at least they would have to refund the PPI + interest to me directly on the first two loans, as they are paid off, and completely seperate to the current loan. Is this correct?

Link to post
Share on other sites

Hi Troughmonster:)

 

I'm afraid that any money which is due to you can be used to off-set the debt on any other account which is in arrears (under the Right of Set-off )

 

Right of set-off ...............

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/40/40_setoff.htm

 

There would be no harm in asking for your refund to be made by cheque - (if you get it you could always pay it into another bank ) , but I can't see them missing a chance to apply the R of S ...... :rolleyes:

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

Link to post
Share on other sites

Hi

 

thanks for the info.

 

Do I not have a right for them to put my loan accounts back as though the PPI had never existed? If so, surely they cannot offset what would be due to me from my first (and paid off) loan?

 

I do fully appreciate that any PPI on the current loan may be used to offset, but is it that simple for old loans that were settled?

Link to post
Share on other sites

My understanding of the R o S troughmonster , is that any money coming into any account for the same individual , is fair game .........

 

" A firm has this as a general right, whether or not it mentions the right in the account terms. So, in the examples above, the firm can transfer money from an account that is in credit in order to make payments due on another account. But it does not have to do this. "

 

It does not have to do this - :rolleyes: - but you can bet your PPI refund they will !

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

Link to post
Share on other sites

Hi All

 

Does anyone know if you are entitled to a PPI refund in cheque form when an account is not in arrears, default etc, i.e. when it's just a normal credit card ticking along, debits, credit, rip off interest blar blar etc??

 

or in all cases does it have to be offset against the balance of the credit card?

 

T :)

Link to post
Share on other sites
I am in a similar situation, in that I had 3 Egg loans.

The first two were settled in full, and only the third one is still open, and is in arrears, and being repaid on a DMP (Egg have passed the loan onto 3rd party, and are no longer dealing with it).

 

Can someone clarify what rights I have in terms of having any succesful claims for PPI paid directly to me, and not to the current live loan which is in arrears?

 

I am thinking that at least they would have to refund the PPI + interest to me directly on the first two loans, as they are paid off, and completely seperate to the current loan. Is this correct?

 

Troughmonster,

 

Can you please start your own thread that way it saves confusion in trying to follow all the cases and it complies with the site rules.

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=111

 

Just click on the link put in a suitable heading that you can keep track of and post your questions.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

Link to post
Share on other sites
Hi All

 

Does anyone know if you are entitled to a PPI refund in cheque form when an account is not in arrears, default etc, i.e. when it's just a normal credit card ticking along, debits, credit, rip off interest blar blar etc??

 

or in all cases does it have to be offset against the balance of the credit card?

 

T :)

 

Trudy as with troughmonster previous post please start your own thread put in a suitable title it saves a lot of confusion in following individual cases and complies with the site rules.

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=111

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

Link to post
Share on other sites

Hi TrudyB , :)

 

If you look at the link I gave troughmonster you'll see that it says :

 

"The debt must be due and payable. For example, if a customer misses making a loan payment, then (at least until it calls in the loan) the firm can take only the missed payment – not the balance of the loan."

 

From that I read that even if your Credit Card was in arrears , they could only take the amount of the missed payments and would have to refund you the balance ...... the whole amount of your Credit Card is not 'due and payable' immediately ...... therefore you can ask for refund to be made by cheque....

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

Link to post
Share on other sites

Hi TrudyB , :)

 

If you look at the link I gave troughmonster you'll see that it says :

 

"The debt must be due and payable. For example, if a customer misses making a loan payment, then (at least until it calls in the loan) the firm can take only the missed payment – not the balance of the loan."

 

From that I read that even if your Credit Card was in arrears , they could only take the amount of the missed payments and would have to refund you the balance ...... the whole amount of your Credit Card is not 'due and payable' immediately ...... therefore you can ask for refund to be made by cheque....

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

Link to post
Share on other sites

Oops Sorry , aa :oops: I didn't look back far enough - I thought this was Troughmonster's thread ......... another Senior Moment :D

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

Link to post
Share on other sites

OK johnny,

 

It just makes life a little easier to keep track if everyone has their own thread otherwise folks will miss out on advice on their own plight:D

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

Link to post
Share on other sites

I know, and I've given the same advice myself a few times .....:oops::D

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

Link to post
Share on other sites
  • 1 month later...

Well, the inevitable has happened.. Egg have written acknowledging that ppi was missold and outlining the amount due to me which totals jsut over £4800.00. Happy days I thought - but no. This has been credited in full against the outstanding balance of my egg loan. I have never missed a payment or defaulted in any way and am hopping mad! I rang them and spoke to a manager (a first, normally can't get past the operator!) who says it is a 'business decision' and Egg's policy that if a refund is due and a loan still live they credit the rebate against the loan. I explained that the agreements are entirely separate, that they had agreed the amount of the loan and repayments and I have met these. Also that the PPI was a separate agreement, separate sum to be paid and separately detailed monthly repayments but she just repeated parrot - fashion that If I have a problem I need to contact the FOS but it was Egg's policy and in their terms and conditions! (how can you write in to T & C that if a policy ends up being shown as missold you will keep the money and credit to a loan account!!) I told them that I believe this is a further delay tactic to avoid paying out for another few months but may as well talk to the wall! I am now collecting all my correspondence, agreement etc and writing to FOS in strong terms - I wonder if I'll get my money by Christmas! Brings new meaning to the term 'hollow victory':mad:

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...