Mackenzie Hall Solicitors

[suepoo85]

Yep I can withhold my mobile number aswell! I'm going to stick to my guns on this one and not be intimidated by them...i'm a completly changed woman; this time last week i was scared witless

[ODC]

I have found that the best way to deal with these muppets is to ignore them. Even if you do withold your number it is alleged that some DCAs can still access it.

 

However as you are set on phoning them PLEASE record the call and give us all a laugh at the lies and threats they will come out with. I bet they mention prison and sending baliffs round in an hour.

[mr.ton]

Make sure you mention this site to them as well....they get quite touchy when you do

[suepoo85]

Lol, I will do, just want to see what they say really, because I actually can't see why they can't accept monthly payments when all other dcas do! They DO have my mobile number anyway because they rung me on it the otehr day so them saying they have no contact number for me is a lie...maybe they just put that so I would ring them?!

The thing is, I do actually want it sorted out as i'm trying to repair my credit file they just won't let me sort it out...last time i was on the phone to these people i ended up in tears after speaking to them but now i know i am in the right and certainly will not be bullied anymore

[ODC]

Yes and tell them how much you enjoy doughnuts:D

[mr.ton]

Ask them if they'll be switching their website chat service back on anytime soon

[suepoo85]

I have tryed calling them 4 times so far today and never any answer!!! How annoying

[babybear39]

Bloody typical...You want to call and they don't answer!

 

Send them a threatogram for not answering your calls

[clemma]

Yes and tell them how much you enjoy doughnuts:D

 

[F_DCAs]

Whenever anyone engages in conversation with MH staff members, the word 'sugar' must be mentioned at the end of every sentence you say.

[suepoo85]

;-)

Edited June 11, 2009 by suepoo85

[suepoo85]

My mum just called me in tears saying a scottish lady from Mackenzie Hall keeps calling the housephone asking all sorts of questions and saying things like "please can you tell your daughter it is in her best interest to call us" I am fuming about this! They just called me I answered (recorded of course) and I said that Colin Mcgregor sent me a letter so I only want to deal with him the woman reckons that Colin Mcgregor doesn't deal with this account anymore, and what am I going to do about this situation because my offer of £100 simply was not good enough as they don't accept payment plans because it was a payday loan. I tryed explaining my situation and that I am paying other dca monthly for defaulted payday loans and she reckons this is a whole different ball game to other companies. She was speaking of severe consequences and bla bla bla and "suggest that I come up with a solution to clear the debt before the end of the month" she said what would i be paying hwen i get paid i stuck to my guns and sai £100 and she started getting more angry! "if you listen to what i was saying i have already told you that this was not good enough" she started annoying me at this point so i just said ok thank you for yoru time and hung up! advice on what to do next please x

[mr.ton]

Report these rogues to the OFT & trading standards

 

Stop speaking to them on the phone & refuse to answer security questions if they ring.

[suepoo85]

I reported them earlier this week, I just had an email back form the OFT saying they have noted my complaint. Shall I tell my mum to just refuse to talk to them if they call? Thing is she had a nervous breakdown a few years back and things like this really shake her up, she said she is scared of being in the house alon during the day because she is scared people are going to knock on the door form Mackenzie Hall! The woman was so rude she had my poor mum in tears!

I iwll defo stop speaking to them on the phone now, is there any other letters i should send them? x

[mr.ton]

Yes tell your mother to do what ive advised.

Tell her of this website & that she has nothing to worry about with these clowns.

There's more chance of Lord Lucan turning up than anyone from these rogues.

[suepoo85]

Thanks Mr Ton. I'm going to show her this thread when I get home tonight. x

[ODC]

You were advised yesterday NEVER to speak to these CRETINS other than through a medium. As you have now discovered they are arrogant bullies. They are only a DCA and have NO LEGAL POWERS whatsoever. If you feel you must deal with them only do it in writing. Send them a CCA request to ensure they have a legal right to be chasing you for the money in the first place.

[suepoo85]

I know I shouldn't have spoke to them, I only answered because I was so angry at how my mu had been treated I won't be from now on!

[42man]

They broke disclosure regulations by talking to your mother (does she have a power of 'attorney' over your affairs - NO !!) This is pure harrassment....I urge you to log all the calls, and give them to the OFT (again) and report them to trading standards. I'd also write an email/letter to this guy too - Gareth Thomas MP: Home

[ODC]

You may also want to report them to Alan Stewart at East Ayrshire Trading Standards

[NailPost]

Write to the cretins at Mhall and tell them to remove your mum's phone number from their database/back of envelope whatever. tell them to confirm they have done so in writing. Any further calls to that number will be treated as harrassment and the matter reported to the telephone regulator and the police. That is a separate offence to the other matters so it is important you write.

 

Also write and ask MHall for a copy of their complaints procedure. They must send you details - Ignoring your request is a cause for complaint in itself. Then make a complaint stating they are rude, aggressive and bullying. They have eight weeks to respiond and resolve the complaint. If they don't you can ratch up the complaint to the Financial Ombudsman. You can copy the OFT into this as well.

 

All this just shows you have tried to resolve the matter and it those cretins at Mhall who are playing silly beggars.

 

Oh and I would ignore their demands for payment. Just tell them the matter is in dispute and until they resolve your complaint you won't be opeing your wallet to them. If they start action bolshi - tough on them.

[suepoo85]

Hi Everyone,

Sorry I have not been on here for a while but i have been really busy this past month anyway after a good few months of fighting with Mac Hall and them point blank refusing my payment offers, they finally realised that I was not going to pay the whole balance at once no matter how many threats/abuse they threw at me! I finally recieved a letter last week saying you have a settlement offer but if you can't afford that we would be willing to accept a minimum of £20 a month as "a good will gesture" lol why not just do that in the first place.....I have now set up a standing order for £30 a month starting on the 5th of this month! Thank you everybody for your help as if it wernt for you I would probably still be having sleepness nights over this bunch of cretins!! I am living proof that Mac Hall are full of empty threats and you should never be intimidated!! Woohoo I feel so liberated x

[tindwcel]

£30 a month

 

That's £30 too much, LOL !

 

But seriously, be prepared for them to continue to harass you, maybe in a couple of months when they claim to have "reviewed" your file. Now they know you will pay, they WILL try to increase the amount at some point. It's what they do!

[suepoo85]

Well let them, i'm paying £30 until it's clear no more and no less lol I never wanted to not pay them, I really want this off my back as I can't stand debts and i'm trying to sort out my credit file etc which is all great fun....

[The GodMother]

Sorry i have forgotten but have u cleared up the matter that u are paying a different DCA for loan from the same company or is this a different loan completely?