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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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DWp / Eversheds Solicitors


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Out of the blue about 3 weeks ago I recieved a letter from Eversheds Solicitors, acting on behalf of the DWP. They contacted me about a social fund loan taken in 1998 (£654.71). I sent the the Limitations Act 1980 letter claiming this debt statue barred. Today they have wrote back, there is one sentence in there letter that I need to ask about -

 

"We note the contents of your letter and would respectfully advise that although this may fall under the Limitations Act 1980, section 5, we are still within our rights to pursue this debt"

 

This to me is an admission that there is nothing more to say or do.

 

Your thoughts please!

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Hi GN......Just to make it clear for you....once you state that you have no desire to pay towards a debt that is barred by the statute of limitations act 1980. They CANNOT continue to harrass you.....

 

This is what the OFT say - 2.14 (b) -

continuing to press for payment after a debtor has stated that they will not be paying a debt because it is statute barred could amount to harassment contrary to section 40 (1) of the Administration of Justice Act 1970.

If you want to write back to them. (edit something along the lines of the letter below) and send recorded

Just state

Dear sir / madam.

Many thanks for your recent correspondence dated XXXXX

You state in your letter that despite the debt being clearly statute barred you state - "we are still within our rights to pursue this debt"

If it is your intention to continue to harrass me, I will have no hesitation in commencing legal action. I am sure you are fully aware of the Office Of Fair Tradings guidelines on debt collection (in line with CPUTR2008) which state

continuing to press for payment after a debtor has stated that they will not be paying a debt because it is statute barred could amount to harassment contrary to section 40 (1) of the Administration of Justice Act 1970.

I am staggered that a firm of solicitors are making statements like this !! If you continue to harrass me I will have no hesitation in reporting your unproffessional and unlawful behaviour to the SRA too.

I trust this makes my position perfectly clear.

Yours faithfully.

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