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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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My wife and i applied for a loan with this company as their site indicate on their main page that they can help..


We payed the brokers fee of £55.00 as asked and we thought we were dealing with Wentworth directly, but recieved a letter from a 3rd party indicating that they will be dealing with the loan and it was not the agreed amount of repayments as theirs was £20 more than Wentworth which we had agreed a term of repayment.


Now checking our online bank we have realised that Wentworth have deducted 2 payments of £55.00 on the same day.


It states in their terms and conditions "You are entitled to repayment of this fee. You the client can request this in the event that a credit agreement is not forthcoming as a result of our original introduction"


We have decided not to persue the loan application due to this other transaction being taken from our account. after being put on hold for 64 minutes on the phone and it also states that they have their lines open until 10pm which is also not true we are having problems contacting them via the phone and have now contacted our Bank to refer this as fraud on our card..is this the correct procedure, help would be grateful as i will be back on the phone again in the morning

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Who Is The Third Party


The Plot Thickens





Edited by postggj
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The third party company are "Parkfield Financial Services" also known as Ralph Marlon Ltd. when u call Ralph Marlon's number they introduce them selves as Loan Help line

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The third party company are "Parkfield Financial Services" also known as Ralph Marlon Ltd. when u call Ralph Marlon's number they introduce them selves as Loan Help line



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Parkfield And Wentwort Both In Gravesend

This Smells


Ralph Marlon Ltd Has Not Filed Any Accounts

Smells Even More


Ill Get Back Tommorow When I Check Out The Freepost/po Box



Do You Have The Feeling Its The Same Chap In Disguise

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The heading on my letter says



In Association with


Ralph Marlon Ltd (Personal Loans)


Then the address i posted earlier



Also states on the letter that they can be contacted between 12pm - 8pm which is also not true as i had to leave a message, but my main concern is the £110 debited from our account by Wentworth is this not fraud on the second transaction ?

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So send Wentworth the letter or Ralph Marlon, as i am not dealing with Ralph Marlon at present as i still have the Application form at home, its Wentworth i want the money from, so this suggestion of a letter should go to Wentworth

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Its Def Wentworth

Its All The Same Merry Go Round

The Cash Goes Back To One Person


Its Wentworth Who Started This

Go For Them



If They Debited With In The Last Few Days, Contact Your Bank For A Charge Back

Tell Them Its A [problem]

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Contact Your Bank Tomorrow


There Is A Chance They Can Recall The Payment From Wentworth If Made On A Debit Card


Thats A Point


If Made On Debit/credit Card,

Get A New Card Asap

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Update letter sent today from HSBC


Thank you for your e-message received 1 June 2009.


As requested, I have initiated a dispute on the above Maestro transactions which debited your account on 28 May 2009.


Please keep this reference number : 2850254 and 2850256 for future reference regarding this dispute. I confirm that you will be contacted once the matter is resolved.


Should you have any further queries, please do not hesitate to contact us.



Kind regards

Anantha Gautaman

HSBC Internet Banking Customer Support

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hi my wife paid the £55.00 to wentworth can she cancel it with her bank the hsbc as it was not actually debited till monday just gone oh and while we are on yes finance wanted £69 from her but after reading the reports she backed away from both and she has no adverse credit.

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