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Garage charging for work that didn't fix my car


beckie1410
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hello,

I'm hoping someone can and offer me some advice regarding work i have had done to my car.

I took it to my local garage about 4 weeks ago for them to have a look at, they said it was the injectors at fault as well as glowplugs and some other issues, i told them to go ahead and fix this for me. On collection of the car during the work day all appeared to be fine, when i drove home later that night from work i made it 2 miles down the road and the car broke down, the garage had not tightened the injectors properly. After being taken back to the garage by the RAC i got a friend to come and pick me up as it was now 10pm. the grage doubled checked everything and i collected the car again only for the next day the problem still to be present, again back to the garage i went and he took they injectors out and had them doubled checked. again i collected it only for this time it took 2 days for the problem to re-appear. Over these 2 days i had been to my renualt (i have a renualt clio) to get my radio code as i didn't have this, i asked the renault service team if they knew of this problem and they said it was the piston rings sticking togther, i got home and did some reserach and found several people stating the same issue, i rang the garage and told him this he then found some evidence of his own regarding this issue. My issue is that he now wants me to pay £120 for the issue that has fixed the car but has already taken £1300 from me to do the work that didn't fix the issue in the beginning, am i entitled to get a refund on the orignal work that didn't necessarily need doing?

many thnaks in advance

beckie

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Yes I would definetly ask for a refund they are the experts, you are not paying for them to do a trial and error repair. may have been better to go to a specialist or a renault dealer in the first place.

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  • 3 weeks later...

only ever use specialists, i dont care whose nose i put out of joint here they are the only way forward. they cost more but atleast they arnt usually sum arse scratching and chin rubbing grease monkey outfit. in my opinion and experience if a garage looks like ****e it usually is

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