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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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CRA Attempt to stop processing data


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:D

 

I am about to challenge all CRA's in respect of disputed accounts that are unenforcable.

 

This include the finding of on an account that is viewed unlawful by the information commisioner.

 

can people add or advise on the following letter. I am asking they stop processing items in serious dispute fully, a notice of correction is not acceptable and formally removing consent to process while the matter is legally resolved.

 

_________________________________________________________

Name and address details with date of birth

 

The information can be verified from your own records.

Accounts in Dispute Letter Before Action

 

Please be advised the the following accounts are now in disputes for breaches of the consumer credit act or have been found to have breached the data protection act.

 

As such I require you to immediately stop processing the disputed information as continued processing will be viewed as a breach of the data protection act.

I require to remove information in accordance with the act until the matter has been resolved using the legal process or until the regulatory or official bodies have made judgment on these matters. Confirmation from the provider is not sufficient evidence to continue processing unless legal or regulatory conclusion is reached

 

I do not accept a notice of dispute placed on my file pending a resolve to the matter as you will still provide information that is misleading to third parties. These items are in serious dispute and should therefore not be processed from receipt of this letter.

 

While the accounts are in dispute you do not have consent to process disputed information, unless you provide me with a copy of a written excuted agreement that I have signed in respect of the accounts giving consent to continue processing. As the information pertains to me as the data subject you should seek legal guidance form the information commissioners office if you are unsure of the validity of this request

 

You are required to ensure data you process is accurate if you fail to ensure this then you will be in brach of the data protection act and I will pursue for compensation should I find you have ignored this request. This letter should be consider as a letter before action for court purposes.

 

Below are the details of the accounts in dispute and a brief reason including details of any agencies that have assisted in the dispute being raised or any formal requests.

 

Account details including solicitors appointed by me and who complaints have been rasied with ie - FSA ICO Telephone Hararament ect.:-x

 

 

________________

 

Finally i will be requesting they send a confirmation letter of this request and will consider it served two days from posting allowing 2 days to stop processing.

 

After 14 days i will request a DSAR.

 

lol

Edited by sbfido

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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font bit taken out etc and few typos, for you,

 

"Accounts in Dispute Letter Before Action”

 

Please be advised the following accounts are now in disputes for breaches of the consumer credit act or have been found to have breached the data protection act.

 

As such I require you to immediately stop processing the disputed information, as continued processing will be viewed as a breach of the data protection act. I require you to remove information in accordance with the act until the matter has been resolved using the legal process or until the regulatory or official bodies have made judgment on these matters. Confirmation from the provider is not sufficient evidence to continue processing unless legal or regulatory conclusion is reached.

 

I do not accept a notice of dispute placed on my file pending a resolve to the matter, as you will still provide information that is misleading to third parties. These items are in serious dispute and should therefore not be processed from receipt of this letter.

 

While the accounts are in dispute you do not have consent to process disputed information, unless you provide me with a copy of a written executed agreement that I have signed in respect of the accounts giving consent to continue processing. As the information pertains to me as the data subject you should seek legal guidance form the information commissioners office if you are unsure of the validity of this request.

 

You are required to ensure data you process is accurate if you fail to ensure this then you will be in breach of the data protection act and I will pursue for compensation should I find you have ignored this request. This letter should be considered as a letter before action for court purposes.

 

Below are the details of the accounts in dispute and a brief reason including details of any agencies that have assisted in the dispute being raised or any formal requests.

 

Account details including solicitors appointed by me and to whom complaints have been raised with i.e. - FSA Information Commissioners Office Telephone Harassment etc.

..

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  • 2 weeks later...

To be honest, there's not much of a case there.

 

No.1 The ICO and CRAs although different, act on the same principals. There's thousands of people per day disputing information on their files, some legitimate - some not so much - (just chancing their arms).

 

No.2 It's impossible for the CRA's to hold signed credit agreements for over 600,000,000 records - hence should you need to challenge this information they have agreed with the ICO as per DPA that they will contact the data supplier to validate the information held on their records. Should that company then come back to say it is accurate, the CRA has done its side of the bargain in accordance to the DPA and liabilty then lies on the company.

 

No.3 CRAs can't remove this data unless they have authority from the company supplying this directly. All they are is database who if asked, will challenge this info for you.

 

If you have already disputed your information with CRAs, then your beef lies with the companies who say it's correct and continue to supply it.

 

Plus, in reality if you're disputing a lot of info on your file, then you're not goin to be applying for credit anytime soon; so no-one is goin to see this info anyway.

Edited by crippy182
typo
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To be honest, there's not much of a case there.

 

No.1 The ICO and CRAs although different, act on the same principals. There's thousands of people per day disputing information on their files, some legitimate - some not so much - (just chancing their arms).

 

No.2 It's impossible for the CRA's to hold signed credit agreements for over 600,000,000 records - hence should you need to challenge this information they have agreed with the ICO as per DPA that they will contact the data supplier to validate the information held on their records. Should that company then come back to say it is accurate, the CRA has done its side of the bargain in accordance to the DPA and liabilty then lies on the company.

 

No.3 CRAs can't remove this data unless they have authority from the company supplying this directly. All they are is database who if asked, will challenge this info for you.

 

If you have already disputed your information with CRAs, then your beef lies with the companies who say it's correct and continue to supply it.

 

Plus, in reality if you're disputing a lot of info on your file, then you're not goin to be applying for credit anytime soon; so no-one is goin to see this info anyway.

 

See now I disagree with this point of view,

 

1 the CRA's are data controllers too, and cannot process your information if you tell them not to (I believe Surleybob actually managed to get Experian to confirm this in writing).

 

2 Also, they need to take extraordinary steps to ensure the information is correct, if they put your arguments of why its wrong to the company and the company (as in my case) just reply with "we have reviewed your file and cannot correct it" with no addressing of the points made, well, thats not enough to say that they have ensured the information is correct.

 

3 The Data Protection Act only allows the CRA's to process information which is in the public domain (ie CCJ, bankruptcy...) if they do so they are in breach of Human Rights Article 6 - right to a fair defence

 

4 Nowhere, NOT ANYWHERE, in the DPA do the CRA's have permission to hold anything (at all, nothing, nada...) for 6 years, push them for the statute and they will eventually just say "its industry standard" (which is not good enough for ruining your life)

 

5 when you do push them, they will come back with a standard response of (erm paragraph 6 sched 2 DPA) which they boldly say "which view is shared by the Data Commissioner - but this section actually says "except where the processing is unwarranted... because of prejudice to the rights and freedoms or legitimate interests of the data subject and there is actually case law that an effect to your credit rating is such a prejudice (Khaporah or something? its on this forum somewhere!)

 

So, yes you have a case against the companies themselves, I'm in the process of doing mine and I'm hunting everywhere for an example of one that has turned up to defend the case - interested in that if anyone has one!

 

But also, I strongly believe that the CRA's are acting unlawfully too - soooooooooo tempted to bring a case, but I'm sure they'd hire top lawyers to challenge it so not confident enough to do it alone yet. The more I research it, the more I think its the new bank charges case, if I was as well informed and confident as Surleybob or Car or Tinkerbell for when the case got going and they tried to baffle me with bulls*** I'd love to give it a go.

 

Just dont feel confident enough to do it alone - what dya think?

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I fully understand where you're coming from, and the frustration you're receiving must be body crippling and stressfull.

 

It's not alaways fair, but I have recently applied for a credit card and when I read through the terms and conditions it states that by signing this agreement, you consent to all the above terms and that this is our information to share to other CRAs etc. After all it is the Bank's money. If I borrowed my Dad's money, he's entitled to let anyone know that I have just borrowed it, and if I didnt pay him back - then he's allowed to say that too.

 

Banks get a raw deal in things too - they lose millions in unpaid loans and and defaults etc.

 

I hope that you will get this sorted, especially if this is WRONG info - no-one deserves to have incorrect details stored on them.

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I fully understand where you're coming from, and the frustration you're receiving must be body crippling and stressfull.

 

It's not alaways fair, but I have recently applied for a credit card and when I read through the terms and conditions it states that by signing this agreement, you consent to all the above terms and that this is our information to share to other CRAs etc. After all it is the Bank's money. If I borrowed my Dad's money, he's entitled to let anyone know that I have just borrowed it, and if I didnt pay him back - then he's allowed to say that too.

 

Banks get a raw deal in things too - they lose millions in unpaid loans and and defaults etc.

 

I hope that you will get this sorted, especially if this is WRONG info - no-one deserves to have incorrect details stored on them.

 

Yep I've heard that argument, but checking the terms of the contracts that I've had, that permission expires when the contract ends, it doesnt say any exceptions if its due to default and anyway on two of these, I crossed through that term when the sales person wasnt looking and it wasnt noticed so was accepted. I also feel encouraged as I have just located someone who actually served a county court case against experian on this basis - they didnt show up and he won by default... gotta wonder - whats that all about????

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It's not alaways fair, but I have recently applied for a credit card and when I read through the terms and conditions it states that by signing this agreement, you consent to all the above terms and that this is our information to share to other CRAs etc.

 

If they cannot produce the signed agreement though then surely they cannot prove that you have agreed to the T&Cs?

 

Yorky.

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It's not alaways fair, but I have recently applied for a credit card and when I read through the terms and conditions it states that by signing this agreement, you consent to all the above terms and that this is our information to share to other CRAs etc. After all it is the Bank's money. If I borrowed my Dad's money, he's entitled to let anyone know that I have just borrowed it, and if I didnt pay him back - then he's allowed to say that too.

 

There are a couple of points here,

 

Firstly, "you agree to these terms and conditions" - but for how long? if it forms part of the contract then the term ends with the rest of the contract - no contract, no right to process - if it says for 6 years afterwards then did you willingly agree with that or was it forced upon you with no access to negotiation?

 

Secondly, the very ethos of "you agree to these terms and conditions" is called into question if you do not have the ability to negotiate, a contract is a negotiated agreement, not a decree by omnipotent dictatorship, so without the means to negotiate the terms, it could be argued that the contract is too heavily weighted to the side of the lender and therefore the term is an Unfair Contract Term.

 

Thirdly and in any case, you ONLY give consent (and the contract ONLY REQUESTS consent) for ACCURATE information - if its in dispute then it is by definition to be deemed inaccurate until such time as it is adjudicated on - in which case it would be in the public domain.

 

If you AGREE that the default is your own fault then you obviously have no problem with it being reported as fact, as long as it was done so within the terms of the contract which you were happy to agree to, but if its in dispute then printing it is possibly defamation and definately prejudice under the terms of Schedule 2 of the Data Protection Act.

 

Also, and abit of an aside, no it isnt the "Banks" money, its money borrowed by the bank from the investors, and the terms of its use are (or should be) again subject to negotiation not only between investors and bank (and we all know that THAT hasnt happened in the last 10 years) but also NEGOTIATION between the bank and the borrower - most crucially NOT to be too heavily weighted on either side. Too long have the banks got away with pretending to be all knowledgable about whats best, there has never been a better time to say "hang on a minute...".

 

Finally, If I were to borrow money from MY dad, it would be under terms of absolute confidentiality unless there were some malfeasance and if that were the case, the consequences would depend on the proof of malfeasance and the stated consequences of the contract for whatever malfeasance it was - which consequences would not be arbitary, but would be measured and proportionate to the fault.

 

The argument for disproportionality under Human Rights does have some basis in precedent, as in the handling of criminal records.

 

Now a Criminal Record will stay on your file forever, its not uncommon to find people now in their 40's for instance who got in trouble aged 16 and it still shows on the record - its not acted on, but its there for consideration.

 

I think we'd all agree that a criminal record can have a far harder impact on your life than a bad debt - but even here, there had to be proportionality - therefore 5 years after a conviction, you can apply to have the record expunged and dependent on the nature of the conviction (obviously the more serious the conviction the more likely it is to stay) and your behaviour in the meantime - it will be ADJUDICATED as to whether there is sufficient interest in continuing to negatively affect your life.

 

The point is, there has to be room for rehabilitation, even in the case of criminal behaviour, the punishment must be proportionate, and the same applies to a bad credit history, you have to have the right to a defence and even when found guilty, it has to be in proportion.

 

There is for instance the argument that in recent years the lenders should be taking some responsibility for contributory neglegence as they have in some cases been throwing money at people who could neither afford to pay it back nor afford to refuse to take it. So if such a borrower learns a hard lesson of punishment, shouldnt that punishment be limited to their fault in the matter without being also punished for the wrong doing of the lender (who lets be honest should be the ones that knew better) and shouldnt there be a chance for redemption once the lesson has been learned?

 

The "6 year rule" takes this into account (its not in the Data Protection Act at all by the way) and it says "information can be HELD for 6 years" not that "Information can by SHARED for 6 years" - that little power the CRA's have granted to themselves, without the benefit of any discussion or adjudication. They have in fact decided that they ought to be appointed the same power as a District Judge and us little people had better not argue.

 

Me, I think its time to have that argument, for the sake of all of us.

.

  • Haha 1
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There is for instance the argument that in recent years the lenders should be taking some responsibility for contributory neglegence as they have in some cases been throwing money at people who could neither afford to pay it back nor afford to refuse to take it. So if such a borrower learns a hard lesson of punishment, shouldnt that punishment be limited to their fault in the matter without being also punished for the wrong doing of the lender (who lets be honest should be the ones that knew better) and shouldnt there be a chance for redemption once the lesson has been learned?

 

The "6 year rule" takes this into account (its not in the Data Protection Act at all by the way) and it says "information can be HELD for 6 years" not that "Information can by SHARED for 6 years" - that little power the CRA's have granted to themselves, without the benefit of any discussion or adjudication. They have in fact decided that they ought to be appointed the same power as a District Judge and us little people had better not argue.

 

Me, I think its time to have that argument, for the sake of all of us.

.

 

 

This is already being argued in various parts of the forum. The CRAs are Private (for profit) companies, not government bodies or court appointed officials.

 

There appears to be nowhere on record that these companies have been granted the LEGAL right to process our information in this manner.

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Absolutely, but they continue to do it, and they continue to argue that they have the right. I think a challenge is due, I'm on the verge of attempting it, only stopped by the thought that they have bigger lawyers than me, and maybe, I cant do it alone. Still thinking.

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Ok to update on the situation they have until 2nd July to enter there defence. Lowell have until monday to file a defence, mmmmmm

 

if not judgement time lol

 

I have prepared the paperwork for the case but been advised not to post on here just yet, dont want to give them a head start when we go to court.

 

I am aware they often have people reading the threads lol.

 

Roll on Monday when i want Judgement re Lowell Portfolio as for equifax (the one i have also summoned to answer hope they are readyto eplain the three defaults that were on my account all of wish ended with a legal process challenge or the ICO. All of wish were deemed unlawful) How much compensation should i get for 7 years of misleading processing of information. Once this is resolved the same action will be taken today.

Edited by sbfido

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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Good luck for Monday :D

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have issued judgement today as they haven't put in defence, i love it lol

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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I have issued judgement today as they haven't put in defence, i love it lol

 

Way to go Fido! did you put a case in against the CRA or just against Lowell? I've put one in against Hutchinson 3g - am wanting to put one in against the CRA too, but would love to know what you put on the particulars!

 

Well done though, brilliant result!

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Way to go Fido! did you put a case in against the CRA or just against Lowell? I've put one in against Hutchinson 3g - am wanting to put one in against the CRA too, but would love to know what you put on the particulars!

 

Well done though, brilliant result!

 

 

Judgment Issued. 23rd of June 2009. Northampton County Court.

 

Considering statatory demand and hope they ignore that too lol.

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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I like a dare lol - but will give them chance to pay me lol.

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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Share on other sites

Does anyone have a statatory demand template i could use lol!:D

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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Share on other sites

Just bumping your thread for you. I am not sure if there is such a template on CAG.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Update

 

Equifax submitted defense cant wait to receive it lol.

 

The first question i am going to ask is do they have my consent to share the information - The ICO have rule there is no enforcable agreement. Awwwwww

 

2nd Have other concerns been raised in relation to the handling of default information by Lowell. If so what action did Equifax take to ensure information was processed.

 

3rd Did Equifax refer my notice of correction to the ICO as per their guidance when they decided to remove this. (opps)

 

Why Not -

 

4th Can i see a signed copy of the agreement from you and your co accused for consent

 

5th How do you verify disputed information in circumstances when numerous concerns have been raised against your partners.

 

will word it better but playing at the moment lol

 

they broke the ICO guidance lol - Awwwwww so i hope they use it as a defence.

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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Share on other sites

Update

 

Equifax submitted defense cant wait to receive it lol.

 

The first question i am going to ask is do they have my consent to share the information - The ICO have rule there is no enforcable agreement. Awwwwww

 

2nd Have other concerns been raised in relation to the handling of default information by Lowell. If so what action did Equifax take to ensure information was processed.

 

3rd Did Equifax refer my notice of correction to the ICO as per their guidance when they decided to remove this. (opps)

 

Why Not -

 

4th Can i see a signed copy of the agreement from you and your co accused for consent

 

5th How do you verify disputed information in circumstances when numerous concerns have been raised against your partners.

 

will word it better but playing at the moment lol

 

they broke the ICO guidance lol - Awwwwww so i hope they use it as a defence.

 

Yo way to go Sbfido!

 

Would love to know whats in their defence, when the case is heard can you let us know (very interested) would even attend court on date of hearing if you wouldnt mind that.

 

could you also tell us what you put in your particulars, (that wont prejudice your case coz the defendant already has that!) I'd be interested in looking at it coz I'm gonna do my own one against Experian.

 

Keep us posted Sbfido

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well, this is interesting,

 

Called the Data Commissioners Office asking a series of questions about the duty of a normal company in keeping accurate records, how far you have to go to ensure accuracy and they were quite strict, you have to go to reasonable lengths, but 'reasonable' is quite close to 'certain' that its accurate, you have make sure...

 

Called them again asking what the CRA's have to do and the answers are very very different.

 

It took me 20 minutes discussion to get the advisor I spoke to to admit that they are in fact data controllers - I was surprised about that so called them again on just on that very subject and got the same response, "no see, they aren't data controllers they are data processors" - only arguments about their credit scoring and advisory roles (and "Oh look I'm on your website and Equifax is registered as a Data Controller") made the ICO admit that CRA's infact are data controllers.

 

On the subject of checking accuracy I was told that all the CRA's have to do is 'ask if the company' is comfortable with putting a default on the file', far less than the steps I was advised would be necessary for any other company.

 

Interestingly I was also told that what the CRA's say in their standard responses about their role under "Schedule 2... " is a "Red Herring" that in fact all that means is they can hold information until its proved innaccurate and as long as it does no harm"

 

On the amount of time information can be held, - it will be different in each companies case - 'as long as it is necessary and relevant' - which is pretty vague really, but I havent been able to obtain a record of when 6 years was agreed as industry standard for CRA's, the ICO didnt know when these discussions and agreements were made or what it was based on.

 

All in all, seems the DCO has different rules for the CRA's than any other company, and when I said that thats how it seemed, the advisor said "well yes, it is true to say that we handle CRA's slightly differently." which I think is astonishing! Definately a reason NOT to take a complaint about a CRA to the apparently biased Data Commissioners Office.

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well, this is interesting,

 

Called the Data Commissioners Office asking a series of questions about the duty of a normal company in keeping accurate records, how far you have to go to ensure accuracy and they were quite strict, you have to go to reasonable lengths, but 'reasonable' is quite close to 'certain' that its accurate, you have make sure...

 

Called them again asking what the CRA's have to do and the answers are very very different.

 

It took me 20 minutes discussion to get the advisor I spoke to to admit that they are in fact data controllers - I was surprised about that so called them again on just on that very subject and got the same response, "no see, they aren't data controllers they are data processors" - only arguments about their credit scoring and advisory roles (and "Oh look I'm on your website and Equifax is registered as a Data Controller") made the ICO admit that CRA's infact are data controllers.

 

On the subject of checking accuracy I was told that all the CRA's have to do is 'ask if the company' is comfortable with putting a default on the file', far less than the steps I was advised would be necessary for any other company.

 

Interestingly I was also told that what the CRA's say in their standard responses about their role under "Schedule 2... " is a "Red Herring" that in fact all that means is they can hold information until its proved innaccurate and as long as it does no harm"

 

On the amount of time information can be held, - it will be different in each companies case - 'as long as it is necessary and relevant' - which is pretty vague really, but I havent been able to obtain a record of when 6 years was agreed as industry standard for CRA's, the ICO didnt know when these discussions and agreements were made or what it was based on.

 

All in all, seems the DCO has different rules for the CRA's than any other company, and when I said that thats how it seemed, the advisor said "well yes, it is true to say that we handle CRA's slightly differently." which I think is astonishing! Definately a reason NOT to take a complaint about a CRA to the apparently biased Data Commissioners Office.

 

 

AS WITH FINANCIAL ESTABLISHMENTS DO YOU FEEL THE RELATIONSHIP BETWEEN ICO AND CRA SHOULD BE TRANSPARENT AND THEY SHOULD BE TREATED THE SAME.

 

IF SO PLEASE WRITE A FORMAL COMPLAINT TO THE ICO.

 

I AM SENDING MY CONCERNS TO WATCHDOG, BBC AND THE NEWS OF THE WORLD AND HAPPY FOR THEM TO INVESTIGATE THIS APPALING PRACTICE.

 

FEEDBACK WELCOME

SBFIDO

 

Accredited Member of the CIEH

 

No more will I be bullied or harassed.

 

When informed that the call is recorded for training and monitoring I always say I don't want it used for training. :razz:

 

I always ask for the ICO registration information - they often dont have it, shame i never discuss my personal data unless I know they comply with the DPA.

 

Finally I always record calls and state at the start of there call. Although I don't have too.

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