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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Why let your bank keep your money? Calculating your charges claim


BankFodder
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Have you already claimed the charges back over the period prior to the consolidation loan?

What I am getting at is that the consolidation loan was to repay the charges so you would claiming twice for the same charges(does that make sense?).

I think Interest on the consolidation loan is a YES.

 

 

Yes i have a claim with NastyWest covering charges for the period 1992-1999

which is presently 'stayed'

 

So basically what i can claim in relation to the 'Consolidation loan' is :-

 

Interest of 679.98

plus 8% interest covering 1996-2009

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yep, that is correctamundo since the charges that were consolidated are already being claimed.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Stubie, I didn't mean the interest in Brown's post. I meant he is claiming back bank charges. However he is claiming the full consolidation loan which would have consolidated or paid back charges which is why I was querying the double dipping. If he claims bank bank charges and consolidation loan interest then I don't see and issue with what he is doing.

 

Sorry,

 

Had a blond moment

 

As opposed to the usual grey

 

I must pay attention in class

I must pay attention in class

I must pay attention in class

I must pay attention in class

I must pay attention in class

I must pay attention in class

I must pay attention in class

etc etc:D

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yep, that is correctamundo since the charges that were consolidated are already being claimed.

 

To claim back interest paid on £679.98 from Dec1996 - 1st June 2009 =

 

 

8% (Statutory) = £1356.31

32.60%(APR) = £38,400.24

 

Will claim for the higher amount !

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Draft Spreadsheet with info boxes if anyone would like to take a look:

 

Hi BankFodder, ohoh et al,

 

I've had a brief play around with the spreadsheet ohoh - I take it that as it's only at the experimental stage I can't enter a full 9 years worth of charges as per my statements, as the cells seemed to stop calculating once I got beyond your figures.......sorry if I'm being dim here but still a spreadsheet novice!

 

Our various claims to Lloyds have already gone off including overdraft interest on bank charges (these total over £30,000 for charges and mis-sold PPI :eek:), but anything that can boost them even further sounds good to me as I hate that bank with a vengeance!

 

Keep up the good work!

 

Regards,

 

Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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To claim back interest paid on £679.98 from Dec1996 - 1st June 2009 =

 

 

8% (Statutory) = £1356.31

32.60%(APR) = £38,400.24

 

Will claim for the higher amount !

 

I think that you may have misunderstood what is being said here.

 

If you have merely applied the interest rate to your charges, then this is contractual interest and I don't expect for a moment that you will be able to claim the figure you have mentioned.

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I think that you may have misunderstood what is being said here.

 

If you have merely applied the interest rate to your charges, then this is contractual interest and I don't expect for a moment that you will be able to claim the figure you have mentioned.

 

Gosh, I thought the £30,000+ we are claiming was bad!

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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My original claim for charges was 2000-2006. When I start the new claim can I only claim 2003-2009 interest? Also will anything be different on the poc as I will be claiming interest from the old claim as well as a new claim?

 

I don't altogether understand what you are asking. however, ther is a goo basis for claiming all the way back to 1995.

 

The POC should be straightforward

 

You simply claim for the return of charges and interest payments levied by the bank on those charges which are unfair inthe UTCCR as per attached schedule.

 

You then make sure that your schedule shows the amounts which were taken from you and the date they were taken.

 

Your schedule should also include 8% statutory interest and show that the 8% has been correctly applied to the charges and interest as they have been taken from you since the year 2000 or whenever you are claiming from.

 

Make sure that all of the figures check out and that if the bank does decide to defend, you can point to any one of the sums on your schedule and refer the judge to your statements or other account info which you have received from the bank

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I think that you may have misunderstood what is being said here.

 

If you have merely applied the interest rate to your charges, then this is contractual interest and I don't expect for a moment that you will be able to claim the figure you have mentioned.

 

 

This refers to interest of £679.98 on a 'consolidated loan' taken out in 1996. I will ask for 32.60% but expect settlement at 8%.

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This refers to interest of £679.98 on a 'consolidated loan' taken out in 1996. I will ask for 32.60% but expect settlement at 8%.

 

But on what basis are you asking for this high rate of interest?

 

You will undermine yourself if you ask for unrealistic remedies which have no hope of success.

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Sorry Bankfodder. Confusing myself here too. What I meant was can I issue the new claim for new charges plus interest from 2000 to 2009? I thought you could only claim back 6 years.

 

Claim back to 1995. Let them challenge your cliam on the basis of limitation. We will be able to provide you with arguments to support a clam back to 1995

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Claim back to 1995. Let them challenge your cliam on the basis of limitation. We will be able to provide you with arguments to support a clam back to 1995

 

Is this possible to do for cc charges as well, or are we strictly on bank charges with this length of time and cc ones would be at the 6 year mark?

Time flies like an arrow...

Fruit flies like a banana.

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I would say that claiming back to 1995 on bank charge is a 95% certainty.

 

CC charges - maybe 65%

 

I would say that it would be very well worth making the claim. You can always amend later

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As a general rule claim back for the period that you have statements for. Do not worry about the supposed 6 year limitation period for now.

 

The banks like to say that you cannot claim back pre 6 years as obviously it suits them and people believe this common misconception.

 

The bank said that there charges are fair too! Who now believes that nonsense? Even the banks must not, given that they are delaying (and trying to prevent) the OFT from investigating whether the charges are fair.

If I have been helpful please click on my star and add a comment.

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Hi and thank you for a very interesting thread which gives hope of evening things up with banks who seem to be at the very least , greedy

 

I'd be very grateful if you could help me clarify the difference between interest and charges as it applies to my case.

 

I have a business bank account that went O/D to the tune of £9.13 on 20th Jan this year. By the end of that month the account was back in credit of £3.74 but then there was a debit for bank activity charges of £53.13 ( fair enough I guess, this was for cheques, payments in and out etc etc). The result was that the account was then £49.39 O/D again.

 

Since that date, since there was no formal agreement the bank, HSBC has been charging £8 per day for the O/D. This is not interest ,it's a charge - and what I would call a penalty charge that is not in any way commensurate with any service they have provided.

 

I got the bank to stop the £8 day charges for a while but they have now reinstated them.

To make matters worse I have had very poor trading for the past few months with no money going in or out of the account which the bank doesn't like. I am reluctant to pay any money into the account however because it would all be gobbled up by the charges which since Feb total £352 - almost the entire amount that is now O/D

 

In this same period the actual debit interest has been only £8.90

 

So, the debit interest is very reasonable but the O/D charge is exhorbitant.

I calculate that I only actually borrowed ( i.e. genuine O/D excluding any charges) some £25

 

I've written to HSBC asking them to look at this - no reply yet - but their callers which are more and more frequent because the account is inactive, say that the £8/day is in the T & C I agreed to when opening the account, so tough, it's too late to complain now.

 

Can you give any comment please? Am I right to contest this levbel of charge and what in reality can I do about it?

 

Thanks

 

Valhalla

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Valhalla - this is a business account and may not be subject to repayment of charges. The position is unlcear but it seems unlikley at the moment

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I have "unauthorised borrowing fees and interest (26.4%)" for most of 2008/2009 and all payments out of the bank have been authorised by the bank manager. How can things be authorised by the manager then written down on the statement as "unauthorised". This has caused rejections from other banks when trying to open a new business account. I have calculated the amounts due for refund and time costs and interest at 8% above base rate. This is a different % rate as it is "Late payment of commercial debts (Interest) Act.

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Gosh, I thought the £30,000+ we are claiming was bad!

 

Sorry, I just want to make it clear that the £30,000 WE are reclaiming from Lloyds TSB is not a figure made up of contractual interest - it's about £26,000 before any interest is added. However, this is the TOTAL we are reclaiming - bank charges (including o/d interest) and mis-sold PPI.

 

Regards,

 

Landy x

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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But on what basis are you asking for this high rate of interest?

 

You will undermine yourself if you ask for unrealistic remedies which have no hope of success.

 

 

'Tongue -in-cheek '- letter for higher rate - Court claim will be lower amount. As NastyWest have ignored by earlier letters perhaps the final letter showing the higher amount will bring a reply !

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Valhalla - this is a business account and may not be subject to repayment of charges. The position is unlcear but it seems unlikley at the moment

 

 

Hi BankFodder and thanks for your comment even though it's not encouraging

 

I'm having trouble getting my head round the following concept - any comments? If this needs to be in a different thread please let me know

 

The bank overdraft charges total £352 out of a total o/d amount of £363

The account hasn't been used by me for several weeks now, so the £352 that the bank has "loaned" hasn't been used by me in the sense that I have spent it. I haven't had any benefit at all from any money that the bank has "advanced" to me. In fact no money was advanced because it's all negative amounts.

 

If I haven't used any of the bank's money, what is there to pay back?

If I haven't had any benefit, what do I owe them?

 

The only thing that has happended is that the bank has entered a figure in the debit column of the account, which they could just as easily remove. Their situation would revert back to exactly what it was before.

 

Baffled

Valhalla

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Hi all - sorry but I have had internet probs so not been able to get on here since yesterday.

 

Anyway, I have now prepared a working copy of the spreadie, and it would be good if some of you used to input your data, and came back to me with any problems. There is one issue I have identified, but I have yet to come up with a workable solution, so it is still very much a work in progress.

 

Notes:

1. I have prepared 10 pages, but if you need more (!) you can just copy the entire page down and the formulas will reset to the destination cells.

 

2. Make sure when you are doing the early interest charges that you enter the figure into the appropriate cell in Column H, otherwise you will overwrite the formula. Obviously once you have hit the point where the total charges are equal to/greater than the overdraft limit, then you can enter the figure in Column B as normal.

 

3. Your overdraft figure must go into Cell H7 (highlighted) in order for all the formulas to calculate correctly. Don't forget that this is your agreed overdraft limit, NOT how much you are overdrawn by.

 

4. The days elapsed will automatically change once you enter the relevant date - either dd/mm/yy or dd/mm/yyyy will work.

 

5. Overwrite the descriptions in Column A as necessary - once you put in the first couple of letters the description will automatically fill for you.

 

Sorry if I am teaching some of you to suck eggs, as they say, but lots of people are not conversant with spreadsheets, so I have to try and make it as clear and user-friendly as possible.

 

I look forward to your feedback - positive AND negative!

 

xx

Edited by ohoh4312
Because I am a doofus!
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That way you will attract more attention to your story and get more visitors and more help 

 

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