a reply from Nationwide

[myactiontime]

Hello everyone,

 

Many thanx for this fantastic site, I've been spread the news to one and all. Anyway, My husband and I sent a letter to nationwide and got a reply back 2 days laters. We wanted a refund £1603 inclusive of 8%APR. We sent this letter a week after we received a letter from Natiowide claiming we owe them £256.39 on an account we have not operated for 18months but we were being charged anyway.

 

We received a reply from Natiowide confirming that" the overdrawn balance of £256.39 has been recredited and the accout is now closed."

ShouLd i scan the reply to you and should we now send them the second letter or wait for 14 days given in the first letter?

[BankFodder]

They refunded money without being asked??? Someone will be at the jobcentre this morning.

 

I should wirite them an acknowldegment of their letter and the refund but make it clear that this has not dealt with the subject of your last letter and that the clock is ticking.

[myactiontime]

Hello again everyone,

 

Thanks Bankfodder,

 

We wrote back to Nation Wide to acknowledge the refund of £256, but that this did not address what we wrote them about. We've just received a reply basically 'explaining the rationale behind our charging policy'

 

So I guess the next step is to send them letter before action? am I right so should it action time?

 

Action time

[mintymagic]

Hi i sent LBA on Thursday and got full £960 back in my account on Saturday.......good luck

[BankFodder]

Hello again everyone,

 

Thanks Bankfodder,

 

We wrote back to Nation Wide to acknowledge the refund of £256, but that this did not address what we wrote them about. We've just received a reply basically 'explaining the rationale behind our charging policy'

 

So I guess the next step is to send them letter before action? am I right so should it action time?

 

Action time

 

YOu might want to enclose one or two extracts from the OFT statement and tell the NW that we know all about the rationale of their charging policy from the OFT.

[BankFodder]

Have they had an LBA? If not, send one.

If yes then send them the Glad Tidings.

[myactiontime]

Sorry it been a while, Nationwide sent us back a lette stating they will not pay afte the letter before action, so we are ready for the battle to commence will keep you posted.

[Dave Johnson]

Sorry it been a while, Nationwide sent us back a lette stating they will not pay afte the letter before action, so we are ready for the battle to commence will keep you posted.

Who was the letter from?

Dave

[myactiontime]

Hi Dave,

 

This letter is from a lady called Morag McColm and she's the senior manager of the FlexAccount Collections and Lending Control. Do you want the letter scanned?

 

thanks

 

myactiontime

[myactiontime]

This topic was closed on 03/06/19.

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