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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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a reply from Nationwide


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Hello everyone,

 

Many thanx for this fantastic site, I've been spread the news to one and all. Anyway, My husband and I sent a letter to nationwide and got a reply back 2 days laters. We wanted a refund £1603 inclusive of 8%APR. We sent this letter a week after we received a letter from Natiowide claiming we owe them £256.39 on an account we have not operated for 18months but we were being charged anyway.

 

We received a reply from Natiowide confirming that" the overdrawn balance of £256.39 has been recredited and the accout is now closed." :wink:

ShouLd i scan the reply to you and should we now send them the second letter or wait for 14 days given in the first letter?

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They refunded money without being asked??? Someone will be at the jobcentre this morning.

 

I should wirite them an acknowldegment of their letter and the refund but make it clear that this has not dealt with the subject of your last letter and that the clock is ticking.

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  • 3 weeks later...

Hello again everyone,

 

Thanks Bankfodder,

 

We wrote back to Nation Wide to acknowledge the refund of £256, but that this did not address what we wrote them about. We've just received a reply basically 'explaining the rationale behind our charging policy'

 

So I guess the next step is to send them letter before action? am I right so should it action time?

 

Action time

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Hello again everyone,

 

Thanks Bankfodder,

 

We wrote back to Nation Wide to acknowledge the refund of £256, but that this did not address what we wrote them about. We've just received a reply basically 'explaining the rationale behind our charging policy'

 

So I guess the next step is to send them letter before action? am I right so should it action time?

 

Action time

 

YOu might want to enclose one or two extracts from the OFT statement and tell the NW that we know all about the rationale of their charging policy from the OFT.

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Have they had an LBA? If not, send one.

If yes then send them the Glad Tidings.

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thanks

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