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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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hi all,


im new to this forum,


i took out a loan with mobile money back in july for £1500, no 10 months later, iv had to take out another £1000, just to stop them taking my car :confused: confusing i know but they tell you that you have to pay a final payment on your 6th month with them mine was amzing at £1750, more than the loan its self so i have to take out a further loan and then another, im coming to the end of my teather now and need to do some thing about it, i approached the cab and they couldnt do any thing and im in the process of dealing with fos,


i owe them £2767 (roughly) and cannot raise the cash, i took out all together £2500 and have paid £3000 over 10 months, £250 interest will be added to every payment i make to them (monthly) interest.


does any one have any advice on what i can to to try and get out of this agreement?


thanks for reading this.

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mobile money will take every penny they can from you if you are not careful. I have forced them to come to court and you can too.I am sure loads of people will offer you advice on here and i will be more than happy to share what i have learned by being forced to go down this road. Any way first things first...check what date you signed the agreement. Now write to mobile money and request a copy of the bill of sale that bears the court stamp clearly indicating the date that the bill of sale was registered.If it was not done in seven days then they have no right over your car and it will make this whole thing easier. If they did lodge these on time dont panic pm me and i will tell you how to get the court to step in and help you.

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hi I read this theread with interest.......i had a similar problem and i was was wandering if you can advice .....we had a personal loan a about 2 years ago with logbook loans ,we were using a company car where i was a director ......i was meant to pay the loan off in 3 months ...but when i could not keep up.....after paying almost 3/4 of it .....they starting adding 35pounds per letter they sent, and also suddenly the outstnading kept increasing from £1250 to £4000....then oe moening they came and took the car.


there are some points that are not clear to me .....do they have a right to take the car which was not in my name but in the name my company seeing that i took the loan on my name.


the car was worth about twice their inflated sum but i never got any change back....what i did get was a letter from some collection agency asking for more money saying that the car did not fecth enough at auction ...incredible!!!


can i reclaim on the exobitant interests added to the money.Can i claim on the 35pounds letter charges


please i will appreciate any advice on this



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  • 1 year later...

hello i read your message and i to have used mobile money the bill of sale has b een stamped but the manager signed the witness and there was only me and him there

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I've used mobile money in the past too. Irritating and poorly organised for sure!! I've just finished my last loan with them and it was a complete farce!!


When I renewed the loan last Aug, I specifically asked for the payment day to be after the 24th as that was when I had cash. They didn't do it, as I found out later, due toa 'computer glitch'. So, I was getting charge 12 quid extra for a 'late payment'.


The normal monthly payments are usually the interest mainly and a tiny bit off the initial loan. So, it looks like you've got a load of charges for the balloon payment to be that high.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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  • 2 months later...

I took out a loan of £250 on my car, Mobile money did not have any proof of any income of my own , they did not explain that this was a bill of sale or mention a balloon payment. Towards the end of my initial loan I topped it up and borrowed a further £200 following a text invitation to do so. my payments went up considerable even though I had made regular payments. I did not understand how this worked until I started to look at various forums. Anyway as I said I had been paying regularly and when I was texted and invited to top up my loan I called the local Preston Office and went in , again my glasses were broken so I relied on the guy being honest ( they are supposed to be regulated and have rules to follow) I was not told about a further arrangement fee......... nor the first one come to think of it.

I have missed 2 months payments now but have paid well over the £450 I initially borrowed yet they still want nearly £600 by the 27th or they will send an agent to take the car.

The default notice stated that I can apply to the court which may make an order allowing me or any surety more time.......... What court ???

Also referred to an office of fair trading sheet stating if its not included, contact them and ask for one........ well guess what ??? it wasnt included.


What can I do ? should I just surrender the car ? Its not worth a lot, its an 11 year old astra but is all the transport we have and my wife is disabled.


I would appreciate any practical advice please :) I know Im an idiot for not reading things but I know Im not alone in that .

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How much was your monthly payment?


I'm assuming that they have your logbook. Best thing to do is hide your car.


When is the loan due to finish?

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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Yes they do have the logbook .I will need to search for the paperwork to find out when the loan was due to finish though I expect it was June but at that point a baloon payment was due which was equal or greater than the amount I had borrowed in the first place. Monthly payments 77.40 after the top up and I think just under 50 per month before I topped up the loan. First payment was taken from my initial loan before I was given the money so I actually only received 200 at first and not the £250 I signed for, they now want 575.60 in full settlement

Edited by coppullcaveman1
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Ok, you need to find out when the loan was / is due to finish. Your current monthly repayments are £77.40 so if the loan hasn't finished yet you are behind by £154.80.


If the loan has finished, then they will be asking for the missed payments, the balloon payment and they will have added charges for missing payments.


If you can dig out your paperwork and let me know the date you took the loan out then we can go from there.

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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Unable to find paperwork, probably discarded. They are actually asking for 161.60 by 27th of this month, If payment is not made then they will take possession of the car, I can give this voluntarily or they will instruct an agent. Just checked with the wife and loan is up in June so thats when they will want the balloon payment. There is no way I can raise this money as it is very nearly the amount I borrowed in the first place.


I have paid them more than I borrowed already , I topped up the loan in November and have maintained payments, except the last two.


The only option open to me is to scrape the money together for the 161.60 and re-finance the balloon payment as I cannot manage without the car due to wifes mobility problems

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Unfortunately, the way mm loans work is that you repay about double what you borrow. You repay it either by 6 payments which are really only the interest and you still owe the initial loan amount or you have 6 payments which are a combination of initial loan and interest.


If I were you, I'd pay the missed amount and look at what to do with the ballon payment once you have secured your car. Is there a friend or family member who could lend you the money to pay the balloon off?

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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I requested a copy of the bill of sale, I was surprised to note the figures on the bill to be truthful. I initially borrowed 250.00 , I paid this for 6 months or there abouts and then topped up my "loan" by a further 200, making a total of £450.00. Does anyone know how this actually works as the figure for december shows an advance of £460 ???


I really am concerned about the witness being the same person who signed me up and gave me the loan... or what I though was a loan, it now appears it was more complicated than I first thought.


Even after reading the bill I am still not sure what it means


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Well, I have always been a bit of an Ostritch... burying my head in the sand and hoping a problem would go away.

I contacted Mobile Money regarding my account which was in arrears and explained that I was in a big hole that I couldnt dig myself out of.


The representitive from my area (Northwest) contacted me and offered to help me sort it out. Of course I was ever so sceptical but today I emailed him asking if he could help by reducing the amount I would have to pay to clear the account.


I was very surprised and happy with his reply and the debt will now be cleared today :whoo:

I have had a rant about this archaic piece of legislation used but I am ultimately responsible for signing papers and accepting terms and conditions.

Bill of sale loans are in themselves not a problem , the problem is the balloon payment at the end of the loan term.

Please dont give up, this company has proved to me that it does want to help customers in difficulty and they are open to negotiation and flexibility.


Repossession is a last resort please talk to Mobile Money , they genuinely do want to help.

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Sorry if this sounds really sceptical but do you have it in writing that the loan is now completely finished and nobody is going to chase you for the rest? If so, fab news!!

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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I have the reciept for the final payment which was reduced by 50% which shows an outstanding balance of nil and I have my documnets back in my possession.


The guy at the Preston office was indeed very helpful and true to his word.


You are sceptical????........... So was I ........... I still cant believe it myself but its true... I am free :whoo:

So again if you are having problems please try to speak to a local area manager, I am sure from my experience today that Mobile Money would rather help if they can.


You will see other posts about Mobile Money from me in the negative lol,,,,,, I still believe it should be made perfectly clear what happens with this Bill of sale deal and I would like to see the interest rate reduced as the loan is effectively secured and such high rates cannot be justified on a secured loan.


I would also like to see the balloon payment system scrapped and the entire repayment amount spread over the length of the loan rather than having to pay this huge amount at the end. Im sure Mobile Money are considering this and I do hope they adopt this policy

Edited by coppullcaveman1
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That is fantastic news!! Well done x

"In this situation, you know what you have to do? Just keep swimming, swimming, swimming." Dory - Finding Nemo.:wink:

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  • 11 months later...


I am new to the group and I am here as a result of a very distressing incident re mobile money.


I stupidly in desperation took out a log book loan n feb as i needed money fast prior to a lump sum coming in and have a poor credit rating.


The loan was secured against my vehicle.


I repeatedly asked the Liverpool branch for a settlement branch and gave them dates of the likely repayment in full.

They ignored my requests.


I kept getting texts phone calls and emails telling me how out of order i was and i had to pay.

I spoke with their management compliancy manager who confirmed that he could get a settlement figure out to me and we agreed that it would be paid within a 28 day period.


My funds didnt come through in time!!!

i made an interim payment to stop their actions escalating as they were leaving messages constantly

and I kept the compliancy manager informed and gave him revised dates .


I asked for an updated settlement figure and confirmed the conclusion by 3rd May.

They wanted a scan to show i had received money into my acount which i didnt have the facility to do.


The day 8 am sat morn after i had a text stating my agreement had been cancelled by default and that they were taking action ti recover the vehicle.

I emailed compliancy manager who confirmed in email that the text had 'been issued in error' and that the agreement was still in place.


I requested a new settlement figure as the previous one was out of date and heard nothing, 6 days later guys were on my drive


8 hours before my money cleared two bald head stocky tatooed guys turned up on my drive.


When i opened the door to them my car had been clamped my vehicle is kept on my private property.

They told me they had come to recover the vehicle and that i could do it the easy way and give them the key or the hard way

and they would call a tow truck and add £250 to the bill.


I asked what paperwork they had to recover the vehicle and they said they didnt need any paperwork.

They showed me a corner aa piece of paper stating default 20th april - which relates to the the text message incident.


I went to speak to their compliancy manager who wasnt available but spoke to a very unpleasant man called simon greave

- he stated that if i could pay them the balance they now demanded the car would be left,

had to ask him the figure because i hadnt been advised and the figure quoted was significantly higher than the previous settlement figure .


My son offered to pay then on the basis that cleared sums would be available the day after.

They refused to take his credit card payment.


He offered to go to his nearest bank and pay money over the counter - my son lives away and is working

- he left work and was in a city centre bank lunch queue when the phone started ringing and the guys were hamering on the door.


The md stated i was messing them around and they had better things to do than wait for my son to pay

and that if he concluded the business the vehicle would be available for collection in liverpool


The guys at the door told me if the money not paid in two minutes a tow truck would be called and the cost of removal had escalated to £400


Th local police were unable to attend but heard through my phone part of their dialogue.


Their advice was to hand over the spare key as i was clearly being intimidated with a threat of things becoming unpleasant - this company already had the main key!


I gave them the key they wouldnt give me a receipt

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Caz, as you were told in your other thread you need to make your own thread. I'll flag a site admin to help you out.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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