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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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Trying Getting Default removed from Vodafone **COMPLAINT RESOLVED**


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I e mailed Vodafone about three weeks ago asking them to remove a default they had put on my account about four years ago. They only got back to me today after I chased them up again, and they have asked me to dial an 0870 number, two chances, I want everything in writing.

 

Basics of the story is:

 

They would charge me £3-00 for not paying by DD, even though every time I got my bill, I went on the net, bit of Internet Banking, bill was paid there and then minus the £3-00.

 

Ended up getting a default and threatening letters from a DCA for the almighty sum of £39-00 sterling, within around three weeks of the brown stuff hitting the fan. During this time I was arranging a re-mortgage, and this was how I found out about the default.

 

I was lucky as my sister arranged my mortgage and found a way around the default.

 

I have now asked them to remove the default as, in my opinion, they were too quick off the mark to hand it over to a DCA and the account, now settled fully and within around five weeks, and was in dispute.

 

I'll let you know how it goes, but I have a feeling I may be in for a bumby ride as it was a few years ago.

Archway

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It is in situations like these that consumers really get shafted. Basically, an automated system looks for the requested amount, and it it doesn't get it - it becomes an underpayment and the services cancelled and debt agencies employed - along with markers on your credit fil.

 

A human looking at it would spot the reason (additional fees disputed etc) and this was how I became an ex-customer of Sky after 8 years paying my way without a problem. I failed to see why I should pay a £4 'invoice charge' for a statement (that wasn't an Invoice) and as I knew the wrinkle to ensure my remittance was recieved before they called for the funds, I always avoded the fee being applied - until theyt changed my billing date without warning and the first £4 was applied. This escalated to £20 over 5 months and the account was closed.

 

Like you I paid by e-banking, the intelligent way for people who ave the capability to control their own finances, but Sky didn;t see it that way. In the end I had to take them to court, write to three DCA's and waste time sorting out their mess. This was no one-off, and it has the potential to affect every member of CAG, not just once but many times.

 

And it stinks!

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Hi Buzby,

 

Thanks for that. I actually spoke to these people as well and asked them to justify a charge like this, he couldn't.

 

Gave it some long spiel about the banking system and how it cost them more to process a payment made via the internet.

 

I asked him why when the money was going straight into their account. He still couldn't provide, what I would consider to be an even close to adequate answer.

 

As a result, I got my first ever default for £39-00....

 

I've e mailed them back informing them that as I do shift work, I can't call them on their premium rate number and that everything will have to be done by e mail.

Archway

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Yes. This covers a CCA default. Mobiles use a service contract, and the ICO demanded that firms do not erroneously place defualt markers on customers unless it beomes clear to them that the amount outstanding will remain unpaid. Even then, if you paid it the default would still show - but marked as 'Settled/Satisfied' and this is allowed.

 

Only the original company can claim the default, NOT a DCA or third-party who purchased the debt. It seems 2-4years of non activity in resolving the issue is becoming the norm, and by year 5 the debt only has 12 months before it becomes unrecoverable in law.

 

These are being used as an alternative to court action, as they only have to prove that the default existed, and thaqt the data subject agreed to the information being disclosed.

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Thanksagain Buzby, jings I thought it was just a matter of contacting them and getting it removed.

 

If my memory serves me correctly, I paid it within 2-3 months, possibly less. By that time I already had a new provider sorted. And I do remember thinking that Vodafone were very quick off the mark at getting a DCA involved.

 

And it was Vodafone who issued the default, not the scummy bags.

Archway

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Just had a quick check.

 

This is what the actual report says:

 

Company name:VODAFONEAccount type:Communications

Started:25/03/1995

Default Balance:£39

Current Balance:Satisfied

Defaulted On:26/07/2004

File Updated for the Period to:18/10/2004

Status history:

[] brackets indicate most recent months status [ hist_8.jpg

----------------------------------------------------------------------------------------------------------------------------------------------------------

I went from a near ten years loyal customer to default in the space of 11 weeks.

 

I'd still like the default removed as I'm trying to clean up my credit report. Any advice will be very gratefully received :)

Edited by Archway
tidy up

Archway

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It is actually getting worse, where the equivlent of a red reminder is sent 14 days after the billing date, and additional charges applied, 21-28 days outgoing calls blocked, then 7 days later inbound calls stop too, and DCAs instructed. Depending on the network, it is just anotehr 4 weeks to contract cancellation, with a final bill, then the last 4 weeks before the debit is sold on. These days, there's no sentiment.

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It is actually getting worse, where the equivlent of a red reminder is sent 14 days after the billing date, and additional charges applied, 21-28 days outgoing calls blocked, then 7 days later inbound calls stop too, and DCAs instructed. Depending on the network, it is just anotehr 4 weeks to contract cancellation, with a final bill, then the last 4 weeks before the debit is sold on. These days, there's no sentiment.

 

Funnily enough, I remember talking to the "customer service advisor" and I said that to him. We had a conversation along the lines of " I can remember before Vodafone bought Mannesman, you could call up and if there were issues, it was usually sorted out very quickly."

 

He agreed, but couldn't possibly comment any further on the subject :)

Archway

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  • 2 weeks later...

Hi Guys,

 

Just got an e mail from Vodafone. They can find no record of me being a customer.

 

Does this mean an automatic removal of the default?

 

They have every bit of info they need except the account number, which I no longer have, but they do have the old mobile number, which I had for the whole of the contract.....

Archway

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If you are positive that it was Vodafone that placed the marker on your file, scan it if you can (or copy in all the details of it) to your reply email.

 

Say that as that makes BOTH of you unable to establish why the default was placed on your file, you are now calling on them to REMOVE it within 28 days.

 

If they don't agree, then you will have no option but to seek remival directly from the CRA. (And if they refuse, the ICO is next).

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Hi Buzby,

 

100% certain it was vodafone.

 

This is the part concerned from Experian:

 

Company name:VODAFONEAccount type:Communications

Started:25/03/1995

Default Balance:£39

Current Balance:Satisfied

Defaulted On:26/07/2004

File Updated for the Period to:18/10/2004

Status history:

[] brackets indicate most recent months status

 

But I will e mail them back right now with what you have suggested.

 

Once again, thank you for your help :)

Archway

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E mail duly sent :)

 

One quick question though, this default, and the others I have are coming off my file all around the same time next year. Is it worthwhile persuing this? Would one more default make that much difference when I have another two on there???

Edited by Archway
Had a senior moment :)

Archway

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I was about to say, they can start coming off after THIS June, as I've discovered it doesn't always wait for the actual 6th year anniversary, but can come off after July 2009 or in January 2010, (which is the 6th 'year' it has sat on your file).

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I was about to say, they can start coming off after THIS June, as I've discovered it doesn't always wait for the actual 6th year anniversary, but can come off after July 2009 or in January 2010, (which is the 6th 'year' it has sat on your file).

 

 

Hi Buzby,

 

Even though it was very late on in the year, the last quarter in fact, that they were put on my file?

 

And do they come off automatically or do I have to chase them up?

 

You see, I'll be looking to come off my sub-prime mortgage as soon as possible, so obviously, they sooner the come off, the better for me...

 

Or is it??? I'm all confused :confused:

Archway

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You donlt have to do anything, it is the CRA who take care of this - incidentally nothing 'comes off', what happens is next time there is a query on your file, only the data that is not time barred is shown to the enquirer. So ehilst it has effectively 'disappeared', if the rules changed to allow 10 years of data, it would re-appear again!

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Have you raised a query through Experian or Equifax? They will contact Vodaofne and will be able to quote the account number?

 

 

Will try that route Fred if I don't get an answer from them :-)

Archway

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  • 2 weeks later...

Hi Guys,

 

Quick update on this.

 

Below are the e mails and the responses I have received from vodafone so far.

 

Is there anything else I should be doing? I fear I may be about to start collecting defaults again, because of circumstances outwith my immediate control, so any advice would be gratefully received and acted upon.

 

Archway

 

-----------------------------------------------------------------------------

 

This one was sent on the 22nd June 2009

 

Dear Vodafone,

 

The e mail below was sent to you almost two weeks ago, I'd be grateful if you

could give this some urgency and let me know the response.

 

Best Regards,

 

Me

 

-----------------------------------------------------------------------

 

 

 

Date: Wed, 10 Jun 2009 13:15:04 +0100

 

Hi,

 

Further to my earlier mail, I have since sought some legal advice.

 

As Vodafone can't establish why the default was put on my file, I am calling

on you to remove it within 28 days.

 

If you do not do so, I will be contacting the Credit Reference agencies

involved.

 

Regards,

 

Me

------------------------------------------------------------------------

 

This was received on the 7th June 2009

 

 

Hello Mr. Me,

 

Firstly let me apologise for the delay in getting back to you. I understand

from your email that you are concern about the credit rating. Let me assist you

with this.

Mr. Me, I am sorry to let you know that I am unable ot to trace the

account with the address you have provided. if you can get back to me with the

mobile number or the account number what I can do for you is send the details to

the Quality Assurance team so that they can contact you .

I trust the above information is helpful.

Kind regards,

Archway

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You need to give them at LEAST a month (10th July), and it would have been helpful to have rent this by Recorded Delivery (as proof). If you don;t get a reply by 10/07, this time to a quick letter, stating the issue, that as neither you nor they can trace the account and details you now require the default to be removed within 28 days. Failure to do so will result in a formal complaint to the ICO about them being unable to document and support your credit file blight.

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Thanks Buzby, will do that.

 

Sorry, I thought E mail would have been suffice as it is date stamped when sending, but I suppose these could go anywhere within Vodafone.

 

And judging the grammar in some of the mails I've received, even though the names are english, I suspect the person's first language isn't.

Archway

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:) Having seen how many Brits listing their items for sale on eBay have no grasp of English, I think it's the other way around. If you get one in perfect grammar, it'll be from Hyderabad..!
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