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    • If you are absolutely certain* that you were parked OK, write a letter of complaint to the Headteacher and copy in the Chair of the school governors.   If you or the car were identifiable in any way from the photo (eg visible registration number, driver's face etc) I would very politely write that you resent the untrue suggestion that you had parked/had stopped/were waiting in a way that contravened any traffic regulations, and that you are sure that the school will understand that you would like an apology and a correction to be printed in the next newsletter.  (You can also clearly state that you were identifiable from the photo because other parents have mentioned it to you).   See if that works.   You don't want to go to court for defamation as you'll need access to about £10k in fees before you get out of bed.  You just want an apology and a correction.  If what you've told us is accurate, I don't see any reasonable school failing to say sorry.     *My wife is a former school governor and my experience listening to her is that very very few parents actually understand the meaning of the no stopping/no waiting signs and road markings outside schools.  Don't complain unless you are sure you weren't stopped where you shouldn't have been.
    • And they haven't offered a speed awareness course either?  (Have you done one in the last three years or is this in Scotland?)   And is one of the notices for 34 in a 30?  As Man in the Middle says, that ought to be below the level at which they take action.   (And sorry - I don't want to appear preachy - but...  there don't have to be any warnings or signs or lines on the road to advise you of the presence of speed cameras.  If you get away with an exceptional hardship argument you will need to stick to speed limits in future - whether you know there are cameras there or not.  NB Don't know if this applies to you, but most 30 mph limits are restricted roads with a system of streetlighting and don't even need speed limit signs - you are assumed to know this from the Highway Code).
    • It's up to you if you want to pay £300 you don't owe plus whatever Unicorn Food Tax with no basis in law whatsoever that they will have made up in the Letter Before Claim.   We'd prefer you didn't.   But you have received a LBC so it's make your mind up time.   So please    - post up photos of the signage in the dark that you'll have taken two months ago (post 14)    - post up details of planning permission for their signs you'll have found out after you got onto the council, again two months ago (again post 14)    - also let us know if you agree with Brassnecked's excellent letter or if you'd like to tweak bits depending on what you've found out    - upload the LBC.  Some of them are appallingly drafted and invariably contain Unicorn Food Tax which is all useful extra ammo    - also, where are you living now (post 35) and are you comfortable with legal communications arriving at your parents'?   If you look in our PPC Successes thread at the top of the page, you will see 275 times these cheats have been seen off with their tails between their legs (and all had the same "well known legal companies" (ho! ho!) on hand).  In reality 275 times is a massive underestimate, in all 275 cases there was a "moment of victory" IYSWIM where the PPC were thrashed in court or discontinued a claim or were called off by a supermarket chain, etc., etc.  There will have been at least that number again where they were told to Foxtrot Oscar and then crawled back under their stone.  They are eminently beatable but logically when you're in legal dispute you have to put some graft in to beat the other party.
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Hiya, Wondering if anybody can help me?

 

Got my quarterly bill from npower and it is £650 for gas and electric. My house is less than a year old, has A rated appliances, gas central heating on a thermostat, cavity wall insulation, uvpc doors windows etc, and a 3bed semi.

 

This to me sounds rediculously high and they want me to pay £158 a month which there is no way i can afford as i am going to uni soon so will be a poor student. They said the only other option is to fit pre-payment meters but my landlady wont let me and i hate them. My husbands wage will just cover the bills and thats it.

 

Just wondering where i stand? I tried to switch providers but they wont let me because of the outstanding balance.

 

I was told once by edf that an energy contract is a 30day rolling thing and that they cant make you pay any more than what you can afford.

 

Just wondering if anyone knows what i can do about this?

 

Thanks in advance :confused:

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Hiya, Wondering if anybody can help me?

 

Got my quarterly bill from npower and it is £650 for gas and electric. My house is less than a year old, has A rated appliances, gas central heating on a thermostat, cavity wall insulation, uvpc doors windows etc, and a 3bed semi.

 

This to me sounds rediculously high and they want me to pay £158 a month which there is no way i can afford as i am going to uni soon so will be a poor student. They said the only other option is to fit pre-payment meters but my landlady wont let me and i hate them. My husbands wage will just cover the bills and thats it.

 

Just wondering where i stand? I tried to switch providers but they wont let me because of the outstanding balance.

 

I was told once by edf that an energy contract is a 30day rolling thing and that they cant make you pay any more than what you can afford.

 

Just wondering if anyone knows what i can do about this?

 

Thanks in advance :confused:

 

Firstly check your meters to see they have the right reading, I too had a bill of the same amount and they wanted £158 a month too,m this was for 6 months but was just gas, my estimated reading was a bit high but after sending them the real one its gone do2wn to £132, BUT Ive just been made redundant and Ive written letters to them offering to pay £10 a month untill things change, Ill let you know the result when they apply.

 

Andy

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Did you take the meter readings when you moved in? Are they the same readings used by NPower to open your account on? If they are lower, it is possible the previous utility users (probably the construction firm that built your house) had their bills under-estimated and in reality they used some of the electric and gas that NPower are claiming you owe.

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I am absolutly fuming, got home today and have had a letter from npower saying that they will instruct a debt litigation officer to come to my house and cut off my gas an electric!!!!!!!! on or after 9th june 2009!!! I have a child!!!! They want me to set up a payment plan of £158 a month to pay them off.... i cannot afford that but they said no this is the only option or pre-payment meters! Im not allowed pre-payment meters!!!! i owe them £655.15. HELP please coz im livid! :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

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Have you checked that the rate that you are being charge per units is what you agreed?

I am having a nightmare at the moment with them.....

I August i switched to them on a fixed rate tariff hoping to save money and the rates that they quoted were quite reasonable. All was fine until the contract bit of the call when the agent started quoting different rates to what we agreed. I told her that they wasn't what was previously discussed and she told me that she was sorry that their was an error on the system and the rates i had were right and that everything was fine!

I then a few weeks later received written confirmation on my tariff/rates and they were not what i had agreed.... I contacted them immediatley and was again told "dont worry the rates you were quoted were correct" and that it was a admin/printing error. Yet 6 months on i am being over charge by arount £120, because they claim that the rates that i "think" i was quoted are from 2006. They want me to prove my contractual terms and that basically its tough.

I luckily have call recordings of all the phone call between us, which their has now been many. Finishing today when the guy in executive complaints told me that they didnt have my contract call recording because they only keep them for 6 months, i offer to play mine and we could listen together although he wasnt keen :)

I mentioned that as we had no contract, or they had no means of proving it that i wouldnt pay them but he said that i had too. lol

As a FSA regulated organisation do they not need to keep their call recording - especially those which form a binding contract for at least the term of the contract?

It makes you wonder how many times this has happened, if i wouldnt have checked the rates on the statement when it arived i would have carried on paying my monthly dd unaware that i was paying over £20 a month more than neccessary.

Unfortunely looks like i might be fighting to get my money back in the courts though. as the only defence that the guy offered was that i couldnt use my call recording if i hadnt told the agent i was recording..... Madness!!!

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With respect EmmaThomas (and I do sympathise with your situation - your bill does seem huge), no-one can help if you don't respond to the questions that have been raised by us. We need more information before we can say what the problem is likely to be. I realise you are extremely angry with NPower but anger won;t solve the problem unfortunately.

NPower cannot cut off your supply if you have children under a certain age, I believe. And in any case they would need to go to court first to apply for a warrant (unless your meters are outside). In which case, you can appeal against the court granting a warrant - the judge is likely to rule in your favour and you would be able to pay the debt back slowly without having a prepayment meter fitted - I share your dislike of prepayment meters; I wouldn't want one either. However, this is all dependant on the arrears calculated being correct. I doubt it is - but without your answering questions we have asked earlier, we can't get any nearer resolving that.

 

PS: I am not trying to be preachy, I sincerely hope we can help sort out this problem for you.

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i took the meter readings when i moved in, me and my landlady went round together. I agreed the units with npower over the phone in december, so i have no paperwork to state what the unit costs were that i agreed to. bearing in mind this is my first time dealing with my own bills like this.

 

my first bill i revieved from npower had the correct opening units on in, but the final readings were estimated so i rang up and gave the correct readings and this doubled my bill to £655

 

my meters are outside in those flimsy lockable cupboards

 

child is 6years old, is my partners son, and stays with us mostly every night.

 

I have even checked my meters to see if they are the new ones and not old ones that have been recycled to see which volume i am being measured in.

 

Hope this helps answer a few of the questions

 

Thanks

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Hiya, Wondering if anybody can help me?

 

Got my quarterly bill from npower and it is £650 for gas and electric. My house is less than a year old, has A rated appliances, gas central heating on a thermostat, cavity wall insulation, uvpc doors windows etc, and a 3bed semi.

 

This to me sounds rediculously high and they want me to pay £158 a month which there is no way i can afford as i am going to uni soon so will be a poor student. They said the only other option is to fit pre-payment meters but my landlady wont let me and i hate them. My husbands wage will just cover the bills and thats it.

 

Just wondering where i stand? I tried to switch providers but they wont let me because of the outstanding balance.

 

I was told once by edf that an energy contract is a 30day rolling thing and that they cant make you pay any more than what you can afford.

 

Just wondering if anyone knows what i can do about this?

 

Thanks in advance :confused:

 

 

i pay 135 month direct debit for my gas and electric and im in a new house rated a and all my appliances are rated aa im out every day at work and my kids are at nursery my mum has them two nights a week cause i work late them days and were always out and about at weekends i hate a hot house so the heating is never on and im a single mum i think the energy companies are screwing us all

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Emmathomas, what period was this bill for? How is the amount supposedly due broken up between gas and electric?

Also, how are you paying for your gas and electricity? Quarterly on receipt of the bill, Direct Debit or some other method?

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Hiya, it was quarterly on reciept of the bill, when i set up the account they said that as they wouldnt know my usage to ring up when i get the bill to arrange a re-payment plan. The bill was for 23rd december to 23rd April (had to ring in march when i got the first bill and give accurate readings as they only had estimates).

 

The ammount owed for gas is £312.39 - 522 cubic meters first 22785 at 9.016p and the next 3028 at 2.488p.

 

The ammount owed for electric is £312.39 - (from 23/12/08 - 30/03/09) - 1829 kwh used based on the 1st 196 at 15.52p and the next 1633 at 12.91p - (from 30/03/09 - 23/04/09) - 452 kwh used first 48 at 14.65p the next 404 at 12.19p.

 

It just concerns me as when i lived at a preovious house because it was rented there were pre-payment meters and i used 40 on electric and 50 on gas a month even during winter, bearing in mind this house was a very old terraced with some wooden windows, older appliances and one window that didnt shut properly!

 

Thanks again

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Do you have an old dial type electric meter EmmaThomas, or an easy to read meter? And does it have three readings (plus the total reading), two, or only one?

I am wondering whether at some stage the electric meter has been misread.

 

With the gas meter, do you know if your meter is a metric one (will have letter M squared on front of meter and have five digits) or an old imperial one. Once you have found this out, check out the bill to see if your supplier are billing you in line with the meter. Sometuimes they get this wrong and this would mean your bill being way out.

 

Other than these things, I am not sure quite else coulkd be wrong. Perhaps the meter itself isn;t working correctly? Unfortunatelty, I am no expert in knowing what to do if this is the situation. I believe you can go through all your appliances with your supplier and then see if they are likely to be using as much as what you are being billed. I believe you can also have a test meter installed for the electric, to see if your current meter is working correctly. I understand though there is a pretty hefty charge you have to pay, if it is subsequently found to be correct. Therefore, I think this should be a last resort if nothing else is found to be wrong.

 

Any thought, anyone else on what could be wrong?

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My electric meter just has one line to read from with a dial that spins at the bottom but you cant read anything from it and my gas meter reads m3 on it with one line to read from!

 

Sort of come to a full stop i think, I have double checked my appliances, they are all AA rated. I have a few energy saver light bulbs, dont leave things on standby etc....

 

Luckily though i think my application to transfer to scottish power has gone through, they have asked for a start reading for electic and have said my gas should follow on the 26th june, fingers X-d. They want £70 a month by DD for gas and electric, based on the highest level of consumption for a house my size/style, then i cn start re-paying npower at a reduced rate!

 

Thank you for everyones help by the way esp mattlamb

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