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    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
    • they have 6mts else it dies. ................. BUT yet again today you've posted on someone else's thread posts now moved here. please keep to your OWN THREAD!! now to date you've not bothered to reply to our questions so we CAN help you.    
    • Update: tfl is taking me to court I'm trying to get an ooc claim from them but they have not been replying to my emails. 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have debts with Lloyds Tsb and Egg. These debt are credit cards, overdrafts and loans - that have all been defaulted and ended up on a debt management plan.

 

like with Egg they have combined credit cards with loans and given one final figure.

 

i know for a start i have paid thousands in bank charges and i would quite like to claim these back.

 

also i am interested if they even have enforeable cca .

 

if all seems a minefield and confusing

 

help when can i start with all this???

 

single mum who got lent 30k unsecured debt

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Moving thread into the Debt Forum.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

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Hi and welcome

 

You can cca them it costs £1.00 PO for each one

 

You can use the following letter

 

Dear Sir or Madam

 

Re: (Your A/C No.)

 

This letter is a formal request pursuant to s.77/78 of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77 will apply.

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR).

 

I enclose a postal order in the sum of £1.00, which is the statutory fee. Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

Please note all communication must be in writing only.

 

I look forward to hearing from you.

 

Yours faithfully

A N Other

Make sure you do not use your usual signature, or if you do put a couple of crosses through it or a line something so you would know if they tried to copy your signature.

 

 

Have to pop out now if it's not too late when I get back I'll come back tonight if not it will be sometime tomorrow.

I have no legal training my knowledge comes from my personal life experiences

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Thanks - where can I get the addresses to send these letter (I dont even know the account numbers ) - Egg is still in house that should be okay - lloyds went to their collections in Brighton.

 

I have just been giving CCCS 100 a month to cover it all

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Hi,

This is really down to you deciding what you want to achieve.

 

If you want to get the charges back you will need to SAR the banks.

If you write to the DCA's involved and ask them for the original account numbers they might be helpful (but don't bank on it) OR write to the banks giving as much detail of yourself as possible and explain why you no longer have the account numbers. Agree to supply proof of ID should they require it.

 

SAR costs £10

Send request by recorded delivery

wait 40 days for a reply

 

If you want to check enforceability, CCA the DCA's

 

Send a £1 postal order

send by recorded delivery

wait 12+2 days then complain because they never comply within the timescales :|

Don't sign the CCA request, just print your name

 

For addresses, go to the website of the company and find their head office or registered address and send it to that one

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I suggest that you start threads in separate forums - Lloyds and Egg.

This will make your threads easier to follow and easier to offer you specific help.

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If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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