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cca request sent now they say they not manageing account


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hi i sent the loan agreement request to BLS with £1 postal order by rec del... , i recieved a reply from LLOYDS today saying i have requested documents for an account they do not manage ??? i included the account no. for loan and bls ref no. i was paying BLS £54 a month but they want to up it to £85 and wont accept any lower so i asked for copy of loan agreement...this loan is about 10 yrs old..i am unsure what to do now...i know BLS is PART OF ls LLOYDS...so how can they say they dont manage this account....

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