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By BankFodder · Posted
No they won't send bailiffs. They couldn't do that anyway without a court judgement and they won't bring proceedings against you because they don't have the authority to do so. I think it would help people here who find themselves in a similar position in future if you could post up the letter so we could all see the kind of thing that is written. Make sure you redact it for identifiers such as name and address date reference number. But the rest of it you can post up here very happily. I think it will make people a lot less rattled when they receive these kinds of letters. I can imagine that if you had already seen one of these letters here and we had commented on it you would feel even, about having received it. Finally, if you think that this is a particular problem you have – and you are living in a refuge so you obviously have some difficulties in your life, it might be a good idea to go and talk about it all with your GP. You can be certain that that conversation will be in complete confidence that you will probably feel a lot of relief by having shared the story with someone you can trust. -
By Scaredycat88 · Posted
Thank you so much @DX100uk! you made me feel so much better! Even 2 months on and i still cant forget what happened. I hope it remains a hidden secret and Noone finds out!! neither would i ever take a single thing without paying. i had received 2 letters from some people thank god you had told me about them before!! Or i would of had a heart attack again! will they send bailiffs to the house as threatened? are they able to? i dont want my mother knowing as its her address they have 😬 thank you again so much. -
By BankFodder · Posted
So the problem is not that it has been lost or withheld from delivery subject to payment of an extra charge, it is that despite the fact that it has been delivered they have now come back to you and asked you for extra money for the delivery. This correct? In that case, as my site team colleague above has recommended – simply ignore it. If the problem is more complicated than that then please let us know -
By BankFodder · Posted
I suspect that they have other things on their mind -
Hi folks, Wanted to submit my defence today. I’ve had a look but I’m struggling to find any templates in the threads. Could someone please point me in the right direction or help me out with what to put for my defence. Many thanks in advance.
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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