Jump to content

 

BankFodder BankFodder


style="text-align:center;"> Please note that this topic has not had any new posts for the last 2671 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi Guys have been reading your posts and have found them interesting and valuable, i have been on this merry go round myself for a while and just have some questions, is cancelling the DD and my card enough to keep PTPD off my money, also how is my credit rating affected? Thanks for any advise

Share this post


Link to post
Share on other sites

Hi Sugababe,

About Pounds till Payday, or other payday loans, taking payments you have not authorised out of your account, I agree with Willo53. There is no way they can second guess a new card number. Just report your existing card as lost/stolen to your bank, if you've not already done so, and they'll send you a new one, with a new long card number etc. I have been caught out by these people too.

Best of luck, David

Share this post


Link to post
Share on other sites
Hi Guys have been reading your posts and have found them interesting and valuable, i have been on this merry go round myself for a while and just have some questions, is cancelling the DD and my card enough to keep PTPD off my money, also how is my credit rating affected? Thanks for any advise

 

Most payday loan companies do not seem to register payments, or non-payments, to the standard credit reference agencies, and I'm sure that PTPD don't. However, a few non-high-street lenders do I believe, for non-payments, e.g. Provident. Cancelling the DD and your card is sufficient for the moment, but it won't stop telephone or written requests from them, of course. I'm sure there are template letters somewhere on CAG to deal with this.

Share this post


Link to post
Share on other sites

Payments can and do get taken from cancelled cards albeit very infrequently. When I challenged Halifax on this they said that that some 'retailers' could force payments through. They manage this with something called a continuos payment authority

 

Not what folk want to hear (myself in the past as well!!) but always a possibility.

 

Never happened to me but I never left money hanging around in my account for them to try.

Share this post


Link to post
Share on other sites

HI,

 

I am new here and in the same situation with ptp - i have a question someone can hopefully answer...

 

for those that did cancel their dd, was that enough to stop ptp from withdrawing the funds from their account? I phoned my bank today who said they can still re-instate and take the payment - is this possible? And how can I stop it?

 

Sorry if this has already been answered but looking for help!!

Share this post


Link to post
Share on other sites

Welcome to CAG Zobs

 

Your bank are right. They can use the same details to reset the direct debit. The only way to prevent it is to keep checking your account and cancel again if you they have done it. - internet banking is good for this. In all fairness PTP generally don't present a second time. If they do take the money you will need to spot it very quickly and force your bank to put it back in your account (direct debit guarantee)

 

If they dont have your debit card details this is the only way they can access your account.

Share this post


Link to post
Share on other sites

is there a certain number of days before it is due that it needs to be cancelled?

Share this post


Link to post
Share on other sites
is there a certain number of days before it is due that it needs to be cancelled?

 

Most banks will let you cancel up until the day before. If its a new presentation and you havent agreed to it you can tell them its not authorised they should still cancel on the same day. The direct debit guarantee means they have to put the money back immediately.

 

Most companies set up the direct debit and claim the first payment a couple of days later, pay day loan companies have been known to do both in the same morning (Quick Quid for one).

Share this post


Link to post
Share on other sites

Just wanted to update everyone.....i have heard nothing from PTP / Clarity about my PTP debt since Nov 09 :D

Share this post


Link to post
Share on other sites

Just to update on my situation too. PTP have been bombarding me with phone calls and I dont answer them as I am waiting for it to go to Clarity as other people say on here. I did send an email offering to repay at a considerate monthly amount but have not had any sort of reply as yet. I defaulted in January and still waiting for them to accept my offer or send it to Clarity, who will now get less than I am offering PTP!! :confused:

Share this post


Link to post
Share on other sites

UPDATE

Today received an email from Clarity and I have requested that all communication is via email only or written to my address. I have offered £50.00 per month as my hours have been reduced at work from full time to part time, this being the reason I couldn't afford the repayment this time. I trust Clarity will accept this? And does anyone have details where I send monies too?? I will be sending Postal Orders as I do not have a bank account anymore. Thanks for all your help :) Sugar x

Share this post


Link to post
Share on other sites

Hi Sugar I would be surprised if Clarity did not accept it, especially with your change in circumstances, as they seem to be a reasonable DCA (as such companies go) or more reasonable than Pounds till Payday themselves. I have their address in fairly recent correspondence as: Clarity, P O Box 336, Northampton NN6 9WZ. But do check that it is a current address by ringing 0844 561 1715. Don't let them taken it on a debit card, even if you still have one, though!! Hope this helps x

Edited by Poor-Credit Borrower
small addition of phrase

Share this post


Link to post
Share on other sites

Thanks for that Poor-Credit Borrower much appreciated :D

Share this post


Link to post
Share on other sites

Hi peeps,

 

I'm pretty new on here and have been reading the advice on PTP with interest.

 

I am currently receiving numerous urgent voicemail and text messages and emails (default notice charges) from the famous Gavin Armstrong despite the fact I have emailed their customer care team to advise in my change in circumstances and that I would contact them with an arrangement.

 

I have had to cancel my direct debits which were due 26/01/10 due to a change in my financial situation and have had loans with this company on and off for approx the past 4 years :shock: (yes silly me I know but once you start it is a very quick downwards spiral) and this is the first time I have had to do this. I dare not think about the interestlink3.giflink3.gif I have paid over this time period as it has been anything loaning from £100 to pay a phone bill to £700 one Christmas :eek:

 

Anyway, I do intend to pay them and I am in the process of getting together a financial statement detailing my situation and make smaller more manageable payments to them - I also want to get out of this endless cycle of borrowing with them. I dread every pay day as my money isn't my own and not been able to sleep at night with worry. :sad:

 

I am puzzled though as when I rung my bank (Alliance & Leicester) they said that although PTP have been collecting regular direct debits from my account there is no actual direct debitlink3.giflink3.gif set up. Does anyone know if this goes against banking regulations or the direct debitlink3.giflink3.gif regulation scheme? Also, will it be ok without closing my account as my bank have assured me that they won't allow any direct debits to be taken from PTP?

 

Any help/advice or template letters would be gratefully received as I need to try and find some light out of this very dark tunnel. :Cry: Or should I do a CCA request with them due to the amount of time I have been loaning with them?

 

Thanks x

Share this post


Link to post
Share on other sites

Heya LittleLady

I have just received an email and a letter from Clarity yesterday and they have accepted my offer :D Yay! I didn't respond to any calls I did however send them an email to explain my circumstances and they didnt respond so I just waited and waited and ignored their texts and messages and I refused to speak to them and deal with them only via e mail. Hope this helps. I defaulted in January and am happy to repay this at an amount that I can afford due to me losing hours and the site where I worked closed down!! I have been relocated but with fewer hours. These people should understand that circumstances DO and CAN change for working class people. I hope this helps you in some way. Sugar x :)

Share this post


Link to post
Share on other sites

Just to keep you updated I emailed PTP with a payment offer and have received the below back

 

Dear Ms *****

Thank you for your email.

We acknowledge receipt of your e-mail which we have forwarded to our

Payment Services Department for their attention.

Kindly note that Payment Services are only available via phone and would not be

able to answer queries via email therefore we encourage a call to them at your

earliest convenience on their freephone number 0800 234 69 55, their hours of

operation are 8am to 8pm Monday to Friday.

Thank you for choosing PoundsTillPayday.co.uk

Kind regards,

Shorona

Customer Care Representative

 

Should I just continue to ignore until they pass to Clarity?

Share this post


Link to post
Share on other sites

Hello All

 

well i have just read through this entire thread as i too am having issues with poundstilpayday. I have been taking out loans with them for the past 10 months... well like many others my circumstances have changed and enough is enough so i have changed my bank and am getting my wages paid into a different account. I have made various offers to PTP and guess what? they are not willing to play ball !!

 

On top of this i sadly have the famous GAVIN ARMSTRONG dealing with my case. I can't even put into words what an immbercile this man is.... i am seriously considering setting up a random email account & sending this thread to him so he knows people's opinions of him.

 

I will be waiting for PTP to pass on my account to clarity where i will GLADLY pay back what i borrowed and i refuse to be BULLIED by this nit wit.

Share this post


Link to post
Share on other sites

Just another update - I have received this email from Gavin Armstrong after compiling a cpmpletely reasonable email to PTP asking them to stop ringing, freeze interest and accept a payment offer....

 

The email you have sent us today is unaccepable. First of all I need to indicate that you did not have the courtesy to inform us that you were having difficulty with your loans before I rung. Secondly there was no harassment regarding the 2 phone calls left.

With regard to your statement that the debt is in dispute due to ‘unlawful

charges’. Please note that a charge would be considered ‘unlawful’ and would go against the ‘Unfair Terms in Consumer Regulations 1999’ providing the charge was not negotiated prior to the signing of the loan agreement.

Before the loan agreement is digitally signed with PoundsTillPayday.co.uk in order to have funds issued to the customer’s account, it is clearly stated under ‘Key Information’ that a default charge of £59 would be incurred should the customer fail to pay back the loan on the agreed repayment date. This is

charged on just 1 of your accounts. The other fees are waivered.

When a customer signs the aforementioned agreement, a copy of which can be provided upon request, it means that the customer has agreed to the terms of:

1) Paying the loan plus fees back on the agreed repayment date of the customer’s

choice.

2) Should the customer fail to pay the loan back on this date, they agree to

have a £59 default charge added to the total amount owed.

The email received also mentions ‘The Office of Fair Trading Code of Guidance’

and putting pressure on debtors when ignoring disputes. When a customer signs

the loan agreement, they are acknowledging the fact that they are in debt to PTP for the amount of the loan plus fees and, providing they do not pay on the agreed repayment date, they are also acknowledging the £59 default charge as part of the debt.

It is stated in the e-mail that due to the nature of the calls and messages you have been receiving you would regard any further approaches other than in writing as harassment. Please note that all communications are done within OFT (Office of Fair Trading) guidelines and if there was any form of harassment, this would be taken into consideration and treated very seriously.

A few very important questions need to be answered regarding this matter :

1.On what exact date did you become no longer employed?

2.When you signed the loans you signed a digital signature advising that you

will pay back the loans on the due date. Did you take out the loans knowing you could not pay them back?

You can still reloan if you so wish when the loans are paid back and when you are back in employment. However if they are not paid off, you will cease being a customer of ourselves and lose your status as a excellent customer of PTP as you say in your email. All your details will be passed onto 3rd party recovery who faciliate door to door recovery.

We do not and have never offered payment plans. As per the last paragraph your loan goes out to 3rd party recovery after we have the loan for 34 days for non-payment of the loan.

Please note that you still have an outstanding debt to PoundsTillPayday.co.uk and this would need to be paid in full by the 31st of March.

Should you require any further information, please do not hesitate to contact me

on 0800 234 69 55.

--

Sincerely,

Gavin Armstrong

Account Manager

 

I am wondering what to do now? I have never mentioned to them that I have become unemployed so I have no idea why he is under this impression. The only thing my email stated is that due to a change in my personal financial cirumstances -basically I am so much in debt and reloaning with this company month after month and paying their fee's I barely have any money for my essential bills-mortgage and council tax and food both of which I have also fallen into arrears with recently which I am also trying to address.

 

As Candyflosspot states I will gladly payback what I borrowed but I can't help feeling slightly intimidated by the way they seem to do business. :'(

Edited by Little Lady81
adding information

Share this post


Link to post
Share on other sites

UPDATE

 

I have just received enother email off nicompoop Gavin Armstong calling me a liar & refusing the offer of £50 a month. He also called me rude for hanging up the phone yesterday.. i started laughing when i read that bit.:lol:

 

Littlelady

 

i think you should just wait until clarity get in touch with you - there is no point in dealing with that idiot gavin armstrong as he is clearly unwilling to be any assistance and thinks its acceptable to be a bully & speaks to people as though they are 2nd class citizens..... :confused:

 

I will not post the swear words i am calling him in my head :mad::mad:

Share this post


Link to post
Share on other sites

Thanks Candyflosspot I think I am going to do just that. What would be the point in me ringing them now anyway if they refuse any kind of payment offers made to them - ring them just so he can insult me down the phone (as he seems to do with many others :mad:), errrmmmm No thanks I don't think so. :rolleyes:

 

Are you going to do the same? From what I have read on here and other forums Clarity seem reasonable to deal with as long as you make them a reasonable offer which I intend to do and have done to PTP.

 

Just thinking on PTP are hardly an advertisment for responsible lending as when I think back my limit to borrow was just £100 month per month less than what my actual salary is (even though I never borrowed qute that much) so with the fee's they charge on top it would have been more than my actual wage.....:eek:

Share this post


Link to post
Share on other sites
Thanks Candyflosspot I think I am going to do just that. What would be the point in me ringing them now anyway if they refuse any kind of payment offers made to them - ring them just so he can insult me down the phone (as he seems to do with many others :mad:), errrmmmm No thanks I don't think so. :rolleyes:

 

Are you going to do the same? From what I have read on here and other forums Clarity seem reasonable to deal with as long as you make them a reasonable offer which I intend to do and have done to PTP.

 

Just thinking on PTP are hardly an advertisment for responsible lending as when I think back my limit to borrow was just £100 month per month less than what my actual salary is (even though I never borrowed qute that much) so with the fee's they charge on top it would have been more than my actual wage.....:eek:

 

Yes i will be waiting for clarity to get in touch with me. I just requested that he pass my account on to them and he has replied no your account is staying with me. I am not even going to reply to that email. The man is a muppett :mad:

Share this post


Link to post
Share on other sites

If he is taking that attitude today I don't think I am going to even give the courtesy of a response. :mad: How does this man sleep at night!?! :mad:

 

I have also been thinking about a CCA request, I am trying to research them a bit more but I'm not sure they would apply in this instance with PTP. :confused:

Share this post


Link to post
Share on other sites

Thats the way - ignore him. If you don't take him seriously he has no hold over you.

 

You can CCA them but I would wait until it goes to DCA (clarity probably) and then send to them. they are not perfect but at least you correspond with somebody with more brains than Gavin. They also treat you reasonably and accept modest payment plans.

Share this post


Link to post
Share on other sites

Good Morning All,

 

I have a ptp loan that i have had for 18 month enough is enough now and i want to get it paid of, My payment is due friday and i want to cancel the direct debit but as they have my works number i am worried they will keep ringing my work, and as its not a direct number to me anyone can answer :(, Can someone help me with a letter i can send to the via email to say that i have cancelled the direct debit and i wont be takling calls i will only deal via email or post?

 

I am so nervous i just want to get out of this mess.

 

thanks all x

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...