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I was thinking maybe I should call them today..... but then again, they haven't sent me an email, and only 1 call this morning....

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I was thinking maybe I should call them today..... but then again, they haven't sent me an email, and only 1 call this morning....

 

Have you learnt nothing from this forum?????? :p Never, ever, never speak to these companies!

 

Email them, use the customer relations department email on my previous post :) tell them you only wish to correspond in writing etc and to remove ALL contact numbers. Use my draft template.

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Dont call them, that will just give them the impression you actually want to speak to them. Best way is via email, then you have everything logged for evidence.

 

My repayment date was 15 October 2009 and still not heard from DMC

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Thanks guys.... ok then, I won't call them. I have informed them that I will be unable to make payment, that I have cancelled my Direct Debit, so i'm just going to sit back and wait for them to come to me.

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Thanks guys.... ok then, I won't call them. I have informed them that I will be unable to make payment, that I have cancelled my Direct Debit, so i'm just going to sit back and wait for them to come to me.

 

Don't worry it won't be long! :D If you really don't want them to contact you over the phone email the customer relations team. They get back to you pretty quick.

 

Still nothing at my end but i'm 10 days behind SLGUE and they haven't heard from Clarity yet so looks like a couple more weeks!

 

You'll have to keep us posted! :smile:

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I had this email from them today:

 

Pounds Till Payday would like to remind you that we still require your documents in order to proceed with your loan request. Your documents can be sent via Fax at 08000 66 45 27 or sent as an email attachment to customercare@poundstillpayday.co.uk

 

Please contact us immediately if you have any questions regarding the required documents. You can reach us at 08000 32 76 55, or chat with an online representative by clicking the link below.

 

Pounds Till Payday :: Chat

 

Sincerely,

 

Pounds Till Payday

Phone : 08000 32 76 55

Fax : 08000 66 45 27

Email : customercare@poundstillpayday.co.uk

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that was nice of them!!!! sorry but when is your loan due to be repaid again?

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Yeah right,..... had me stumped as well..... now I have had another email:

 

Thank you for your e-mail advising us of your financial difficulties. we were trying to contact you for past couple of days.

Just to advice you that if the balance is not paid in full on 27/11/2009 as

agreed there will be a late charge of £59 applied to your balance. We can keep your file in our office for 30 days, after it will be passed on to 3rd party collections agency (clarity).

 

From Anastacia Bolton..... is she my account manager then?!?

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Yeah right,..... had me stumped as well..... now I have had another email:

 

Thank you for your e-mail advising us of your financial difficulties. we were trying to contact you for past couple of days.

Just to advice you that if the balance is not paid in full on 27/11/2009 as

agreed there will be a late charge of £59 applied to your balance. We can keep your file in our office for 30 days, after it will be passed on to 3rd party collections agency (clarity).

 

From Anastacia Bolton..... is she my account manager then?!?

 

She must be, also she must be foreign (or illiterate :lol:). 30 days, wow! Mine will be going in 2 days and they must just really love SLGUE and be keeping their file :p

 

Anastacia must be like Angela then ;)

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LOL Looby Lou :D, just want to get this nightmare sorted and be rid of payday loans forever, but also on my terms;)

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Thank you for your email. Unfortunatelly we do not offer payment arrangements, defferals or rollovers. We are short term loan company and our policy is to keep file for 30 day and if its not paid in full by then it will be passed on to 3rd party collections agency.

 

I would recomend you to pay off this loan in full and then take advantage of reloaning option which will be available to you.

 

EMAIL FROM PTP..... MY REPLY:

 

 

RELOAN? So, you are telling someone who has told you that they are having financial difficulties to consider reloaning? This is hardly what I would call "responsible lending" and I doubt very much any organisation would "recomend" (SIC) such irresponsible behaviour.

I am aware that you do not offer deferrals or rollovers, and I am not looking to defer or rollover. I'm simply asking to come to some sort of arrangement to sort this matter as quickly and as conveniently as possible. As per my previous email, I would like to offer a repayment of £XX per month.

 

I look forward to your reply. As stated below, please keep all correspondence in writing.

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Thank you for your email. Unfortunatelly we do not offer payment arrangements, defferals or rollovers. We are short term loan company and our policy is to keep file for 30 day and if its not paid in full by then it will be passed on to 3rd party collections agency.

 

I would recomend you to pay off this loan in full and then take advantage of reloaning option which will be available to you.

 

EMAIL FROM PTP..... MY REPLY:

 

 

RELOAN? So, you are telling someone who has told you that they are having financial difficulties to consider reloaning? This is hardly what I would call "responsible lending" and I doubt very much any organisation would "recomend" (SIC) such irresponsible behaviour.

 

I am aware that you do not offer deferrals or rollovers, and I am not looking to defer or rollover. I'm simply asking to come to some sort of arrangement to sort this matter as quickly and as conveniently as possible. As per my previous email, I would like to offer a repayment of £XX per month.

 

I look forward to your reply. As stated below, please keep all correspondence in writing.

 

Well said!:D

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Well, quick update, which is that there is absolutely nothing to update. Still havent heard anything from them. The last email was last week, have now passed my repayment date, and nothing. The last email said that my account will be passed to an account manager who will be in touch with me this week, followed by an email asking me to re-instate my Direct Debit. Still looking forward to seeing who my account manager will be :-) hehe

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Well, quick update, which is that there is absolutely nothing to update. Still havent heard anything from them. The last email was last week, have now passed my repayment date, and nothing. The last email said that my account will be passed to an account manager who will be in touch with me this week, followed by an email asking me to re-instate my Direct Debit. Still looking forward to seeing who my account manager will be :-) hehe

 

No news is goods news as the saying goes! :D

 

No i haven't heard anything neither :)

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Its been since 15 October and still no word from them, shame LOL They will have to wait longer then as they couldnt be bothered to set up a payment plan for me

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:cool: how long has that been now then Lou?

 

Since 04 November :lol: Great eh?!?! :)

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right have just received email from Clarity about time too!!!! My question is how to respond to it, ie in terms of doing a CCA on them. Any ideas as I want to get this right. Thanks in advance :)

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Hey guys,

 

I am having the same trouble here. My bank canceled my DD by mistake (lucky sign maybe) then of course funds did not reach them on time. Sent PTP an email and of course got the response, we only deal with this by phone.

 

how predictable. I rang them this morning just to make as if....i knew what their response was going to be.

 

Talked to someone called Mark. He was quite aggressive, i mentioned straight away that there was no need for my account to be passed onto one of their in house account manager and that my account should be fowarded to Clarity straight away....I think he got a bit shocked to find out I knew about their procdedure...he said ok i will make a note...

 

Then drafted a long letter with a the legal info, do not contact me by phone etc, plus OFT and ombudsman and sent via email plus their crap website. Got a response again, please contact us... resent it 3 times with new mention "do not ignore".....haven't heard anything yet but this forum has prepared me to deal with this.

 

Am in for a fight but I have the feeling they won't bother much...hoping to get at least a couple of phone calls. I will not respond to their security questions so there we go....

 

I initially wanted to pay the sum due but they levied that £69 charge.. have put my account in dispute and awaiting for a letter from clarity...

 

And Roll on gavin and jerry Mcwhatever...I can't wait to have to deal with you!!!

 

Any update from anyone by the way??

 

Y.

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right have just received email from Clarity about time too!!!!

 

I expect mine next week then! :)

 

I must say i am shocked about the email though :eek: thought it'd of been sent in the post!

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Well yesterday I had an email from PTP with a default notice on it for the sum of £59.00. Then I had another email from them yesterday with a letter attached telling me that they had added the sum of £59.00 and informing me of the various ways that I can pay this. Then today I had this email:

 

Several attempts have been made to contact you, in order to ensure you remain a

customer in good standing. Failure to respond leaves me with few options.

 

It is in your best interests to call our office immediately, to avoid escalation

of your account.

 

We wish to continue to provide you with all of the services that were previously

available to you as a valued customer.

 

Free Phone 0800 234 6964

For your convenience, there are two quick payment methods available:

1. Card payment by phone. Most cards accepted.

Phone your Account Manager at 0800 234 6964 to make an instant card payment.

 

2. Online through Faster Payments. Please call in for our Faster Payments

information.

 

Please phone in to report your payment for tracking purposes.

 

I look forward to hearing from you soon.

 

 

Please ring 0800 234 6964 today.

 

 

 

Sincerely

 

Tolani Jackson

Account Manager

0800 234 6964

 

I haven't received any calls from them at all. They dont have my work telephone number, but they do have my home tel no and my mobile no, but so far no phone calls. How should I proceed?

 

Thanks.

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Good afternoon Tolani and thank you for your email messages. First of all I do not agree with the £59.00 charge being levied on my account and I am not willing to pay this, please remove this from my account or I will have no option but to put my account into dispute with you.

 

Secondly, as per previous email correspondence I would like to arrange some kind of repayment plan to settle this account in a timely manner, but my previous communication with Anastacia Bolton confirmed that PTP will not accept my offer. I am unable to pay the balance in full and the option of reloaning is not something I shall consider.

 

I am willing to make regular payments of £XX to pay off this balance. I understand that PTP do not offer rollovers, but I am willing to pay as much as possible towards my balance. Should PTP be unwilling to accept my offer, then I suggest that my account is passed to Clarity immediately so that I can begin repayment.

 

Also, as per previous emails, I insist (and it is my legal right to do so) that all future communication be made via email or letter.

 

Thanks.

 

My email to them..... man this is fun!!

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Tolani Jackson???? Well never heard of her on this thread!! The games have begun for you!

 

I never played email tennis with them :( just playing the waiting game for Clarity!

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Yeah, I keep thinking of Latoya Jackson for some reason hahaha...... maybe that would annoy her "Oh hi Latoya"

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