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Good Morning All,

 

I have a ptp loan that i have had for 18 month enough is enough now and i want to get it paid of, My payment is due friday and i want to cancel the direct debit but as they have my works number i am worried they will keep ringing my work, and as its not a direct number to me anyone can answer :(, Can someone help me with a letter i can send to the via email to say that i have cancelled the direct debit and i wont be takling calls i will only deal via email or post?

 

I am so nervous i just want to get out of this mess.

 

thanks all x

 

Don't worry.....email them and make it very clear that you are not avoiding this debt but will ONLY correspond in writing and ask them to remove all of your contact numbers. This worked for me.

 

Also....on a brighter note. I cancelled my DD in November and have only had one email and one letter. Nothing since. :D

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Don't worry.....email them and make it very clear that you are not avoiding this debt but will ONLY correspond in writing and ask them to remove all of your contact numbers. This worked for me.

 

Also....on a brighter note. I cancelled my DD in November and have only had one email and one letter. Nothing since. :D

 

 

Thanks for your response but i am not very good at putting letters together and not sure how to word it any advice would really help.

 

thanks

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I put something like this:-

NATIONAL INSURANCE NUMBER: XXXXXX

LOAN NUMBER: XXXXXX

 

Dear Sir / madam

 

 

Just to keep you informed, yesterday I wrote a letter to your company asking you to correspond with me in writing / email over this debt and not by telephone. This was sent first class to your office in the Isle of Man.

It is my right to request this and failure to do so means that you will be breach of The Communications Act 2003 and The Administration of Justice Act 2003. Failure to comply means you will without hesitation be reported to OFCOM, Trading Standards and The Office of Fair Trading – meaning your company will be liable to substantial fines.

I am not ignoring this debt, contact by email proves this.

I am unable to pay the debt in full and as such i have cancelled my DD which is due to be paid on XX/XX/XXXX

Copies of all emails will be kept as evidence should you fail to comply. Please ensure that ALL my telephone numbers are removed from your system.

I trust that this meets with your approval and look forward to receiving your written response

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Thanks so much, what did you say in your letter to them that you sent to the isle of man and have you the address? xx

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Please remember that PTP are NOT entitled to any Financial Statement, they will only misuse the information on it in THEIR favour. You must NEVER give out income/expenditure details NOR your National Insurance No just in case.....

 

I cant stress the above enough, same as having your salary paid into another bank account to avoid them taking the lot.

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Please remember that PTP are NOT entitled to any Financial Statement, they will only misuse the information on it in THEIR favour. You must NEVER give out income/expenditure details NOR your National Insurance No just in case.....

 

I cant stress the above enough, same as having your salary paid into another bank account to avoid them taking the lot.

 

They already have your national insurance number as it is your log in details and they ask for it if you speak / email them.

 

The address in IOM doesn't exist (i found that out later) - sorry thought i'd editted it :confused:

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They already have your national insurance number as it is your log in details and they ask for it if you speak / email them.

 

The address in IOM doesn't exist (i found that out later) - sorry thought i'd editted it :confused:

 

 

I know i must sound like a dope, so the letter you sent to the IOM you didnt? and you just sent what you have quoted really sorry i just worried as to what yo email them x

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***looby lou i have changed the below do you think that will be ok***

Dear Sir / madam

 

 

Just to keep you informed, I am writing this email asking you to correspond with me in writing / email over this debt and not by telephone.

 

It is my right to request this and failure to do so means that you will be breach of The Communications Act 2003 and The Administration of Justice Act 2003. Failure to comply means you will without hesitation be reported to OFCOM, Trading Standards and The Office of Fair Trading – meaning your company will be liable to substantial fines.

 

I am not ignoring this debt, contact by email proves this.

 

I am unable to pay the debt in full and as such i have cancelled my DD which is due to be paid on XX/XX/XXXX

 

Copies of all emails will be kept as evidence should you fail to comply. Please ensure that ALL my telephone numbers are removed from your system.

I trust that this meets with your approval and look forward to receiving your written response

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Hi Guys,

I have been passed to Clarity and have found them to be better that PTP but equay as obstructive, the fort call i offered £10 a month and was told they would see me in court and the second call i increased the offer to 90 a month and was told i would have to go to court.

PTP were awful, i answered one call to my work place and it must have been obvious that i was unable to talk, i was called a liar and a theft and asked how i was going to feel when people come and smash my door down and take all my possessions, fortunately i informed him that all calls to my work are recorded due to the nature of wher i work and that i was certain that it could be described as intimidation, i never recieved a further call. But whats to do with Clarity who are being difficult??

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***looby lou i have changed the below do you think that will be ok***

 

Dear Sir / madam

 

 

Just to keep you informed, I am writing this email asking you to correspond with me in writing / email over this debt and not by telephone.

 

It is my right to request this and failure to do so means that you will be breach of The Communications Act 2003 and The Administration of Justice Act 2003. Failure to comply means you will without hesitation be reported to OFCOM, Trading Standards and The Office of Fair Trading – meaning your company will be liable to substantial fines.

 

I am not ignoring this debt, contact by email proves this.

 

I am unable to pay the debt in full and as such i have cancelled my DD which is due to be paid on XX/XX/XXXX

 

Copies of all emails will be kept as evidence should you fail to comply. Please ensure that ALL my telephone numbers are removed from your system.

I trust that this meets with your approval and look forward to receiving your written response

 

 

Sorry for the delay!!!! Yes sounds fine by me - email it.

 

I searched for advice on here about PTP and someone had put an IOM address up for them so i sent a letter....i later found out it didn't exist so that was a pointless excersize really.

 

Good Luck :)

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Hi Guys,

I have been passed to Clarity and have found them to be better that PTP but equay as obstructive, the fort call i offered £10 a month and was told they would see me in court and the second call i increased the offer to 90 a month and was told i would have to go to court.

PTP were awful, i answered one call to my work place and it must have been obvious that i was unable to talk, i was called a liar and a theft and asked how i was going to feel when people come and smash my door down and take all my possessions, fortunately i informed him that all calls to my work are recorded due to the nature of wher i work and that i was certain that it could be described as intimidation, i never recieved a further call. But whats to do with Clarity who are being difficult??

 

I haven't been passed to Clarity or hear anything from PTP since last year :cool: but you need to keep everything in writing! They cannot refuse your offer of payment if it is what you can afford - even if it was a token payment! They are playing games, stay strong.

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Hi guys, been a while since I posted.... anyway, now I have a repayment plan in place with Clarity, they accepted my first offer immediately. Now I have also an outstanding loan with QuickQuid, which has been a total nightmare, I have threatened them with court action etc etc (long story). Anyway, now my situation has changed, and I have the chance to move to Italy to work. Question is, should I repay them before I go, or leave them and dont bother. Does anyone know if they can trace me if I dont tell them anything? I mean i'm taking about debt of about £1000 nothing so bad..... dont know what I should do? can they trace me abroad? will this affect my credit rating abroad? N ow i have a chance to totally start again and I want to do everything the right way. Any suggestions?

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Not sure about that Hot Scot? Someone on here has previously said that payday loans don't register with credit reference agencies but I don't know. QQ seem a total nightmare to deal with. Good news that you have got chance to start a fresh though...good luck with everything. :)

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Hi there,

I have a very similar situation to alot of people here. I wish to cancel my DD for my PTP loan as I cannot afford to repay it. I am concerned though, as last time I cancelled my DD some strange person from PTP telephoned my father and asked to speak to me. I dont know where they got his number from - its not listed on the numbers I gave him, and I would never give them his number anyway. I wonder if they did some weird trace on me back to my dad via my national insurance number? Either way, it was very dodgy. I dont want to involve my parents in this or have them hassled by these people. What can I do to avoid this?

I would like to send them an email telling them not to contact me or anyone else on telephone, do they listen to this? I really don't want my parents hassled and I just can't understand where they got their details from anyway - seems extremely dodgy as I havent lived with my folks for over 10 years!

Edited by eeek

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i have just got off the phone with clarity. I had a lovely lady who said she would knock £80 off my balance , i asked about making monthly payments & i offered her £50 a month which she said she couldn't accept but if i could have the balance paid in full by the end of july then that would be fine . I took the offer from her as it means PTP are out of my life for good !!

 

My first payment will be taken on the 28th May , then one in june & one in july... & BYE DEBT :smile:

 

My expereince with Clarity was HUGELY better than with PTP... I am happy with the outcome & the lady i spoke to was actually v nice & polite :p

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Hi candyflosspot (a lovely name :-) and as it's only your 4th post I'll say welcome to CAG!)

 

Yes, I found that my experience with Clarity was also hugely better than with PTP. When I missed the month's payment, with their inflated 29% per month compound interest, with PTP, the foreign-sounding chap tried to pressurize me into making a full payment or at least half one month and half the next. He threatened that things would be very much worse with a DCA, and that he was actually being reasonable :rolleyes:. Also his 'solution' if I played ball was that PTP would offer me another loan, at their usual interest rate of course! I said I couldn't afford another loan!

 

Anyway, Clarity were MUCH more cooperative with me making payments I could afford, and with my former debt management company and with my current 'debt-elimination' co. It is one of the companies I'm paying £1 a month to, as they did have a fully executable agreement.

 

When you say "Bye Debt", was that your only one - if so you're luckier than most of us :) You don't have to answer that, of course.

Edited by Poor-Credit Borrower
couple of words added

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Hi candyflosspot (a lovely name :-) and as it's only your 4th post I'll say welcome to CAG!)

 

Yes, I found that my experience with Clarity was also hugely better than with PTP. When I missed the month's payment, with their inflated 29% per month compound interest, with PTP, the foreign-sounding chap tried to pressurize me into making a full payment or at least half one month and half the next. He threatened that things would be very much worse with a DCA, and that he was actually being reasonable :rolleyes:. Also his 'solution' if I played ball was that PTP would offer me another loan, at their usual interest rate of course! I said I couldn't afford another loan!

 

Anyway, Clarity were MUCH more cooperative with me making payments I could afford, and with my former debt management company and with my current 'debt-elimination' co. It is one of the companies I'm paying £1 a month to, as they did have a fully executable agreement.

 

When you say "Bye Debt", was that your only one - if so you're luckier than most of us :) You don't have to answer that, of course.

 

 

no sadly i do have other debts .. i meant it as BYE PTP debt !! I am still in cahoots with QQ.. trying to make arrangements is hard work tbh and think they should be paying me for the amount of effort i have put in trying to arrange a payment plan.

I have a payday loan with cash genie which i'll be paying off this month , and also £300 in money shop cheques (this was at £700 back in feb )... i have sold all my stuff & worked for cash in hand (as extra income from my main job) in order to earn some more money in order to get rid of the debts ) .. i feel i am finally making some headway with the payday loans as i had a good grand or so outstanding start of the year)

I also have mainstream debts as well but these are all under control and im not worrying too much about them !

 

The lady i spoke to clarity was lovely & actually quite understanding.. much better than the monkeys at PTP & especially with QQ !

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Just spoke to PTP asking to set up a payment plan. No such luck, and my "account manager" or as I like to call him EDIT, has said that my details will be forwarded onto Clarity, who I'm more than happy to deal with as they sound like a decent company who will offer payment plans.

 

When the guy told me that PTP will not be contacting me anymore, I said I want that in writing, either via post or e-mail

PTP - "I'm sorry, PTP is a strictly electronic company, and we cannot send that confirmation out to you"

Me - "Is e-mail not an electronic form of communication?"

PTP - "No sir it is not"

Me - (Biting my tongue now) "Are you actually being serious?! E-L-E-C-T-R-O-N-I-C mail! Clue's in the name!"

PTP - "You have my assurance that PTP will not be contacting you from now on, everything is being passed to a 3rd party collector"

Me - "Well I'll make sure they'll deal with me in writing then!"

PTP - "Well it is totally up to them, they may decide that this guy is impossible to deal with via telephone, and we'll just operate a door-to-door visit to reach him"

Me - "Ok. Nice to talk to big when your in Malta isn't it?".

Slam phone down :p

 

If I receive one phone call from work, people in my office know how nuts I am and they'll have to put harrassment charges on me when I'm through with them!

 

I have Wonga and QQ still outstanding, they however, seem like quite a lethargic lot when it comes to the phone calls.

Edited by 42man

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Oh PTP what a delightful bunch of people!!!!! Clarity have only dealt with us via email, not sure they are going to like the one I sent today though as I have instructed a DMC to act on my behalf as juggling all my unsecured creditors has got out of hand and I cant keep up anymore!

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Hi Mblessing20,

 

PTP are nothing more than a bunch of monkeys, wait for Clarity contact which took them about 6 weeks to get in touch with me but million % better to deal with than - from reading from here and my own personal conversations they will accept almost any offer of payment as long as you can make a payment plan and set up a direct debit.

Having said that they screwed up a bit with me as I gave them my card details and they were supposed to automatically take my first payment in May as the d/d could not be set up on time, anyway they didn't and have sent me a letter chasing payment but I have contacted them advising of my previous conversation and they have apologised and admitted fault saying my card details are on file but they did not set them to automatically take the first payment so now my direct debits go from June onward which is better for me. :)

 

On another note, has anyone had any headway with QQ (candyflosspot or anyone else)

I defaulted with them also in Feb and I am still getting the generic chaser emails as they must still be trying to take payment from my cancelled bank card even though they have not complied with my CCA request or formal complaint. :mad:

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Hi everyone, I'm parkieman. I'd just like to say a huge thank you for all of your posts! I have been with PTP on-and-off (but mostly on!) for FOUR years now, borrowing anything in the region of £100 - £440. I guesstimate that they have made ain excess of £3000 in interest from me during that time! Like many of you have already stated, it IS a downward spiral - the quick and no-hassle access to ready cash when you need it most is hypnotic and you quickly rely on it as an additional source of income rather than a one-off option to help you out, which is what they sell themselves as!

 

Whilst I accept full responsibility for making that application each time, if they really supported their statement of 'this is not intended to be a long-term financial solution', maybe they should intervene when they realise that customers are requesting reloans before their previous repayment has even cleared!

 

I've NEVER defaulted on a payment, often as a consequence not paying other bills which are in comparison more important (and also going days without eating, begging from friends and family!) - partly because I'm terrified of the consequences and partly because I've become so reliant on them as an additional source of income.

 

I've now fallen into financial difficulty due to a change in circumstances and having spent the last three months begging and borrowing from friends to pay living expense bills (although PTP have always rec'd their money), have realised the only (and most sensible option) is to fall into arrears with them as opposed to three or four other creditors.

 

I'm comforted to know that there are ways to prevent them collecting payment for the last loan, such as the direct debit guarantee, and also that, despite PTP apparant unsympathetic approach to some of you, they eventually refer to a debt collection agency that are reasonable. Like you all, I want to pay my debts and ask for some understanding during these difficult times. It is obvious that PTP do not consider the history of a customer or how much money they have made from them when dealing with defaults!

 

I will have to cancel my DD before collection mid-November to stay afloat and prevent my situation from getting out of control, but can anyone advise if it will help my situation any if I contact PTP before the collection date to tell them, or if it will make no difference at all?

 

Regards and best wishes to all

 

parkieman

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My advice with this would be to keep offering a repayment solution. ANd if you have their bank details then just pay that to them even if they have not formally accepted the plan yet.

 

My only concern with these companies now is whether once you pay it in full do they confirm it to you in writing? How can you be sure that they do not keep your details on file and then claim more money at a later stage?

 

I hate having defaulted on them in the first place - these companies are a nightmare to deal with.

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mBlessing20 - that is the way to deal with them, I had one Canadian guy from QQ ranting on for about 20 minutes how he hates 'people like me' borrowing money and then backing down on the deal.. as I had earlier paid them back I let him rant and then he said '"What do you have to say'... I said 'You have the wrong person, debt repaid earlier today... goodbye and hope the rest of your shift gives you grief.'

 

They like to keep it verbal because they know they won't be able to use the phone calls as court evidence as they will go against them, that is why everytime one calls you should email, even if it is to the collections email, that they called and what is said.

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Cooldude, that is why I recommend getting another bank account and paying them from the old one, that way they cannot go in and 'appropriate' your funds. Certain of these companies (Wonga in particular) have a history of doing this and nobody seems able to stop them.

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Yeah I agree with the bank account SillyGirl...

 

but I was thinking more along the lines of say once you have paid them off in full and the debt is cleared, how can one make sure they dnt leave it on your credit file as unpaid....or even worse...once it has been passed to a debt collector and you pay them how can we make sure the DCA is actually entitled to collect it....

 

for one of my debts i have been contacted by 3 different DCA's....and now I don't know who I should actually be paying?

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