Jump to content


  • Tweets

  • Posts

    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Advice needed regarding a sofa from Brighthouse


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5001 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi All,

 

I got a leather sofa from Brighthouse around September 2007, Thing is it is obviously very poorly made, It has lots of little rips but it has one very big rip which has made the sofa look truly awful.

 

I want this sofa fixed by Brighthouse, I don't want to take it back as we have paid a lot on it and plus we need it, It gets paid off next year, I removed the OSC and DLC on it a while ago as i have my home insurance but what can i do about this?

 

Brighthouse will no doubt refuse to do anything about it but i find it totally unacceptable that a leather sofa that is costing us well over £1,000 in total is falling apart like this after only just over a year and a half, I have taken pictures of the rips and everything so if you want to see them i can post them on here.

 

Where do i stand on this matter and what can i do? Any help is very much appreciated, thanks for reading.

Link to post
Share on other sites

Hi

You are right the sofas are very poorly made as they are only supported by chipwood what sofa is it you have? As you have removed OSC and the sofa is more than a year old they wont repair it free of charge my advice is put the OSC back on give it a few weeks then call them out to repair it, the only risk is they might want to come out and assess the condition (very unlikely tho) once you have claimed give it another few weeks then remove it they will fight you on it as you have claimed but the T&C's dont mention anything bout being unable to cancel if you have claimed.

Link to post
Share on other sites

Hi

You are right the sofas are very poorly made as they are only supported by chipwood what sofa is it you have? As you have removed OSC and the sofa is more than a year old they wont repair it free of charge my advice is put the OSC back on give it a few weeks then call them out to repair it, the only risk is they might want to come out and assess the condition (very unlikely tho) once you have claimed give it another few weeks then remove it they will fight you on it as you have claimed but the T&C's dont mention anything bout being unable to cancel if you have claimed.

 

Hi,

Thank you for your help and advice.

My sofa is the Brynory one, I think it's a con that i am paying well over £10 per week for a sofa which is falling to pieces and is not worth anywhere near the amount it is costing me, It should be falling apart within 18 months.

I don't want the hassle of putting OSC back on and then removing it though.

I'm not sure what to do about it but it's a total rip off.

Link to post
Share on other sites

Hi,

Thank you for your help and advice.

My sofa is the Brynory one, I think it's a con that i am paying well over £10 per week for a sofa which is falling to pieces and is not worth anywhere near the amount it is costing me, It should be falling apart within 18 months.

I don't want the hassle of putting OSC back on and then removing it though.

I'm not sure what to do about it but it's a total rip off.

 

Hi your right it shouldnt be in that condition and the Bryony was always a problem suite, my advice is try and bluff brighthouse ring for a service call and see if they pick up on the fact you have no osc (this is frequently over looked) if they notice ask them to come out for a quote and talk with the upholster while he is there he will more than likely tell you that this a manufacturing fault as the Bryony's are a problem suite. If it is a manufacturing fault you will then be covered by sales of goods act and you can pursue to get it repaired free of charge. But dont let the store staff come out to assess as they will say it is wear and tear

Link to post
Share on other sites

  • 3 weeks later...

My sister in law always goes into Brighthouse and pays our weekly payments for us because she pays for her account at the same time and she always pays it every saturday afternoon, I have been a customer with Brighthouse for over 11 years and have never missed a single payment ever.

 

They have phoned 2 saturdays recently asking why payment has not been made, this was around 12pm by the way, My sister in law doesn't go down to pay until around 1pm, I didn't appreciate being hassled because i have never missed a payment and my sister in law would have been on the way down to Brighthouse when they rang and they never used to ring here.

 

Also today i got a phone again firstly asking me if i would like to pay by card over the phone, Also they said payment had to be made by closing time today, Yet again this was around 12pm before my sister in law went and paid my account around 1pm.

 

I think that i have been treated badly recently by this company.

Link to post
Share on other sites

Although they are phoning you, they are not actually being so bad. Trust me, I have received some rather nasty calls from them in the past. If they call, hang up on them - they will soon get bored.

Link to post
Share on other sites

I have no idea why they are calling you - as you are a good customer, maybe you could just ask them to stop. It may be that they are having a lot of problems collecting payments at the moment so are calling all customers. As long as they are ok with you, then I wouldn't worry too much about them

Link to post
Share on other sites

hiya clemma how are u ive not been on for a while i heard on the radio tho good job is there any news on how this went

 

Hiya

 

No, no news really, but there are more things in the pipeline ;) One way or another, Brighthouse will be brought to task!!

Link to post
Share on other sites

They have done this to me even though i have told them that the payment will be made. I usually go in on a Wednesday now to make the payment so i am early although i have still received calls on Saturday at PM asking when i will pay. I tell them i paid a few days ago, they check the records and say OK before hanging up.

 

I went in to make my payment yesterday. The Saleswoman usually serves me and she said 'Are you paying everything but the laptop?' I said the laptop was paid off last week, she replied 'oh yes it has been paid off' then a salesman said that i will have to buy something else. I burst out laughing and told him April fools was months ago. I laughed all the way back to the car.

Edited by Blondmusic
terrible spelling from fast typing
:cool::cool: Blondmusic :cool::cool:
Link to post
Share on other sites

Hi there, not sure if you actually managed to get your sofa repaired but 'Brighthouse adviser' is right. i worked saturdays for a while and nobody ever really looks to see if you have the service cover before they book you one.

My biggest bit of advice is this, If you want to book a service call and have no cover, call mid day on a saturday. This is the busyest time of the week when the full time workers are all concentrating on sales. these guys are more likely to spot that you have no cover! they will pass your request on to someone who picks up the slack, like i used to! I very rarely checked and always got my custemor a service call. be cheeky, give it a go!

Link to post
Share on other sites

hello mate, I am an ex employee of the company and thought i could come onto the forums to try and ease peoples minds or give them advice regarding the way BrightHouse deals with customers.

 

In regards to people phoning you when you regularly pay ontime and have never missed a payment - The reason they do this is every Sat the Debt team are given a rather large list of people who have not paid up to the moment in time the list is printed. It is then the employees job to phone everyone on the list (which can litrally be hundreds) to take a payment commitment or a phone payment. It is nothing personel, they just phone who the system tells them to.

 

My advice to stop it would be this. If you know you pay ontime then you have two options, either ignor the phone call from the usually withheld number (they will just write 'no reply' next to your name and move on.) Or answer it and tell them that you always pay later on a saturday and dont aprieciate the phone calls, ask them to specificly write a note onto your account that says not to call regarding making a debit card payment. next time they open your account it will pop up and tell them before they phone you. remember to be fairly polite to them when you do this otherwise they wont be inclined to help you!

 

there are usually 2 debt collectors to a store and the mass of customers is split evenly between the two, they dont always remember names and faces as there are hudreds for them to handle this is why you must gt them t write a note. The staff turnover is also quite high so often someone with no previous experience will be asked to phone you and wont know the agreement you had with your other account advisor, this may also be a reason your recieving phone calls.

 

If you have any other questions i shall do my best. ;)

Link to post
Share on other sites

  • 1 year later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...