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    • Here is my claim:   Particulars of Claim I posted the Item at a collection point which I was provided the following tracking number: REDACTED The tracking did not update past the point it was collected from this shop, and I had flagged this up from the 6th. PackLink have offered compensation amounting to £25 which I have refused. They do agree that the parcel is indeed lost, but are not willing to payout the value of which the item sold for. PackLink have refunded me the cost of the label which amounted to £7.08 There is a packlink reference number for this case, which is: REDACTED In essence, PackLink admit they are at fault, but are not willing to compensate me for the full value of the item at its sold price. I will provide the defendant with separate detailed particulars within 14 days after service of the claim form.   Details of claim Amount claimed£1,490.00 Court fee£70.00 Total amount£1,560.00
    • Thanks for your reply, yes they got the items back undamaged.    The police got of to sign the recorded warning but the man in tesco didn't have me sign anything, he just took my name and address,  didn't ask any other questions or say anything about a "fine"   Was just a one off.  I had just lost and buried my 21 year old nephew.  So really wasn't in right frame of mind. Deffo wont be doing that again.  Nearly 30, with a clean record up till now so was a big shock for some stupid items that I had the money to actually pay for.     I'm currently in the processes of being refereed to a therapist. To try and help.    I'll make sure that I update this if I recieve any more letters from them and I'll make sure to keep them. 
    • As you are not out of pocket, I think I would do nothing about the breach of data protection regulations – but simply store it up so that if they come back at you, then you can raise the issue and challenge them. Did you get any information about inspections et cetera? You received a response to one SAR. What did that produce?
    • I'm assuming that the supermarket receive their goods back undamaged. Probably a mistake to shred the letter because you should keep a paper trail of everything – but yes you should ignore it but if anything else arrives then let us know and don't destroy it. Particularly because the police have already been involved, I don't think you have anything else to fear. Presumably they got you to sign something? Obviously you have made a bad judgement call by shoplifting from this supermarket or anywhere else. I don't know if it was a one-off but hopefully you have now had a bit of a shock and maybe it will make you think more carefully about this kind of thing. I think that you want to share this information with somebody – and maybe you should go and see your GP and tell them about it. Also, if you have any trustworthy members of your family then maybe you should let them know what you have done and unburdening yourself is going to be therapeutic – and also may be they will be able to talk to you in a way which will be helpful. Please keep us informed if you hear anything more from DWF
    • so... I am back again     quick recap: I rented a van using Hertz; the clutch burned out after only 6 miles; Hertz tried to get £850 from my c/c (thankfully I used a virtual one); a debt agency sent me a letter asking to pay £1000+ that ignored.   30 days ago I requested an SAR to Hertz and, so far, I have not received anything (no via post nor via email). As far as I know they are obliged to fulfill my request and I don't want to send them a reminder. Can i open a complaint to the ICO? do you advice me to to that or should I wait more time?   Thanks,   L.
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
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      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi All,

 

I got a leather sofa from Brighthouse around September 2007, Thing is it is obviously very poorly made, It has lots of little rips but it has one very big rip which has made the sofa look truly awful.

 

I want this sofa fixed by Brighthouse, I don't want to take it back as we have paid a lot on it and plus we need it, It gets paid off next year, I removed the OSC and DLC on it a while ago as i have my home insurance but what can i do about this?

 

Brighthouse will no doubt refuse to do anything about it but i find it totally unacceptable that a leather sofa that is costing us well over £1,000 in total is falling apart like this after only just over a year and a half, I have taken pictures of the rips and everything so if you want to see them i can post them on here.

 

Where do i stand on this matter and what can i do? Any help is very much appreciated, thanks for reading.

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Hi

You are right the sofas are very poorly made as they are only supported by chipwood what sofa is it you have? As you have removed OSC and the sofa is more than a year old they wont repair it free of charge my advice is put the OSC back on give it a few weeks then call them out to repair it, the only risk is they might want to come out and assess the condition (very unlikely tho) once you have claimed give it another few weeks then remove it they will fight you on it as you have claimed but the T&C's dont mention anything bout being unable to cancel if you have claimed.

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Hi

You are right the sofas are very poorly made as they are only supported by chipwood what sofa is it you have? As you have removed OSC and the sofa is more than a year old they wont repair it free of charge my advice is put the OSC back on give it a few weeks then call them out to repair it, the only risk is they might want to come out and assess the condition (very unlikely tho) once you have claimed give it another few weeks then remove it they will fight you on it as you have claimed but the T&C's dont mention anything bout being unable to cancel if you have claimed.

 

Hi,

Thank you for your help and advice.

My sofa is the Brynory one, I think it's a con that i am paying well over £10 per week for a sofa which is falling to pieces and is not worth anywhere near the amount it is costing me, It should be falling apart within 18 months.

I don't want the hassle of putting OSC back on and then removing it though.

I'm not sure what to do about it but it's a total rip off.

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Hi,

Thank you for your help and advice.

My sofa is the Brynory one, I think it's a con that i am paying well over £10 per week for a sofa which is falling to pieces and is not worth anywhere near the amount it is costing me, It should be falling apart within 18 months.

I don't want the hassle of putting OSC back on and then removing it though.

I'm not sure what to do about it but it's a total rip off.

 

Hi your right it shouldnt be in that condition and the Bryony was always a problem suite, my advice is try and bluff brighthouse ring for a service call and see if they pick up on the fact you have no osc (this is frequently over looked) if they notice ask them to come out for a quote and talk with the upholster while he is there he will more than likely tell you that this a manufacturing fault as the Bryony's are a problem suite. If it is a manufacturing fault you will then be covered by sales of goods act and you can pursue to get it repaired free of charge. But dont let the store staff come out to assess as they will say it is wear and tear

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  • 3 weeks later...

My sister in law always goes into Brighthouse and pays our weekly payments for us because she pays for her account at the same time and she always pays it every saturday afternoon, I have been a customer with Brighthouse for over 11 years and have never missed a single payment ever.

 

They have phoned 2 saturdays recently asking why payment has not been made, this was around 12pm by the way, My sister in law doesn't go down to pay until around 1pm, I didn't appreciate being hassled because i have never missed a payment and my sister in law would have been on the way down to Brighthouse when they rang and they never used to ring here.

 

Also today i got a phone again firstly asking me if i would like to pay by card over the phone, Also they said payment had to be made by closing time today, Yet again this was around 12pm before my sister in law went and paid my account around 1pm.

 

I think that i have been treated badly recently by this company.

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Although they are phoning you, they are not actually being so bad. Trust me, I have received some rather nasty calls from them in the past. If they call, hang up on them - they will soon get bored.

:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

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I have no idea why they are calling you - as you are a good customer, maybe you could just ask them to stop. It may be that they are having a lot of problems collecting payments at the moment so are calling all customers. As long as they are ok with you, then I wouldn't worry too much about them

:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

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hiya clemma how are u ive not been on for a while i heard on the radio tho good job is there any news on how this went

 

Hiya

 

No, no news really, but there are more things in the pipeline ;) One way or another, Brighthouse will be brought to task!!

:)I am not an expert, but I can give good advice about Brighthouse:)

 

Am learning more and more about DCA's too :)

 

I have no legal experience and all advice given is based on the knowledge I've gained from this site.

 

<------If you think I have been helpful, please feel free to tip my scales - remember to put your CAG name though!

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They have done this to me even though i have told them that the payment will be made. I usually go in on a Wednesday now to make the payment so i am early although i have still received calls on Saturday at PM asking when i will pay. I tell them i paid a few days ago, they check the records and say OK before hanging up.

 

I went in to make my payment yesterday. The Saleswoman usually serves me and she said 'Are you paying everything but the laptop?' I said the laptop was paid off last week, she replied 'oh yes it has been paid off' then a salesman said that i will have to buy something else. I burst out laughing and told him April fools was months ago. I laughed all the way back to the car.

Edited by Blondmusic
terrible spelling from fast typing
:cool::cool: Blondmusic :cool::cool:
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Hi there, not sure if you actually managed to get your sofa repaired but 'Brighthouse adviser' is right. i worked saturdays for a while and nobody ever really looks to see if you have the service cover before they book you one.

My biggest bit of advice is this, If you want to book a service call and have no cover, call mid day on a saturday. This is the busyest time of the week when the full time workers are all concentrating on sales. these guys are more likely to spot that you have no cover! they will pass your request on to someone who picks up the slack, like i used to! I very rarely checked and always got my custemor a service call. be cheeky, give it a go!

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hello mate, I am an ex employee of the company and thought i could come onto the forums to try and ease peoples minds or give them advice regarding the way BrightHouse deals with customers.

 

In regards to people phoning you when you regularly pay ontime and have never missed a payment - The reason they do this is every Sat the Debt team are given a rather large list of people who have not paid up to the moment in time the list is printed. It is then the employees job to phone everyone on the list (which can litrally be hundreds) to take a payment commitment or a phone payment. It is nothing personel, they just phone who the system tells them to.

 

My advice to stop it would be this. If you know you pay ontime then you have two options, either ignor the phone call from the usually withheld number (they will just write 'no reply' next to your name and move on.) Or answer it and tell them that you always pay later on a saturday and dont aprieciate the phone calls, ask them to specificly write a note onto your account that says not to call regarding making a debit card payment. next time they open your account it will pop up and tell them before they phone you. remember to be fairly polite to them when you do this otherwise they wont be inclined to help you!

 

there are usually 2 debt collectors to a store and the mass of customers is split evenly between the two, they dont always remember names and faces as there are hudreds for them to handle this is why you must gt them t write a note. The staff turnover is also quite high so often someone with no previous experience will be asked to phone you and wont know the agreement you had with your other account advisor, this may also be a reason your recieving phone calls.

 

If you have any other questions i shall do my best. ;)

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