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You keep using the phone and email or chat. stop using those and stick to royal mail letters with free proof of posting. Have you sent them an sar! Dx
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I have made a number of partial early settlements to moneybarn for an agreement I took out last year. They have repeatedly failed to apply the correct (and previously advised) amount of interest rebate. As a result my balance is completely wrong and despite raising a complaint and calling them so many times I am no closer to getting my balance corrected. To add insult to injury, despite paying over £6k in over payments and having never missed a payment they are showing my account as in arrears by an amount which was actually a partial early settlement! When I called last they were warning me of the consequences of being in arrears such as credit file markers and repossession but could not say when I missed a payment... Because I haven't!!! I'm an accountant and have prepared a full reconciliation of my account so I know what my balance should be if the interest rebates they've calculated are correct. I can't confirm if they are as no one I speak to can tell me how they are calculated. If I assume them to have been calculated correctly the balance is completely wrong. I originally wanted to make more partial settlements but I've been unable to do so as my balance is wrong and they can't calculate a rebate based on an incorrect balance. I have now just had enough and want to settle the balance in full but I can't get a settlement figure as my balance is wrong. All the while I'm paying interest when I have the money available to pay off the balance but I just need it to be correct. This has been going on since February. I raised a complaint in March which I referred to the ombudsman last week as moneybarn haven't replied. I'm promised call backs that never materialise and my emails and online messages aren't responded to. I just dont know what to do so can anyone offer any advice? I've been trying so hard to rebuild my credit rating and now I have a missed payment on my file. I am paying interest when I shouldn't have to and I have spent at least 10 hours on the phone trying to resolve this. What can I do???
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Oil and gas producers say they are already paying more tax and an extra levy would damage confidence.View the full article
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Mr Shkreli was convicted in 2017 of defrauding investors.View the full article
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