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Lloyds TSB - Final Letter


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Have gone through all the rigamorole with Lloyds TSB, ie SARs, denials, etc., and LBA :-


Mrs S Hannah

Senior Officer

Lloyds TSB Credit Operations

Customer Service Recovery

City Park, Three City Park

The Droveway



24th April, 2009


Dear Mrs Hannah,

Account Number

Your Ref

I am very disappointed that you have failed to respond to my letter of the 18th March, 2009, a copy of which I have enclosed.

I would draw your attention to the terms of the contract which you agreed to at the time that I opened my account. It is an implied term of that contract that you would conduct yourselves lawfully and in a manner which complies with UK law.

I am frankly shocked that you have operated my account in this way as I had always reposed confidence in your integrity and expertise as my fiduciary.I

calculate that you have taken £1165 in charges, I request that I be re-imbursed that amount plus £336.53 in interest, together with the £10 Subject Access Request fee, making a total of £1511.53. I am enclosing a copy of the schedule of the charges which I am claiming. I have already sent you a copy of this in my original letter in April 2007.

Additionally you have entered a default notice against my credit record. This default occurred merely in respect of unlawful charges levied by you or was the result of impecuniosity caused directly by the taking by you of penalty charges which you had applied unlawfully to my account.

In addition to full payment of the sum mentioned above I require that you remove the default entry from the register. Please note that mere correction or amendment to the entry will not be acceptable.

I require repayment in full of this money and removal of the default notice. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest plus a claim under ss.7 and 13 of the Data Protection Act 1998 plus my costs and without further notice.

Furthermore, I shall submit a complaint to the OFT.

Yours sincerely,

I then received this letter below:-

LloydsTSB personal account pictures by mightyacorn2008 - Photobucket


My question is do I ignore the letter, just carry on and commence Court action? or does the letter have any credance do I have to carry on paying?


Any advice please?



Edited by Mightyacorn
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Can LTSB read and write ?


A reduction of payments has been deemed as an increase !!!!


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