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Damage to car whilst entering car park


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Hi,

 

I was wondering if anyone could possibly help me, here is my situation:

 

I was attempting to park in an NCP car park. I pulled up to the ticket machine in the car, pressed for a ticket, received the ticket, the barrier raised and I drove forward to enter the car park. As I was doing so, the car park barrier came down and as a result damaged the car. :-x

I got out of the car and then the security guard came out and lifted the barrier manually and asked me to park. He asked myself to fill out a form detailing the accident and hand it back to him. In the meantime, I spoke to a passer by who said the same thing had happened to him a while before but he had his expenses reimbursed by the car park for damages (although this took a long time).

 

So as to speed up the process, I was recommended to contact my car insurers (comprehensive, no claims protected) to get the damage repaired quickly and they would then reclaim the expenses back.

I have since been contacted by them saying they cannot reclaim the expenses because there is no third party insurance to claim from (i.e it wasn't another car).

 

Please could someone help with what else I can try, I have a £250 excess that I do not wish to pay for because it was entirely the car parks fault. I also do not know if this will effect me when I come to renewing my insurance policy. I find it strange that another person can reclaim their expenses but my insurance company are seemingly unable to.

 

Any help would be greatly appreciated,

 

Thanks in advance,

 

Colin

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Hi Colinged....welcome to the CAG forums, i'll move this to the Parking forum, where hopefully you should get some more comment/advice/help....

PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

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Direct your claim to NCP, they will deal with it under their Public Liability Insurance.

 

It matters NOT that there was not another vehicle involved for you to make a claim against the responsible party

 

Mossy

 

(Would suggest this thread gets moved to Insurance forum, as it's NOT a parking problem)

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Mossy,

 

Thank you ver much for your advice. I will go ahead with this route.

 

Thank you,

 

Colin

 

Direct your claim to NCP, they will deal with it under their Public Liability Insurance.

 

It matters NOT that there was not another vehicle involved for you to make a claim against the responsible party

 

Mossy

 

(Would suggest this thread gets moved to Insurance forum, as it's NOT a parking problem)

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So as to speed up the process, I was recommended to contact my car insurers (comprehensive, no claims protected) to get the damage repaired quickly and they would then reclaim the expenses back.

I have since been contacted by them saying they cannot reclaim the expenses because there is no third party insurance to claim from (i.e it wasn't another car).

 

 

Of course there is third party insurance to claim from - NCP (or the landowner) will have Public Liability.

 

If that fails, your insurer (or you) should claim directly from NCP - it was their barrier which caused the damage and whether or not that's covered by their insurance is their problem.

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Of course there is third party insurance to claim from - NCP (or the landowner) will have Public Liability.

 

If that fails, your insurer (or you) should claim directly from NCP - it was their barrier which caused the damage and whether or not that's covered by their insurance is their problem.

 

patdavies,

 

thank you very much for your input in this also - was feeling like it was one I'd have to chalk up as bad luck! I have no knowledge of insurance / legal issues so I'm very grateful.

 

Thanks,

 

Colin

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