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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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hi, i am hopin some one mill be able to give me some advice,as my partner could not afford to pay her council tax ,she went to the c.a.b and done a means form ,the result of this was she had a payment card sent to her from the council to pay 50 pound a month unfortunatly she never made a payment but has managed to save some money to come off the dept...this have now progressed since and have found out today that letters apparently have been sent by the courts for her(only found out by baillifs)to pay the money.....the bailif left a letter sayin that if she could not pay the bill in full then if she payed a initial payment of 100 then she could still pay by instalments.......i phoned this baillif who works for rossendales and he said some forms need to be filled in and sent off.....now sorry this is turnnin into a bit of a book but is it still to late to start makin payments direct to the council now that she can afford to and what can be done in regards to the baillifs....they have not been in the property at all......any help on this matter would take a grate wieght off her mind as she does suffer with bypola(think thats how you spell it )if some one could help as the bailif is due back very soon ....thanks...

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Don't worry about the bailiffs and just keep paying the council, if they haven't visited they cannot charge. Just tell your friend to never talk to bailiffs and don't let them in.

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she has not made any payments to the council yet she was going to pay some on friday on the payment card,if i open the door can they walk in without bein invited in....sorry for my ignorance but kinda need step by step advice on this matter....thanks for any info on this

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do not let them in

speak to them through an open upstairs window

tell them that you will not be allowing them to speak to her as she is bipolar and will come under the national standards of enforcement as a vunrable person then ask them to leave

Edited by hallowitch
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send a letter to the council telling them that she is bipolar and comes under the national standards of enforcement as a venerable person

explain to them that because of this a payment card is no use as she will in all probability not be able to manage her account this way

and ask them to take the account back from the bailiffs and set up a standing order to pay an amount that she can afford

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thanks for the info....just one other thing if the door is opened to see who is there or if speaking already to someone at the door are they allowed to walk in......would just like to thank everyone for there help as i am sure this will stop her worring

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bailiffs are masters at getting into peoples property by peacefully entry so if you open the door to them they may manage to gain entry

if the door is open the cannot put there foot in the door to stop you closing it and they cannot barge past you

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there are template letters on here to send to council and bailiffs sorry I'm no good at doing a link to them but someone who can will be along to help you with this

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your welcome

but you must get the council to take this back from the bailiff because the bailiff could turn up anytime I'm not trying to frighten you but

with your partners illness this is not a good situation for her if she was at home alone when they come

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1. keep all doors and windows locked shut when out at all times.

2. do not open the door to anyone you do not know , speak through the window or letter box.

3. do not argue or listen to any threats of the police are here, locksmiths or removel men, this is a civil matter the police cannot get involved unless there is an incident.

4. they cannot levy any item that does not belong to you, only items that belong to the person named on the council tax bill.

5. if they remove anything you tell them is not yours, i.e. partners car, then it is unlawful and they can be done for theft.

6 do not pay 1 single penny to the bailiff, they will have to send it back to the council and you can then make a new arrangement to pay the council back. I have done this and it has worked , i got this advice off a barrister who deals with council taxes and bailiffs, good luck.

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