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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Disciplined for being off with disability illness

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Hi, I desperately need advice. I have RA/Osteo and am classed as disabled, the Occupational Health are involved and after years of trying to get a change of job to help my attendance and illness, I have been on a different dept for 6 months. My previous job involved lifting, etc and wjhn next steps were applied they were not followed by my then manager, I therefore recieved verbal and written warningd regarding my absence, even if it was due to my arthritis. I have had my sickness 'allowance' raised from 3% to 8%, but non disability abscence is classed in the same %, even my son being in hospital was not mitigating!! Each time I was signed off by the doctor I never ever stayed off the time he gave me, stupid I know, but I was trying to support my attendance. Last time I was off I couldnt walk at all due to the RA in my feet, I sent a sick note in and 2/3 weeks later had a visit from HR & the boss............just turned up at my door! I felt I had to go back to work to keep my job, I then had to go home from work early last week due to my hands and fingers and have now had a written warning. I did ask how they could say I never supported my attendance, I wear hand braces, take my meds, etc etc go back in early, and I still get a written, I was told this is not allowed under the DDA and I did find a statement on the Equal Rights website that says ' It is unlawful for your employer to take disciplinary action against you for poor performance or behaviour if your disability is in any way relevant'! I am so confused as to where I stand on this , the stress caused causes falre ups, and I am on prozac for depression, its a never ending circle..............PLEASE HELP!! Thanks x

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Hi Jets


Under the disability discrimination act, you are entitled to help from your employer in order to carry on working.


I see from your comments that you've had your job changed but you mention that steps were not followed through by your line manager? Were these steps discussed with HR and were these steps agreed by your line manager?


In respect of your son being in hospital, I do hope that he is better, however some companies would given compassionate leave in respect of this but it does depend upon the seriousness of the illness. I know being in hospital is very concerning but again the company will need to know what the issues were and if they could help in any way. Did you contact HR about this, did you contact your manager about this?


You mention that your boss and HR dropped at your door without making an appointment to see you. This is very naughty and should not have happened. They should have made an appointment at your convenience to discuss with you what they can do to help. You haven't mentioned what they said in the meeting with you - was it a productive meeting - did they offer to help you in any way?


As you mention that you are under considerable stress, have you put in a grievance against your manager in light of the steps that were supposed to be taken haven't?


Are you in a union? They can help also.


If not, go to the CAB - they will also help or ring them and they will come to you if possible.


Let me know how you get on



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