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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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pre-claim advice needed

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We laid a new floor in the kitchen, laminate (and not cheap), early last year. We noticed that some of the seams had lifted and the top surface had bubbled slightly about 2 months ago, nothing significant and we blamed it on the heat from the oven as that's where it started but has slowly spread.


In the last few weeks there have been very small puddles of water, just droplets, which we have either blamed on a member of the household spilling something or one of the cats who love nothing more than to play with the tap in the kitchen. At the same time there was a spread in the damage to the floor which now is almost half of it and it is a large kitchen.


We had looked at any leaks, checked the fridge, washer, sink, drier, dishwasher, radiator, all pipes and drew a blank. Yesterday it got worse and there is water coming up between the boards when they are trodden on.


Do we take the boards up and investigate ourselves or just get in touch with the insurance company? It can't have done the floorboards below much good if water has been trapped for this length of time and is getting worse.

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Inform the insurers immediately and don't do anything without informing them at each step of the way first.

In principle wait to be told by them what to do.

Who installed the flooring?

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It was DIY and I can't see that anything was wrong in the installation. It's possible that there has been a leak from the washing machine at the back at some point or from the connections but I've had the washer out and can't find a leak or a sign that there has been one. I thought it could have been moisture trapped from humidity but there is far too much water for that and it seems like fresh water without any smell or detergent. Today alone there must have been about a ltr of water that has been mopped up. Obviously worried as we don't have the money spare for a major repair plus water and electricity don't mix very well.


No screws or nails have been used so the pipes below the floor haven't been disturbed. Skirting boards seem fine but some wallpaper has started to lift above it so the damp could be travelling up. There is no sign of water coming down the walls, unless it is the cavity, as there is a bathroom directly above.


I've only ever put a claim in once for insurance for what I thought was movement in the house with cracks appearing but got fobbed off that is was due to a twisted beam which was now stable and had been for a long time. Strange that the cracks are getting bigger and the gable wall is leaning further out! The walls weren't tied in properly and what ties there were have corroded, coupled with the fact it's a mining area.....

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