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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Apcoa civil parking notice, solicitors letter, worried now.

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Hi all,


Some time ago a civil parking notice was placed on a car that I own in a local railway station. The ticket was issued by a company called Apcoa.


After posting here and readin some info, I ignored the ticket as I thought that is what I had read.

They then sent me a letter to say the fine had increased and to pay blah blah.

Again, I filed this and ignored it.


I have now receievd a solicitors letter from Graham White threatening action.


Am getting a tad worried now, do I still just file and ignore or should I send one of the letters in the templates above, if so, which one and to whom?


I have seen on other forums that these solicitors actually start ringing your home address. If this happens I will just politely say it is harrassment and put the phone down.


Please put my mind at rest!

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Graham White. Just google the name or do a search on here. relax, it is a sign that you are nearly at the end of the process. A real railway bylaw ticket goes to magistrate's court not by this route. Claiming statutory authority when you have none is (at least) fraud.

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Hello Mr Jotto,


I am exactly at the same stage as you. I have received my two letters from Roxburghe and today my first letter from Graham White. I shall be ignoring this letter as I believe I can expect a second shortly.

However, I would appreciate the forum's views on the idea of carrying out my warning that I included in my last letter to Roxburghe, which was -

'Please be aware I shall deem any further correspondence to be harassment. I will report not only you and your company, but also your client APCOA Parking Services (UK) Ltd to Trading Standards Institute, The Office of Fair Trading, CSA, BPA, CCUA and if necessary the Police, should you contact me again'

(I do actually suffer from hypertension and angina and would site that this pressure is having a detrimental effect on my health)


OK people, I know that I should have ignored the original letters but as I have said before I unfortunately have too much time on my hands, I love to waste the PPC's time and I feel that bullies should be stood up to. Also If they are taking time to write to me, they may be ignoring another case.

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Many thanks for the prompt relies! Am happily ignoring first letter and await the 2nd!


Lamma, lots of great info in there, Thankyou.


Johidd, Im a n00b to all this so perhaps one of the others will be able to advise what you should do next. Im guessing if you didnt send payment with the letters, they, like the ones they have sent to you/us, will be ignored by the company involved. Why give them the satisfation in thinking they have you riled?


Many thanks, once again!

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Mr Jotto,

I am now working on letters (re:- Harassment) to send to the various governing bodies and wondered whether you had a record of the date when you actually received your first letter from Roxburghe and the date on that first letter from Roxburghe?

I received my first letter on 26-04-09 and the letter was dated 16-04-09. NB NINE days to travel!!!

You will note in the letter they are asking for payment within 'SEVEN DAYS FROM THE DATE OF THIS LETTER OTHERWISE....'

I feel they are deliberately delaying the posting of these letters in order to intimidate.

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