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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Useful things I worked on re NatWest and 6 years data


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I was interested in finding out what NatWest had on me

I thought I would ask them for a Subject Access Request.

 

I used the suggested wording from the ICO and used their register of data controllers to get the address from.

I never sent a thing recorded delivery but normal snail mail.

 

My first response was, do you want statements?

And can you specify the account number involved?

I politely wrote back saying, "I would like a full Subject Access Request".

 

A week later I received recorded delivery a load of stuff and 6 years statements(didn't need them anyway).

 

However, being a former member of NatWest,

I knew they were not complying so I asked them for the stuff from the NatWest Archive, which I duly received today.

 

Curiously there was a line in the letter that stated

"Our standard procedure for providing personal data allows for six years data to be provided."

 

I was intrigued so asked the ICO for a view and they said that it would depend on the data retention policy which could be determined by other legal statutes and regulations. So I asked the question to NatWest, what is your data retention policy?

 

A few emails later and I got this response:

 

"if I make a SAR request would I expect to receive ALL data on my account or would it be restricted to 6 years worth of data? It would be restricted to six years

 

To follow up on termination of accounts, and the issue of SAR would that be expected to be produced on a Full Subject Access Request? Again six years back from the day you request the information"

 

Those of you that know me,

will realise that I wasn't happy with the response

I asked for a view from the ICO and there response verbally to me was about "disproportionate effort" within the Data Protection Act 1998.

 

More to come on this but if the bank have not sent data to you from October 2002 go backwards to 1991/92 then send them a polite request for the Notes on the archive. If you want me to explain more on the Archive notes, I can :D

Edited by dx100uk
formatting

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Yes please. A full explanation of the system and archive notes would be very useful for all of us.

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By the way, "disproportionate effort" does not refer to the effort required in searching for the data and laying hands on it.

"Disproportinate effort" refers to difficulty in presenting it in some intelligible form.

 

So for instance, if your personal data included your genetic map. having it rendered into some alphabetic form might involve disproportionate effort.

If you wanted transcriptions of phone calls then the renderig of recordings into transcripts mght involve disproportionate effort.

There might be some instances where your dislosure might have to be made by, say, a visit to the data controller's premises because anything else might involve disproportionate effort.

 

However, the overriding principle is that the data MUST be disclosed - regardless of the effort involved.

It is only the manner of its disclosure which is subject to a test of proportionality.

 

 

The IC is avoiding the issue and is incorrect (and it won't have been the first time either)

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NatWest Archive is the previous computer system that was used prior to integration with RBS Group system. What that meant what that for every loan you took out, every item returned was recorded on the NatWest Archive. That means that providing the bank do not look at the DPA 1998 and "disproportionate effort" that everyone is entitile to those notes. I know I have suggested it previously with regards to finding accounts when they are closed but it has other useful bits.

I think BF you were helping Sneax, this will help him get his details going back to 1995, if I remember rightly on his thread.

 

EDIT: that is from October 2002 back to 1991/92

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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ICO mentioned emails for example, if you SAR an organisation for emails and there say 1000 emails to find that it could be classed in that manner.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Please see this thread and the link to information Commissioner guidance on the satisfying of SARs

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/199553-data-protection-sar-guidance.html#post2168775

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