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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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can you believe it ????

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ok really confused this morning,ill start from the beginning


On 28th April I cancelled two standing orders that were due to leave my account the next day and one leaving a couple of days later, this was not done, they both left leaving me overdrawn and being charged £22 for each one for the pleasure.


I made a complaint about this and they were going to listen to calls and resolve the issue , great. Meanwhile the standing orders each for £100 were not able to be recalled anymore (new one) I had to speak to the banks that received them, one i knew the person so that was fine i got my money back the other £100 has gone to a account and been swalled up by there un authorised over draft and cannot be sent back ??


So I heard from barclays, they called me, to say that it was their fault and hey will not charge for my account being over drawn, when i asked about the £100 i have lost for their mistake they said they would look into it.


I have chased them and today when i called the service advisor ?? read parts of a letter that has been sent out saying " We have listened to calls and as advised these standing orders cannot be recalled anymore, as a good will gesture we wil not charge for your account being in it un authorised over draft ????" oh and feel free to ake this to the OFT



WHAT so they wont charge me for there mistakes be wont give me back my money they lost !!! I am so gutted



please help some one

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Their mistake, up to them to refund you, not for you to chase up the other bank or payee. Pursue them for the missing £100. You gave instructions, they disregarded them, why should you have the hassle or lose out?

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They need to send a letter to the recipient bank stating that they have sent one payment in error and that they need the payment sent back to them. Unfortunately, unlike a Direct Debit, they cannot refund immediately the amount.


FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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