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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A real mess!!

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A client of mine was repossessed in February of this year. She had, since originally purchasing the property itself, bought two parcels of land which now form part of the whole plot. She purchased them for cash, and ran a small business from them growing plants and selling them at farmers markets. The mortgage company did not have, and furthermore have never had any restriction or charge on these pieces of land, and mortgage proceeds were not used to effect the purchase.


On the day repossession took place, the bailiff, having in his hand copies of land registry documents, pointed out the areas of land which were no business of the agents. It was hardly necessary as the areas were fenced off.


Since then, the property has gone onto the market, and the land belonging to her has been cleared of thousands of pounds worth of property, and the fences have been torn down. Viewings are taking place, and potential buyers are being walked around land which they have no right to even walk on.


DB Mortgages, the clowns involved, have offered the client £8000 for her land, and are pressuring her.


She surely has a claim against the agents for clearing property from land they shouldnt be on, but because her business has been lost, cannot afford legal fees


Any ideas?



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o.m.g your friend is in a pickle.


Firstly i'd find out who cleared the land(probably wasn't the estate agent),report them to the police for criminal damage.if no one will give the companys name just report the MC.

also ask the police to go with your friend to the estate agents with copies of land registry.tell the estate agent they have 24hrs to take the land details of the off the property details(if not she will report them to the police for attempted fraud and also to the body that governs estate agents)also if they take anyone onto the land she report them for trespass.


Oh and while she's with the police report the mortgage company for intimidation.


Good Luck

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To be honest - she needs a solicitor for this.

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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