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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Breach of DPA


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Hi,

 

I need some advise on how far i can go with this.

 

Yesterday someone in my work sent out an email to all employee of my region some of every employees details. The details included employee numbers, Full names, DOB, where they worked and what salary we are all on.

 

I contacted my HR department and questioned about it, but she just wanted to fob me off to someone else, and when even asked about the companies duty of care to protect me and my personal information, she just sniggered down the phone.

 

If someone could please let me know what the best way to deal with this is, and what i should expect, i'd be grateful

 

Thanks

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Welcome to the site.

Much depends on the reasons for this action and whether it was needed to be done in the normal course of business activity.

In a large organisation someone will be tasked with data processing -this is usually known as the data protection officer or compliance manager.

Their registration from the ICO will give specific categories for processing together with identifiable categories such as staff within the organisation,customers etc.

This is the person or persons who are ultimately responsible for data sharing and processing,and it is this person that you need to take this up with.

There should also be a privacy policy within your group or certainly some definitions as to how personal data is shared and processed.

You have a right to see this.

Do you know what was the purpose of the email and where it originated from ?

I think to advise more we would need to have some answers to the above.

see if you can find out a little more.

 

In the meantime-heres a little reading for you.;

 

http://www.ico.gov.uk/upload/documents/library/data_protection/practical_application/coi_html/english/employment_practices_code/about_the_code.html

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Firstly, thanks for your reply

 

The person the email came from was in error, she was sending it to someone, but then selected the whole region to send it too by mistake, she then tried to recall the email, but for some reason that feature doesn't work on our email system.

 

The email was sent by a retail administrator, but as for what the purpose of the email was for, i am uncertain, as one one of the people addressed on the email would have relevance to some of the content, but about 2/3 of it was meant for 2 other regions.

 

I have sent an email off to my regional manager this morning to request what you have said i your reply, so hopefully i will have something more for you later

 

 

Thanks again

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In a large organisation someone will be tasked with data processing -this is usually known as the data protection officer or compliance manager.

 

The post is Data Controller - as specified in the Act

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Thank you-I am sure their HO will know how it is termed.

 

Newwave if it was sent in error then its a BIG mistake and you are right to be concerned.

You can usually get the company privacy policy from at the end of the email it more than likely says priviledged.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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