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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Purchased car and have problems

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Hi, I purchased a Trade Car from a local garage today only cost £400 for a Corsa 1995 N Reg


got the car home and noticed there is a fuel leak, also there appears to be a leak from a pipe going to the back well


The garage said the car is sold as seen with no warranty


where do i stand with this? not even had the car 8 hours before i noticed the problems

Edited by UK26
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No such thing as a 'trade car' or 'sold as seen' if you are a consumer.


IMO, if the vehicle is leaking fuel, it is unroadworthy and the dealer is liable (as it is illegal for a trader to sell an unroadworthy vehicle)


You need to determine what the other leak is before any opinion can be formed as to its importance.


You do need to remember though that a vehicle of this age at this price is likely to have faults due to age and wear & tear. I suggest taking it for an MoT test to see if it is roadworthy or not.

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been back to garage today, refused to sort the fuel problem out


anyway, took the car to Vauxuall and they replaced the fule pipe which was the caulse of the leak, with there time it cost me £40


now had to call the AA out yet again - OIL leak, need a new Oil SUMP


Also there is a burning smell from the engine


going to send the Garage a Car Rejection Letter



does anyone have a templete for a rejection letter

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My Letter


Dear Sir



I purchased a Vauxhall Corsa – Registration ****** from you on 12th May 2009 at 15:18pm.




Since I have driven this vehicle, I have discovered some serious faults with the car. The first was a fuel leak.




The AA attended on 13th May 2009 at 10:15am of which identified the fault to be a pipe. You advised, I had to purchase the pipe at my own costs. And that you would fit the pipe on Saturday 16th May 2009. However I have been to Vauxhall Marshals at Peterborough and purchased the pipe required. The cost of this pipe was £22.94 Vauxhall agreed to fit the pipe at cost of £16.00




I have since called the AA out yet again on 13th May 2009 at 20:43pm following a further leak from the engine area. The AA technician identified the fault to be the Oil Sump rotted throughout and a new oil sump is required.




There is also a burning smell coming from the engine area and a noise from the back which the AA technician advised this could be a suspension issue.




I have been advised Not to drive the car as doing so will caules the problem to get worse.




Therefore, considering the vehicle was only purchased on 12th May 2009 and within 24 hours, more then 1 serious problem has been identified. I now require a full refund within 7 days.





Notice of Vehicle Rejection





working on this now

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You should mention sale of goods act; unroad worthy/dangerous; may have to take him to court though and/or get trading standards involved.

If seriously bad they should prosecute but wont help you though.

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Now been given a full refund so all is ok


however, i have paid for repairs, which he refused to refund me, so i said i will send him a 14 day letter formally asking for the money, or court action will be taken, he was not too happey when i said that.

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