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    • stuff and all they can do .......they are TOTALLY powerless   and you are well used to dealing with REAL bailiffs anyway looking at your history   
    • ok Finally got home!   I'll try and keep it short however we finally got to an agreeable place   Walked over to sales as there was no more servicing could do especially as the aftersales manager quite simply said they will not be footing the bill. Spoke to the salesman, updated him and he was lost for words and had to ask me where things were left -  Requested senior management to come down - both head of business and general sales manager are off for half term.  That left the buying manager - ironically the same who purchased the car in for the dealership.  He was called downstairs but in the time that he did, he must have called the aftersales manager.   Once down, everything suddenly changed -  I was told they are now 'reaching a compromise' (I assume between the two departments) and it will be put right.  The part is being ordered, is on backorder for 2-3 weeks and once in, they will fit it. This of course means I am potentially out of my 30 day exchange/1000 mile exchange however appreciate I can drag it out if it came to rejecting it.    I got the aftersales manager to put in writing the part IS being ordered and if the part does not for whatever reason fix it, I CAN exercise the exchange regardless of how many days/miles I am out. --This was CCd to the sales manager, the service advisor and the buying manager stating he is accepting/making the decision in the absence of the two other managers.   So all in one- another wasted 5 hours there + the drive up/down but we are hopefully now at a point the final issue will be either permanently fixed or it will be the deciding factor of returning the car.  The part-ex has also gone so it's not like we could even just change back for now.   The part is scheduled to arrive pretty much the week of our due date which really messes this up in terms of transport/planning however we'll cross that bridge then - for now, I need to destress the other half who really did not need this especially with what is essentially for her the baby car    Could I ask - IF it does not fix it and we decide against the exchange - can we still reject?  If we can, what happens to the part-ex thats now gone/auctioned off?   I too believe 99% it will fix it but just curious.     Also just for anyone else taking an interest, the MMI unit that is faulty is not just the navigation but everything Audi - phone, radio, cd, sd card, service indicators, settings for the various components - its all part of the MMI brain.  And so the reason this is important that it is resolved is usually with this unit, if one part fails, it's likely the entire unit will fail.      
    • They don't have to care.  This is Britain - the biggest reaction will be some mild tutting.  The main goal now must be to keep the fear factor high whilst ensuring the pockets of the few continue to be lined.   
    • Cat 6 Marker then. Thats one of the worse you can get.  As @Andyorchsaid... You might need to go to the FOS etc to get this done. We had someone else who went all the way with Tesco and lost. Cat 6 Markers are very difficult to get removed.
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      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
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Hello,

 

i'm looking for some help with reclaiming PPI and i've had a look around this site but i can't find anything that is similar to my situation.

 

I have had 4 loans (since 2002), with a particular financial organisation each time paying one off one loan with another, and as such i only have one loan at the moment.

 

Because of the media coverage regarding mis-selling of PPI i looked at my agreement and discovered i had had PPI added to my loan which i did not know about and certainly did not need. I wrote and asked them to cancel it and refund the monies already paid. They refused to do so at first and sent me a copy of my agreement which had a tick in the box beside the i want to purchase PPI statement. However, my copy of the agreement did not have this tick so they reconsidered and refunded all the money paid to date, and removed this from my current loan.

 

Now after looking at my previous agreements it seems that PPI has been added to each and every one of the loans i have had yet i knew nothing about this. No questions were asked no mention of this being optional or any alternatives offered. I wrote to the financial organisation and asked for all the PPI payments made for all these previous loans to be refunded and they are insisting that these were not mis-sold.

 

I realise that i need to write to them again and from what i can see here i think i should be sending a SAR to them however, i'm not sure which to send and how i make sure i get all the info they have regarding the PPI they added to my loan agreements and what more information will i get from them that will help me get my PPI payments back.

 

sorry for rambling :oops:

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hello backincharge,

 

Hello,

 

i'm looking for some help with reclaiming PPI and i've had a look around this site but i can't find anything that is similar to my situation.

 

I have had 4 loans (since 2002), with a particular financial organisation each time paying one off one loan with another, and as such i only have one loan at the moment. My situation is similar but all my refinancing loans were with the same bank. My own case is in my own thread which is linked in my signature at the bottom of my posts.

 

Because of the media coverage regarding mis-selling of PPI i looked at my agreement and discovered i had had PPI added to my loan which i did not know about and certainly did not need. I wrote and asked them to cancel it and refund the monies already paid. They refused to do so at first and sent me a copy of my agreement which had a tick in the box beside the i want to purchase PPI statement. However, my copy of the agreement did not have this tick so they reconsidered and refunded all the money paid to date, and removed this from my current loan.

 

Now after looking at my previous agreements it seems that PPI has been added to each and every one of the loans i have had yet i knew nothing about this. (do you still have the original copies of your agreements?) No questions were asked no mention of this being optional or any alternatives offered. I wrote to the financial organisation and asked for all the PPI payments made for all these previous loans to be refunded and they are insisting that these were not mis-sold.

 

I realise that i need to write to them again and from what i can see here i think i should be sending a Subject Access Request to them however, i'm not sure which to send and how i make sure i get all the info they have regarding the PPI they added to my loan agreements and what more information will i get from them that will help me get my PPI payments back.

 

sorry for rambling :oops:

 

Can you provide details for each bank ie name of bank, date the loan started the more information available the better. Be careful however not to post private details such as names, addresses, signatures, sort codes, account numbers, phone numbers.

 

You are correct with the Subject Access Request this is always the starting point. It helps you to get all the information before you start action.

 

There is a template SAR here..

 

Data Protection Act 1998 - Subject Access Request

 

You can be specific with what data you request although the SAR is really asking for everything. The Statutory fee is £10.00 Postal Order is fine but keep the details of the number for future reference. Send all correspondence by at least recorded to be signed for so you can track delievery through Royal Mail.

 

The things you should get from a SAR are:

 

True copies of your Consumer Credit Agreements (CCA) with the terms and conditions that were applicable to the agreement at the time the loan started.

 

Copies of all you statements.

 

Copies of all correspondence with regart to the loan, letter, fax, transcripts of phone calls or transcripts of phone calls, or other notes taken by them during the calls.

 

Also be specific in your request for full disclosure on any PPI added to the loans this should be identifiable on the CCA.

 

Specifically request the needs and wants/Customer duty of care questionnaite which should have been completed at the point of stale. This questionnaire should be filled out by the bank advisor to ensure all the relevant questions have been asked to ensure the product is fit for purpose and suitable to your needs. See this as an example.....

 

When you send your Subject Access Request you should ask for evidence of the questions asked at the point of sale.

Please see this link for an example:.....http://wwwa.mbna.co.uk/insurance/files/CP0608_INSU_MB_LP_S.pdf

 

The data requested should be data in any format that their organisation uses for filing, electronic, paper, microfiche, CD, Floppy, Magnetic tape.

 

Please have a read through the following links for further information.

 

PPI - Some Notes for Claimants..

 

For claims before 2005 and the FSA ruling from which campaign

How to tell if you’ve been mis-sold PPI

 

Quick check: were you mis-sold? - How to tell if you’ve been mis-sold PPI

 

Another useful site to help you reclaim missold PPI UPDATED 16 JUN 08

Reclaim your PPI premiums - payment protection insurance | This is Money

 

This is a little snippet from the above link....

 

Can I reclaim on any PPI policy?

Your claim for compensation is dependent on when you took the insurance. PPI sales only came under the jurisdiction of the FSA on 14 January 2005. Any sales made before then are not covered by the latest rules.

However, it may still be worth complaining to your lender if you feel you have been mis-sold. If you bought before January 2005 it is likely that they will have been covered by a previous regime of rules. This means that the Financial Ombudsman Service will be able to consider these complaints. If you took PPI after January 2005, your claim is subject to the latest rules.

All of the above and more in this sticky at the top of the forum.

 

links

 

It's a lot of reading but some useful stuff in there;)

 

Hope this helps;)

 

Homework first :eek:

 

Then claim your money back:D

 

a

Edited by alanalana
text added
  • Haha 1

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Thanks Alanalana,

 

all my loans were refinancing loans too, and they were all with the same company - Blackhorse. From what i can gather from this forum they appear to be one of the more difficult to reclaim PPI from.

 

I have all my original agreements and while i have already written and asked for the PPI to be refunded i have received the standard 'get lost' letters in response. They did cancel the PPI on my current loan and have refunded the payments made so this is not a problem it is the previous loans that i want the PPI refunded on.

 

In all cases they were mis-sold primarily because i had no idea they had been added and if i had been asked any questions i would have explained about my employer providing generous sick pay and redundancy packages. I also had a previous medical condition at the time i took out one of the loans which, had i been asked about existing medical conditions, would have prevented me qualifying for PPI.

 

I'll send the SAR and get a look at just how much is to be refunded and take it from there.

 

I'll keep you updated on any progress.

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Remember to put in your subject access request that you want the settlement figures used this is very important data to you.

 

May i guide you to my thread which involves 9 loans refinanced into others you will glean useful info there

 

Link below

 

http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/151052-pompeyfaith-co-op-ppi.html

 

On your current loan did they refund the total price of the PPI back into the loan and pay you back all the interest you have paid so far ?

 

Regards

 

PF

If I have been of help to you please feel free to click my scales to the left Thanks.:)

I have no legal training and the advice I offer is what I have learnt here and offered as a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

 

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 

CARTER V Co-Op

BANK CHARGES

REFUNDED £3567

 

POMPEYFAITH V Co-Op PPI

OFFER MADE BUT REFUSED

ONGOING AND STILL ONGOING

NOW WITH THE OMBUDSMAN

 

R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

 

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  • 4 weeks later...

Hi,

 

Well the SAR was sent to them on 15 May so 40 days is nearly up however, i received a letter from BH earlier in the week.

 

I had forgoten all about having already written to asking for a refund of all the PPI payments made for my previous loan. The loan in question was taken out in Dec 2005 and paid off early when i refinanced to my current loan in May last year.

 

I wrote to them at the start of the year because as they had cancelled the PPI on my current loan and refunded the payments made as a 'good will gesture' i thought why not. They did reply with a copy of the signed agreement showing a tick in the box requesting PPI, but my copy was not ticked, and i wrote back to them challenging the authenticity of their copy.

 

Anyway i did not get any reply and forgot all about it and decided to send the SAR after reading other posts onthis forum. However, i received a letter from them earlier this week .

 

They have offered to cancel the PPI on the previous loan and refund the payments made and pay 8% statutory Interes as well as an additional compensation amount of 8% added to the sum as well.:)

 

As you can imagine i'm extremely happy as i genuinely had forgotten all about the letter i had sent them. however, i'm a bit suspicious of their offer as it seems a bit coincidental that after i send a SAR to them they are happy to refund the PPI paid that particular loan loan. Why would they do that?

 

Also, they have not provided me with a breakdown of how they worked out the amount they are refunding me, they have just quoted the amount they are willing to pay, and i have to sign a declaration stating that i am prepared to accept the offer in full and final settlement of the issues i have raised and of any further claim against BH. before they will send the money to me.

 

I have a couple of questions i was hoping somone could help me with,

As their copy of the agreement was clearly altered after it was signed should i report it to the police and TS before signing away my right to take futher action and how do i work out exactly how much of a refund i should be receiving, if the loan was paid off early after 29 months, the PPI added to the loan was £2026.60 and interest was 7.9%?

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Sorry Pompeyfaith,

 

i forgot to reply to your question,

 

no they did not refund any interest when they cancelled the PPI on my current loan they just refunded the payments made, as a 'good will gesture'

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  • 3 weeks later...

i'm looking for some help with the next stage following my SAR request.

 

The 40 days have past and i've not received any documents from BH. What do i do now?

 

Do i send them a letter reminding them they only had 40 days in which to reply to my SAR or do i give them a bit longer?

If i need to write to them again, can anyone help me compose or suggest a suitable letter to send them?

 

I'd appreciate any help as i'm keen to reclaim the PPI and get back what i'm entitled.

 

thanks

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i'm looking for some help with the next stage following my SAR request.

The 40 days have past and i've not received any documents from BH. What do i do now? Start with this... Data Protection Act - Non-Compliance - Template Letters

 

Do i send them a letter reminding them they only had 40 days in which to reply to my SAR or do i give them a bit longer? See above

If i need to write to them again, can anyone help me compose or suggest a suitable letter to send them? You need to make them aware that you are here with a claim and will be here with a claim until you get a satisfactory result.

 

I'd appreciate any help as i'm keen to reclaim the PPI and get back what i'm entitled.

 

thanks

 

i'm looking for some help with the next stage following my Subject Access Request request.

 

The 40 days have past and i've not received any documents from BH. What do i do now?

 

Do i send them a letter reminding them they only had 40 days in which to reply to my Subject Access Request or do i give them a bit longer?

If i need to write to them again, can anyone help me compose or suggest a suitable letter to send them?

 

I'd appreciate any help as i'm keen to reclaim the PPI and get back what i'm entitled.

 

thanks

 

 

Stick to you timeframe they have failed to comply so it is off to the FOS to let them deal with the issue.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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