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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rock and Co

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Ok bit of a long post, Decided on kitchen improvements changing wooden worktops for quartz saw this

BLACK STARLIGHT QUARTZ 30mm with mirror fleck

Quartz surfaces special offer 3 lengths of 3.0 m

£99 per/ M Fully fitted £1399+ VAT..


contacted Granite R us filled in the details, sent some photos, and a price was agreed, the day before fitters due 17april, get a phone message saying the fitters would neither remove the old worktops or touch plumbing or electrics. So removed the old worktops disconnected the taps and hob, ready for the fitters...

yet on the website...this is shown

We are able to attend to plumbing, cabinetwork, electrics etc, should this be necessary, thus avoiding extra charges for other tradesmen having to be present at installation of worktops


the day came fitters turned up then decided they could not fit the work tops as there was no place to cut and dress them to the specs agreed.

Thank you for choosing GraniteRus for your worktops.

We have received a deposit of £400.00 (with thanks) for the following order:

To supply and fit Black Star Galaxy in sizes:

2600 x 630

2500 x 650

2 x upstands

1 x Belfast sink cut out

1 x Tap hole cut out

Drainer grooves

1 x Hob cut out

Delivery included

Based on a one day fitting service

Total: £1,782.00 inc vat

Fitting date: Thursday 16th April

Balance payable on completion: £1,382.00 inc vat.

also was some confusion as to the upstands, the client meant pieces between the fridge and washing machine supporting the worktops....


the fitters said they would have to template the kitchen and cut at the workshops for which a additional charge of £300.00 would be needed



following a couple of phone calls and emails a new price was agreed, and a new fitting date given (two actually the first being bank holiday Monday in may)

today the fitters(different from the last ones) turned up, with three pieces of undressed granite, but were not aware of there being a template but agreed they could proceed with the work as a place was available to cut and dress the granite.


they spent the day, fitting the worktops, made a slight change to the newly agreed upstands from three to two, after cutting the three deciding not enough space to fit three down to two... confirming the need for drainer grooves, remeasuring the hob cut out twice.


on completion of the job, i had been left with a counter check issued by abbey for the new amount(the one that included template) which I had thought about withholding as terms stated money to be paid on completion, and i was not the person paying was just here to let them in and answer any questions ect, I wrote with reservations on the back of the cheque, as they said they were not leaving till they got payment there being three of them and only me.


I then wired up the hob, fouynd found the cut out was to small to accept it, I also then noticed only one upstand was in place and no grooves cut for the drainer.


I immediately left a message on the firms answerphone as it was after 5.00 pm when the fitters left, and posted a note through the building society's door asking them not to pay the check either to cancel it or withhold payment as its for services rendered that have not been rendered then sent an email to granite r us, informing them of the uncompleted contract, reminding them should they try to cash the cheque it would be considered fraud.


Am I right in thinking this, what should my next move be, have I not done something i should

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Welcome to the site.

Will move your thread to general consumer issues.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Up date...visited Building society, first thing yesterday, to confirm they had received the note (included copy of counter cheque) and requests as per Also the persons who own the account the amount on the countercheck was debited from had phoned them, and was informed that it could not be stopped.


Following phoning up Granite r us (who seem fairly amicable) who by then had read the email I had sent to them and listened to my phone message, and a reduction to the bill was reached... exert below from email I requested confirming he would not be presenting countercheck for payment

"We will be more than happy to resolve the problem of fitting the hob and also perform the drainer grooves at a convinient date .

We will need to accept full payment of £1482.00 by credit/debit card before these works can be carried out as im sure you can appreciate we have installed the granite worktops in your home and have paid out labour etc."


I again visited the building society this morning to confirm the countercheck had been canceled, as I was, informed that the only way it could be stopped was if the payee declared they were not interested in the cheque, I had visited the building society, with a copy of the email, along with The person who the account the monies were debited from had sent a fax, last night and phoned the branch this morning and had not been called back, and was then given the brush off reason being i was not on the account the money was due to be debited from (well it had already been debited to a countercheck) but presume was still earning interest for the B/S . also the peyer should contact her local branch, despite the countercheck being issued at the branch I was visiting.


Has any one any knowledge on, law regarding counterchecks along with liabilities, As it seems to me the B/S has failed in its duty of customer care at the very least. Should a letter now be sent to the head office of the B/S, if so is there a template anywere with the acts of parliment I should be useing as a club.

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