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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bought a car from a dealer - all 4 tyres bald!


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Hello

I bought a car from a dealer a week ago, the tyres looked as though they needed inflating........on doing this yesterday I have discovered that all 4 tyres are bald. I was unable to notice this until inflation.

 

The dealer is 90miles away and I dont fancy chancing driving that length to get back to them to sort it.

 

What are my rights? Any info gratefully received before I contact them.

 

Cheers

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That was to check if the MoT was issued while the tyres were in that state.

Did you get an advisory with the MoT and are the tyres mentioned there?

 

If you haven't got an advisory then go here and check out the original MoT as it was issued: MOT Information - Introduction (it's free) and if there was an advisory with it.

 

You will need to ask an MoT station to measure and certify the tyres for you.

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this was sold unfit 4 purpose and they where breaking the law u have every right to return it

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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Mustn't just jump in at the deep end. A visual inspection, unless you can see the tread depth indicators clearly, may not be enough. If the permitted amount of tread is on all the tyres, then you could ask for a new set or a substantial contribution towards them.

 

If you believe they are below the minimum required by law and are willing to go as far as court to back up your claim, then you will need proof that they are in fact illegal and that should come from an expert ie; an MoT station.

 

Of course there may be no problem at all in getting them changed, the dealer hasn't been contacted as yet, so that is your first call and see what reaction you get from the dealer.

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Your rights are under Sale of Goods Act and if the tyres turn out to be below minimum, then speak to the trader and find out what he is going to do. You may still have the option to reject the car if you can show that the car is not of satisfactory quality in that it is not safe.

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Just take it back after checking that they are fact illegal and get them to change them! then see where you go from there, does make you think what the rest of the car might be like though if the are trying that one.

Did you take it for a good long test drive?

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Hi Everyone,

I contacted the dealer and he said that as it was a 2nd hand car they would put 2nd hand tyres on it, of course I wasnt happy and I certainly wasnt going to risk points and a fine by driving it. The cost of 4 new Pirellis with valves, tracking etc comes to £350 as there is an offer on at ATS at the moment.

The dealer has paid £200 back onto my debit card towards the cost.

I think that was a reasonable outcome better than risking them putting remoulds or worse on!

 

The car is in good nick, low mileage and has a FSH and I drove 300miles over the weekend plus 90 miles home after purchase so not concerned about the rest of the condition and I have a 6 month warranty.

 

God I was cacking myself when I discovered the state of the tyres as I was working at a police station over the weekend!

 

Thanks for all your advice peeps :)

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Hi Everyone,

I contacted the dealer and he said that as it was a 2nd hand car they would put 2nd hand tyres on it, of course I wasnt happy and I certainly wasnt going to risk points and a fine by driving it. The cost of 4 new Pirellis with valves, tracking etc comes to £350 as there is an offer on at ATS at the moment.

The dealer has paid £200 back onto my debit card towards the cost.

I think that was a reasonable outcome better than risking them putting remoulds or worse on!

 

The car is in good nick, low mileage and has a FSH and I drove 300miles over the weekend plus 90 miles home after purchase so not concerned about the rest of the condition and I have a 6 month warranty.

 

God I was cacking myself when I discovered the state of the tyres as I was working at a police station over the weekend!

 

Thanks for all your advice peeps :)

 

I think you've got a great result there LavaLamp!!;)

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

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