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    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
    • In anticipation of lodging my court claim next Weds 1 May (14 days after advising P2G that was my deadline for them to settle my claim) I have completed my first draft POC as below: Claim Claim number: xxxxx Reference: P2G MAY 2024   Claimant xxxxx   Defendant Parcel2Go 1A Parklands Lostock Bolton BL6 4SD  Particulars of Claim The defendant has failed to arrange for the safe delivery of the claimant's parcel containing a 8 secondhand golf clubs (valued at £265) that was sent to a UK address using their delivery service (P2G Reference xxxxx). The defendant contracted Evri to deliver the parcel (Evri Reference xxxxx) and refuses to reimburse the claimant on the grounds that the claimant did not purchase their secondary insurance contract. The defendant seeks to exclude their liability in breach of section 57 Consumer Rights Act. The secondary insurance contract is in breach of section 72. The claimant seeks reimbursement of £265, plus P2G fees of £9.10, plus postage costs for two first class letters to P2G of £2.70, plus court fees, plus interest. The claimant claims interest under section 69 of the County Courts Act 1984 at the rate of 8% a year from xxxxx to xxxxxx on £276.80 and also interest at the same rate up to the date of judgment or earlier payment at a daily rate of £xxxx   Details of claim Amount claimed £276.80 I look forward to your thoughts and comments guys! As ever, many thanks - G59    
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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Howtocomplain.com


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How to Complain

 

I come across this really cool site that allows you to make official complaints about all sorts of various public bodies etc...

There is also a section entitled "money & professional" - click on that & you see a section called "Debt management & credit repair services".

Take a look at some of the names mentioned in the list there that you can make official complaints about...the likes of Credit Solutions,Intrum Justitia & Moorcroft :)

It gives you a link to an online complaints form & 1 for trading standards as well.

Hope this site can be of use to you all.

Complain away ;)

Edited by mr.ton
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It seems like a really cool site this.:eek:

It effectivley does all the complaints for you online, you just have to fill in the specifics of everything & it will send your complaint to the relevant company or authority.

Ive made about 10 official complaints this morning already on all sorts of various topics :D

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I love seeing someone happy :D

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Brilliant site. Thanks. I now have it bookmarked as i know it will come in useful to me.

 

Will it be ok for me to post a link of Howtocomplain.com on the Brighthouse forum as i know it will be very useful to to the Caggers there? Let me know please Mr Ton. Thanks again.

:cool::cool: Blondmusic :cool::cool:
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Come on now my fellow caggers...you know you dont have to ask me, but thank you anyway - just go ahead & do as you please :p

Can i just mention...the list of DCA's on there only lists a select few (the ones i mentioned above) but if you type in the name of any DCA or company, it comes up in the search results with the chance to make your complaint etc...

I dont think i need to give Caggers any excuse to enjoy themselves with this ;)

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The good thing about this site as well is that you it gives you a list of choices as to what you would like to happen as a result of your complaint, like an official apology or financial compensation etc...

Needless to say i could do with a few extra bob at the moment :cool:

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Have had massive problems getting on to CAG tonight, so haven't been able to look at this. Am going to have a peek now, coz I think I may just have to complain about Brighthouse, Aktiv Kapital, Wescot and Lloyds TSB.......:D

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Thanks for that Mr Ton I will post it on the Brighthouse Forum now. I have been having problems with my computer not displaying web pages and that is why it has taken me so long to get back to you.

 

Thanks again. ;-);-);-)

:cool::cool: Blondmusic :cool::cool:
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Nope, its not just you. I have thanked you in BH thread - I would not have thought of posting there.

 

The howtocomplain website is fantastic - thanks mr ton :)

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Yeah i had a quick look there earlier. I just typed in Brighthouse and it came up. That's why i thought it would be useful in the Brighthouse forum.

 

By the way i have no problems with them anymore. I pay all my agreements on time now less than £15 per week since removing OSC. Thanks for all the advice you gave me I really appreciate it. These forums are fantastic. I have learned so much from these forums i am now trying to help others where i can.

 

Everyone in the UK should know about the Consumer Action Group so they can regain control. I am really glad i found this site as the advice is the best. Thanks to everyone.

:cool::cool: Blondmusic :cool::cool:
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Nice post BM :D CAG is a fantastic forum - without it, I would not have gained any of the confidence I have now to deal with DCA's and BH/

 

I am no longer a customer of theirs (thankfully) as I have taken my name off the agreements, handing them over to my ex-husband. They are still causing me grief though......all will be revealed on BH forum sometime this week.

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Clemma. I will be keeping an eye on the BH forum then. I will have rid of them soon enough. CAG has also given me the confidence to challenge several DCA's over debts i have been paying off for years. The information on here is invaluble. Companies exploit customers as they think we don't know the law. Thanks to CAG we are learning the law and fighting back 1 day at a time.

:cool::cool: Blondmusic :cool::cool:
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I had a threatogram from BuchananClark & Wells last week.

I just type their name into Howtocomplain.com & they came up...so a nice complaint will be winging their way in the morning along with a "get lost" message :)

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I had a threatogram from BuchananClark & Wells last week.

I just type their name into Howtocomplain.com & they came up...so a nice complaint will be winging their way in the morning along with a "get lost" message :)

 

:D:D

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You just gotta love the internet & the sites you find on it eh :D

In all seriousness though, i can imagine that as word of this site starts to get around, alot of very aggrieved & disgruntled people (through debt or anything else) will have a field day with this site & it will be their way of getting/or trying to get revenge so to speak :cool:

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