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Egg are driving me mental


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Having sent 6 letters to Egg since February I am still getting the " We still haven't heard from you about your arrears..." bobbins on a regular basis.

 

They quite blatantly have, as I have proof of postage and delivery but I wondered if there was another address where I could contact them (not the Pride Park one).

 

They are demanding that I phone them but I said I'd be happy to as soon as they forward me the relevant legislation (which I know doesn't exist) which requires me to discuss matters over the telephone....they ignored that letter too :D

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Having sent 6 letters to Egg since February I am still getting the " We still haven't heard from you about your arrears..." bobbins on a regular basis.

 

They quite blatantly have, as I have proof of postage and delivery but I wondered if there was another address where I could contact them (not the Pride Park one).

 

They are demanding that I phone them but I said I'd be happy to as soon as they forward me the relevant legislation (which I know doesn't exist) which requires me to discuss matters over the telephone....they ignored that letter too :D

 

Personally I'd send the next letter headed "FORMAL COMPLAINT" in big bold letters, explain you have sent x letters and include copy delivery notices. Send it to the registered address of Egg for the attention of the company secretary.

 

I think this is the correct address as Citigroup now own them.

 

Company Secretary

EGG LIMITED

CITIGROUP CENTRE

CANADA SQUARE CANARY WHARF

LONDON

E14 5LB

S.

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Thanks - will try that address. Have already sent a formal complaint which, guess what, they ignored :D

 

If its more than 8 weeks and no response to that letter then you can go to the FOS, not ideal but they should get some sort of response for you.

 

S.

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