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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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ACS:Law copyright file sharing claims, Gallant Macmillan - and probably some others along the way...


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Even then you are unlikely to get a full answer, this area of the law is pretty much untested.

 

An I.Property lawyer may be very smart of the details of I.Property, but he is unlikely to know about the complexities of IP addresses, wifi hacking, spoof addresses, torrent streams, P2P, deep packet inspection, etc

 

I think thats basically the main problem people are having, this is such a niche area and untested in court, no one knows for certain whats the best thing to do. it's certainly whats stressing me out

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IF YOU HAVE RECEIVED A LETTER PLEASE READ THIS.

 

The file sharing war rages on

 

18 July 2010

The file sharing war rages on

 

Despite the introduction of the draft Code from OFCOM and the Digital Economy Act 2010, more lawyers are apparently jumping on the 'cash cow' that is the file sharing campaigns first started by Davenport Lyons, and then ACS law.

 

It was reported in this weekend guardian that some 2000 letters have been sent out by a Soho law firm on behalf of their client the Ministry of Sound. They are demanding a sum of 350 GBP or they will issue a claim. If everyone paid it would make both the lawyers and the Ministry of Sound a nice sum and would far outweigh the monies 'lost' as a result of the infringements.

 

Lawdit's advice cannot be clearer. Do not ignore the letter, engage with the Law firm and politely inform them (if this is the case) that you have not heard of the tune in question and it is not on your hard drive. The evidence submitted by their client is not conclusive. It may identify the identity of the person from the IP address but it does not identify who actually committed the offence. The name on the bill does not necessarily mean the same as the person who committed the wrong doing, As you do not know the identity of the person involved then politely refuse to pay, point out that this is the last time they will hear from you on the subject and wish them well!

 

Michael Coyle is a Solicitor Advocate and can be contacted at [email protected]. Lawdit Solicitors is a commercial law firm with offices in London Southampton and associate offices in Malaga and Rome.

 

The file sharing war rages on - Copyright Law Articles and News - Lawdit Reading Room

 

 

This seems like sound advice to me, and from a solicitor. A simple letter outlining why you are denying the claim. No need to follow a template and be accused of doing so (even though it is not illegal to use one) as this gives them another reason to write to you. Send it recorded delivery if you like but if they send you another letter referring to your reply thats it. The advice is 1 LOD.

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Although the standard advice has to remain to write a single letter of denial, and ignore them after that, I don't really see that ignoring them matters. If I were ever to get one of those letters I would ignore it myself. They can't take you to court secretly, you'll get plenty of notice, then you can defend if it ever came to that.

 

However, it won't come to that. Although they all say that they "are determined to take it to court" (even ACS have always said that), taking it to court and actually winning are two completely different things. For a start they would need to demonstrate the methods used to obtain an IP address, and I'm 99.98% certain that they will get blown out of he water if they ever do :rolleyes:

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haha, you havnt read a lot then. :p;)

 

Thats the worst thing you can do. With innocence you need to be focusing on a Letter Of Defence / Denial - not sure what the D is again.

 

They will be harassing her, they will send more, but with a LOD its more in her favour than theirs when it comes to the Ping pong letters. ( stop replying and start repeating and referring to the first defence letter if it gets over 3 letters ) and by all means there is no lawful way they can get you to reply to these 'questionairres' .

 

What do you mean, haha???

I know enough to know not to instigate anything as far as scams are concerned. You dont know much either do you if you dont know what the D stands for???

I will tell her to ignore it until real court papers come, if they ever do.

jed

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Dont say anything more than you need to. Stating that your daughter owns a copy bought in Tesco is irrelevant. It might open the door for them to persue this from another angle. Basic information only.

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Does he even need to know that you have two daughters? No more information than is needed to deny the claim. All that is known at the moment is your name and address why give more?

Edited by 8of9
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TB

 

I liked the earlier version bit about your children owning a copy of the CD that the track appears on.

 

The question would then be, why would anyone at the house, download a track they already own.

We could do with some help from you.

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the letters arent accusing people of downloading the tracks, they're accusing people of uploading them. it would be perfectly feasable for someone who owned a cd, to rip it to their computer and share it with others. telling them you own the cd is just adding more fuel to the fire. tudorblue, you need to delete your posts, you've stated your ip address, when the solicitors read this tomorrow they'll be able to identify you immediately

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DELETE YOUR POSTS!!!

you have previously admitted on this thread to have downloaded the work, now you have posted your ip address, you have clearly identified yourself as a guilty party. when they recieve your LOD they will know exactly what you have been saying in this thread!

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YES REMOVE ANYTHING THAT CAN IDENTIFY YOU. GO BACK THROUGH YOUR POSTS AND REMOVE BY EDITING.

 

I think the confusion arises, as people are receiving different letters. Some letters accuse people of uploads/file sharing and other downloading.

 

For this reason, perhaps if you are responding, you should sound as vague as possible. If you sound as if you don't have a clue what they are on about, then they will have to try to explain a bit more the next time they write.

We could do with some help from you.

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TudorBlue

As the firms who are issuing these letters monitor these forums, you can now be identified by your IP which you have posted.

I would do as Ozzy suggests.

When in a hole dont keep digging!

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DELETE YOUR POSTS!!!

you have previously admitted on this thread to have downloaded the work, now you have posted your ip address, you have clearly identified yourself as a guilty party. when they recieve your LOD they will know exactly what you have been saying in this thread!

 

DONE and thanks for the info. Never thought of it like that. Please, can anyone who has quoted my posts, please delete the quotes. Thanks

Edited by TudorBlue
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hi again, been in touch with sky once again as they responded with my letter basically sayin they want NOTHING to do with it, gonna send gallant macmillan my sky details etc as i have just cancelled sky and moving house tomorrow. sod em, i give up xx

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I have been informed by a friend who is a lawyer for very respected City Bank that you are under no obligation to let these firms (such as ACS and the others) know that you are moving as there are no formal proceeding ets. Might be a nice way to let it all go away.

 

Please do not take me on my word, seek independent legal advice on your obligation should you move etc.

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If you have a dynamic IP, surely it would have changed by now?:confused:

 

 

That is a point. What they have done is 'supposedly' tracked the IP to a date/time - not sure how accurate this is - and then gone to the ISP regarding that date/time and seen who the IP matches up to.

 

I know nooooothing of IPs ! But i assume no one shares ips - its always a unique individual reference to specific Accounts ( not users ) ( can some one educate me a little more on that please? :D )

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That is a point. What they have done is 'supposedly' tracked the IP to a date/time - not sure how accurate this is - and then gone to the ISP regarding that date/time and seen who the IP matches up to.

 

I know nooooothing of IPs ! But i assume no one shares ips - its always a unique individual reference to specific Accounts ( not users ) ( can some one educate me a little more on that please? :D )

 

No one shares an IP, the internet wouldn't work if they did. However, ISP's can and do make mistakes with who had the address at a particular time. And of course there can be problems with time differences (I believe one of the firms that harvests IP addresses is Swiss). And there is the possibility of spoof addresses being injected into the system. And they refuse to divulge the method used to obtain the addresses in the first place.

 

These are the problems they would have to overcome if they ever try it on in court, along with a good many other difficulties.

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