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    • So I had my mediation with Hermes and it was not successful i.e. we couldn't come to an agreement to settle out of court.   This was my mediation process:   First call from the mediator was received at 1:03pm which was close enough to the start of my alotted time of 1pm-4:30pm. The mediator introduced themselves, confirmed the intention of the mediation and asked if I could provide a short summary of my claim and any points I would like to raise with Hermes. I mentioned the claim amount and raised the argument that Hermes inherit the liability under the Contracts (Rights of Third Parties) Act even though I booked through Packlink and that there is a systemic problem with Hermes and their business model. The mediator said they will take this to them and call back after discussing with Hermes. Call ended 1:09pm (lasted 6 minutes).   Second call from the mediator was received at 1:15pm and they said that Hermes' stance is that my contract was with Packlink and not with them. Hermes mentioned they had investigated with Packlink and that I did not pay for insurance for my item but they were willing to offer me the standard claim amount of £25 plus £2.86 postage = £27.86. Of course I did not entertain that offer and I said that the whole point of having to pay extra to insure my item against their own negligence is absurd. Hermes also stated that this item was on Packlink's prohibited list. I replied that this so called list was not made clear to me when listing my item on ebay or purchasing the label through Packlink (which is ebay's affiliated choice for purchasing postage) and I would bring up the whole question of prohibited items for consideration by the judge if it goes to court. The mediator asked what I would be willing to settle at. I said I am not willing to budge from my claim amount of £357.84 which includes court costs. They reminded me that they don't see Hermes willing to accept that and that the whole point of mediation is to be willing to be flexible. I stood firm and said I am not budging from this amount and that I am being flexible by not taking Hermes to court and willing to settle now. The mediator said they will discuss with Hermes and call back. Call ended 1:27pm (lasted 12 minutes).   The third call from the mediator was received at 1:32pm and they mentioned that Hermes were willing to offer £300 as a goodwill gesture plus the £2.86 postage costs = £302.86. They said £300 is the maximum they can offer to settle for this process. I stayed resolute and asserted I am not willing to go any lower than my claim amount. I said it's not so much about the money and reiterated that the routine denial of liability and having to pay extra for insurance is a systemic issue with Hermes and that I have evidence that many other customers face the same problem when using Hermes which I am willing to present to the presiding judge if this goes to court. Only if they were willing to pay me back the full claim amount then I would drop the case. The mediator did mention that taking this to court I may also lose which would mean losing further court fees (£55 I believe they mentioned as the fee) as well as time and effort in preparing for the case. I repeated that paying the extra costs and risking the money is not so much of an issue to me. I also added in there that a national newspaper are sniffing around at this story and if a judgement goes against them then I won't hesitate to share with them and across social media a copy of the transcript. The mediator asked if they were happy to share this detail to Hermes which I agreed. They said they will discuss with Hermes and call me back. Call ended 1:36pm (lasted 4 minutes).    Received the fourth and final call from the mediator at 1:39pm and they said that Hermes were not willing to improve on the offer, reiterating they would argue to the judge that my contract is not with them and is with Hermes so this case cannot be settled through the mediation process and I would receive further details on the next steps. Call ended 1:40pm (last 1 minute).   I am somewhat surprised that Hermes were willing to offer up to £300 plus postage costs given their arguments but would not settle by offering my full claim costs.   In terms of the mediator's attitude, they did add a bit of pressure in trying to get me to be flexible i.e. settle for a lower amount. I suppose it is their job to get this settled out of court. They did also mention on a couple of occasions that it may be months before this case is looked at, with the covid situation it may not be in person and that I would have to go through the motions and prepare which would take time and effort on my behalf. However as noted above in this thread I wasn't willing to settle for a lower amount so let's see how it plays in court.   Any advice on the next steps BankFodder?  
    • all uploaded images merged and vastly reduced in size full DQ above.   you should have room now to upload the rest of the required docs but not all single pages please!   dx  
    • woe slow down put them ALL in ONE multipage PDf please   use pdfreducer and merge pdf if you have too.   cant be here all day downloading single pages. read upload carefully   claim no in 1st page removed. dx  
    • UK transport secretary aims for a new air traveller testing regime, but BA boss is sceptical. View the full article
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Golden Sands Rhyl...........Late payment


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happyowner

[edit]

To make £2000. you will have to rent your van out for the peak weeks.

When do your kids get to use it?

You can't advertise vacancies in your caravan window. So you will have to pay for advertising, and for someone to clean the van between customers.

you can not get the same money that the camp charges because holidaymakers have to register with the camp and pay to be able to use the facilities.

With the extra £100 per month you need to clear £3200.next season (dream on).

[edit]

6 and 8 yr olds will struggle to play the machines.

if you have to let your van out you won't be there to use the W-fi

Edited by steven4064
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happyowner

ok so you didn't like the entertainment. big deal!

And you didn't like Having to acompanny your own kid's to the arcade.

What kind of parent are you?

These are all recent changes.

Answer the original Question!

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I can't believe some people? Why are you moaning? if you don't like it just leave. Why are you trying to ruin it for everybody on the camp who are happy with the changes.

 

The letter I received said that if you wasnt happy the camp would give you your site fees back. You can't get fairer then that. My agreement says that if I leave in July I don't get any refund.

 

I'v been on the park for 3 years and I do not believe that anyone is unhappy with the changes. If Author was still the owner we would have a 8 month season with poor entertainment and a crappy club. We now have 12 months, brilliant entertainment and a lovely club.

 

I will finish by saying, if your not happy why stay? I wouldn't pay £3000 a year to be unhappy. Get a life and stop ruining ours. Some people just love moaning.

 

From a happy owner...

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sorry I can;t spell but at least I'm not a sad moaning old fart who needs to get a life. Move off Golden Sands and get a life.

 

My god people like you frustrate me. I bet you have no friends and family who don't talk to you because all you do is moan. Get help

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Hi

You cant buy a caravan on a park and expect it to stay exactly the same year after year after year, that simply does not happen!! At least the changes on Golden Sands are to benefit the customers on it.

I think it is all a matter of choice and if there are parks that take owners on for free then you should move to one, I really dont think anything is going to change at Golden Sands.

If you dont want to use your caravan in the winter why dont you book it out and get the rent for it? If you only got £100 per week you could get up to £1,600 in extra income???

I simply dont see the big deal in it all, as mentioned before all of my friends (who we met on the park) love it and not one would want to go back to how it was.

We are going to upgrade our caravan next month so we have double glazing and central heating to use through the winter, the point in telling you this is that thay offered us £8000 for our caravan in px and we only paid £9,500 6 years ago, they cant be just after our money as they wont be making much on the sales if they offer all owners these types of deals!

are you related by anychance, your give a good repo for the site,,,, we have been ripped of a caravan owner still paying for our deed,,,no one is nice in the caravan indurstry take it from me

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i've been on this camp for 26 yrs i think its brill opening for 12months my parents , sisters, brothers ,neices ,nephews my children an grandchildren all enjoy it the changes over the years are getting a lot better an should be noticed by everyone its like a lot of things prices are always going up

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happyowner

there are non so blind as those who will not see.

Been there done that. I do not want the hassle with the damage they cause.

At least I'm answering your questions why arn't you?

My site fees over the years have helped to make the site what it was (the best in the area) So why should I move off for you to make more profit.

If you can't remember any improvements, then you haven't been here as long as you are trying to make out.

the answers you have given are only the things that have happened since the new management came in.

People who disagree with this management don't get slated they get ousted!

There is no compromise, they won't even discuss it. they want us to accept it or move off. Well I don't intend to go anywhere.

i have been one of them site fees gone up to much over the time we had our caravan not on your site though,, we are paying for a caravan we do not have now, we sold it,,cut our losses and still paying for it im afraid, caravans owners are a law upon themselves. we will never buy one again and will also advise people to do the same BEWARE DO NOT BUY A CARAVAN

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sorry I can;t spell but at least I'm not a sad moaning old fart who needs to get a life. Move off Golden Sands and get a life.

 

My god people like you frustrate me. I bet you have no friends and family who don't talk to you because all you do is moan. Get help

 

Haha at your pathetic attempt at insults! Pathetic!

 

Answer the original question...please enlighten me as to how many caravan owners on goldensands are actually happy with the site been open 12 months? :wink:

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TO THE MANAGEMENT OF GOLDEN SANDS.

 

If you want a happy caravan site why not give the option of either 8 or 12 months instead of having the attitude of "If you don't like it, move off the site":(

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Hi jacktherat

I agree with what you are saying. Everyone should have a choice.

Has anybody checked if they will be liable for council tax on a second home?

£595 is just the begining.

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i've been on this camp for 26 yrs i think its brill opening for 12months my parents , sisters, brothers ,neices ,nephews my children an grandchildren all enjoy it the changes over the years are getting a lot better an should be noticed by everyone its like a lot of things prices are always going up

 

Another one comes out of the woodwork. Anyway who would want to stay on a caravan site in December and in Rhyl ?

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I have just checked with the council, becuase it is a holiday site license council tax does not need to be paid, that is only if it is residential. Had me worried for a minute then.

 

I dont intend posting any more, my point was only that we are really happy with all of the changes and especially the 12 month thing, it is a shame there are some people who are not but I guess that is life isnt it? You cant please all of the people all of the time.

 

Byeee:wink:

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I can't believe some people? Why are you moaning? if you don't like it just leave. Why are you trying to ruin it for everybody on the camp who are happy with the changes.

 

The letter I received said that if you wasnt happy the camp would give you your site fees back. You can't get fairer then that. My agreement says that if I leave in July I don't get any refund.

 

I'v been on the park for 3 years and I do not believe that anyone is unhappy with the changes. If Author was still the owner we would have a 8 month season with poor entertainment and a crappy club. We now have 12 months, brilliant entertainment and a lovely club.

 

I will finish by saying, if your not happy why stay? I wouldn't pay £3000 a year to be unhappy. Get a life and stop ruining ours. Some people just love moaning.

 

From a happy owner...

1. The letter we all received only gave you 14 days to decide. I think your agreement entitles you to more than that. Your agreement is like a contract and is in place for years aslong as you pay your fees. So if they want your base they should buy back the agreement.

2. If you don't believe people are unhappy, why are you on this forum accusing them of spoiling it for you?

3. The "lovely club" has less room for people,and even the passage-ways are full of machines. You call that an improvement? I don't think so!

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Another one comes out of the woodwork. Anyway who would want to stay on a caravan site in December and in Rhyl ?

 

Yeh I thought it was odd someone who claims to be a grandparent using a word like "brill" icon6.gif

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anyone can use the word BRILL it doesn't matter wether your a grandparent or not age doesn't matter !!!!!!!!!!!!!!!!!!!!!!! i could be old i could be young :)

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ok kaldan

You are right. word usage doesen't matter,but i don't understand the young/old bit. if youare a grandparent you can't be that young. (only at heart)

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I just happened to read this thread out of boredom and insomnia, and find it awfully funny that, when just-ice started naming faults and making points, 3 random people happen to stumble across this site and thread, with all of their posts on this thread, who all happen to have caravans there, defending it!

 

Honestly, it's so obvious that you've all been in touch with each other, asking each other to come on and back you up. Kaldan, you say you've had a caravan there for 26 years, correct? Then why wait until now to come on and defend the park? Surely if it was that good, at some stage over the last ten years at least, you would've came on here and started a thread about how nice it is.

 

Seriously folks, just admit you're all part of a set up, more than likely from the park itself, and just-ice makes valid points that you can't answer. Grow up!

 

And just-ice, sounds like you're better off away from this park and it's little cronies. Imagine all the beer and food you can buy with the money you save, and enjoy a little caravan visit with your family, knowing you don't have idiots like them as neighbours...

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skonk

Thank's for your comments, and the advice is sound.

Unfortunately If you try to move off site they threaten to charge a ridiculous price to disconnect and move the van off the base.

Alternatively you are offered virtual scrap value for your van which they then sell, making at least 300% profit +.

I don't mind people making a profit, but profiteering is a different matter!

At least Dick Turpin had the decency to wear a MASK!

Edited by just-ice
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So, in other words, pay up stupid money if you want to keep your caravan, or we'll sell it and make lots of money? Lovely bunch of people they are!

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