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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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First Plus Loan


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I wonder if anyone can advise me about my first plus loan please. towards the end of 2005 I was experience financial difficulties, had built up some silly unsecured debts and as a single mum with two children went into a panic and took what turns out to be some pretty bad advice from a friend who was at the time working for Barclays Bank. Had I known then what I know now my whole life would be so much easier right now.

 

Anyway was advised to take out a secured loan against my property, which now takes me to about 95% of the value. I cant really recall my conversations with the first plus team I was in a flat panic and was just grateful that they would help me at the time. Now I am lumbered with a huge loan (which costs me more than my mortgage each month). I have read through the paperwork and it appears that it should be flexible with the base rate but it has never come down (equally its never gone up). I fell behind with payments some 18 months ago and struggled to pull myself back in line - managed to do so eventually, not before being hauled in front of a judge for repossesion!

 

Do my monthly payments reduce the balance each month? so I should see a pattern of the outstanding balance reducing? can i ask for statements? Would my friend have earnt commission selling this to me?

 

any help or ideas or comments would be gratefully recieved.

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Hi Silybi11y01,

 

Welcome to CAG we will give you real help here!!

 

I am not a lawyer but believe that 'we should know our enemy' to this extent I would recommend that you immediately send off for a SAR under the DPA in order to determine who benefited from your deal as you clearly did not.

 

I believe that your 'friend' would have earned commission and you should be able to identify this from the information you receive.

 

Regards

 

GK

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You should send a SAR (Subject Access Request) to First Plus.....unfortunately this costs £10 (send postal orders) and send recorded delivery.....First Plus have to respond and provide ALL the paperwork they hold on you in 40 days. Do you still have a copy of your agreement ?

 

There is a SAR here, but you'll need to edit it

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca.html

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