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theshuffler/ disconnection question


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My friend and his wife both in their 60s have recently left BT after deciding to switch to Virgin , they had paid their bills at BT religiously for 15 years They gave BT notice prior to Virgin installing their line but now BT have just sent them a bill for £50.00 for a disconnection fee ! is this legal ? Any advice on what grounds they could fight this charge? Surely there is no justification for a charge of this magnitude.

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IF they've been hit with a disconnection fee - it is quite likely they signed up to BT EITHER for new services, or a special low-priced tariff, that requires a 'rolling commitment' from customers, and each year BT requires this commitment to be renewed in order for the discounts previously offered to apply.

 

However, if they've not done anything like this- there is NO cost attached to disconnecting, and the bill should be challenged.

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My mate says he has only ever signed his initial contract 15 years ago . Is a verbal agreement legal , if he has made one? Surely 50 notes is a lot of money to hit disconnect on a computer.

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There was never any requirement to 'sign' a BT contract. but at issue is not how long they've had service, but what they've agreed to or requested subsequently.

 

As I noted earlier - if they have not requested additional services or discounted tariffs, all they need to to is give one month's notice, and a final bill will be calculated, giving a credit for any advance rental paid. There is no 'disconnection fee' in these cases.

 

However, it only takes a phone call to ask them why the fee is being charged.

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