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    • scan up the agreement to PDF  read upload carefully please   easy peasy if you have that   dx  
    • Understood. Maybe as a first step it would be a good idea to write to Amazon and tell them that I would have selected the prepaid hermes drop-off option, like I always do, but I wasn't able to as that option wasn't available for the laptop. Additionally, after Hermes not collecting the item on two consecutive times with the Hermes home pick-up option, I was advised by a customer service assistant to organize the return myself as there is no point in choosing the home pick-up service for the third time. Following his advice and returning the laptop myself being the only available option to send it back to Amazon, I have decided to organize the return myself. I was told that I can use any of the shipping services. To quote I was told: "I could only find the pickup option. So you could arrange your own return using parcel monkey: www.parcelmonkey.com or any similar service. Keep the receipt and send it to: ...url... And we will refund you the postage fees". I didn't get any other instructions and I did what I was told by the assistant to the letter.  What else should I add? Should I mention anything else?   I understand that. I am not afraid of that, I do think that nothing protects them from having to compensate a consumer where they have failed to take reasonable care in performing the contracted service. They have a general duty of care, and they have also failed to provide the service paid for. I really hope that the judge sees it that way too. But maybe Amazon realize the mistake they made and I won't have to sue Hermes. To be honest I think it is disgusting what they do... There is no way to lose a package of 70X40X15. It is way too big. And what are the chances that they lose another package of mine that I send with the laptop at the same time? Obviously someone stole them. What else could have happened? How can they not find the driver who was responsible for the package at the time of moving it from the ParcelShop to the sorting warehouse? And if something happened to the car/driver, it must be logged somewhere. And I would like to see that log (I actually asked them to provide that in my last letter). The whole thing is just unbeliavable.
    • if other details match and this is as a result of say a marriage then yes. CCJ's are not against an address.    
    • Thanks DX and BN.   He did keep saying he’s done loads of parking cases in the past, over the 10 years he’d been doing it, so as you say he’s bound to have come across VCS stuff before isn’t he.   hopefully that’s the case then he just wants to go through it in a bit more detail. Either way you have given me a lot more confidence again now thanks.
    • From Alasdair Macleod , 40 years in stockbroking and financial  analysis  The Eurozone is bust. The deterioration of TARGET2 imbalances have been hardly noticed, but in recent months it has been alarming. Despite official denials over the years that it is a matter of concern, it is increasingly obvious that the national banks of Italy, Spain and other nations with increasing bad debts are hiding them within the TARGET2 system. The first wave of Covid-19, which is leading to bankruptcies throughout the Eurozone, is now being followed by a second wave, which will almost certainly take out a number of important banks, in which case the cross-border euro system will implode.   https://www.goldmoney.com/research/goldmoney-insights/the-destruction-of-the-euro
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi all,


Have reposted this, not too familiar with the protocol :-)


Similar experience to everyone else. Had Equita baliffs call yesterday regarding council tax arrears, I had an arrangement with them and was late paying one installment.

The guy was actually ok (well, he would be considering what he thinks he can make) anyway, this was before I read the posts here, thank god I didn't let him in!

However, my car was parked outside and when he asked if it was mine I said no at first, then a friend arrived, the baliff said he couldn't discuss things in front of him, I got myself into a tizzy trying to get rid of the baliff before my friend worked out who he was. So, when he asked again if it was my car I told him it was my fathers (true) but registered in my name...cheaper ins etc....he then said I'd have to sign for the car.

At this point my friend came walking down the drive, this guy's 6'2", the baliff took one look at him and said he'd post the form through the letterbox and he'd call me later to discuss the matter - so no signature from me - he has left the form with the car registration on it and the amount he's stating I owe.

He did phone back later but I ignored it. Oh and BTW my bill has jumped by over £200.

Now, I know to ignore any future contact but the problem now is the car. It has to be parked outside as my father is 81 and can't walk too far.

My question is this, can I 'sell' the car to my father and inform them that it is no longer my property and therefore they can not remove it from the property?


Would appreciate any feedback asap

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can I 'sell' the car to my father and inform them that it is no longer my property and therefore they can not remove it from the property?


You've already said it is not your property, so any documentation will only confirm that fact.


Simply make out a receipt showing the actual date you sold it to your father signed and dated by you both as it would be, or get the receipt that he got when he originally bought it.

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Hi Chris, thanks for getting back to me. I admitted (foolishly) that the car was registered in my name but I did emphasise that it was my fathers car. I'm assuming he's of the opinion that the car is registered to me so therefore he can take it.

He left a walking possession order with my name & address on it plus the registration of the car & the amount he says is owed. But as I stated, I did not sign anything.

If I now 'sell' the car to my father and send off the relevant documentation, will that suffice?


Just to clarify, I bought the car for my father but registered and insured it in my name simply because the insurance was cheaper and the car had to be registered in my name for insurance purposes


Am I complicating things? :-)

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Holy Cr*p! How do I post a new thread? Not being thick....well, maybe a bit :-) I only got the other two up by mistake.


There's no 'new thread' box at the top of any of the pages....is it me?


Try and be kind! :-)

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Hi cattz

If you want to put a reply on this thread type in the quick reply box below and click on 'post quick reply'


If you want to start a new thread on a different subject then go to that page on the main page, click on where you want to post eg general consumer isues, Halifax, DVLA etc and it will take you to that section. You will then find the 'Start a new thread button near the top of the page on the left :)

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Am I complicating things? :-)





Just do a receipt showing your dad bought it before the bailiff came.

It's not wrong, because as you said, it was his to begin with.

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Remember above your name on the cars log book it clearly says


'The registered keeper is not necessarily the legal owner'



If you think I have helped you, please add to my reputation by clicking the star button to the left.


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Hi all, has the baliff placed a levy on my Dad's car? As stated above, I didn't sign anything but he posted the walking possession order through the door with the car details on it.

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