Halifax PPI Claim ***WON***

[RSGregory]

Hi All,

 

Just would like to ask a quick question. I've sorted through All the paperwork, calculated the refund and sent my PPI letter to Halifax recorded delivery.

 

Only problem is I sent the mail last Thursday and it's still not showing up on the Post Office tracking service! I've given a 14 day response time on the letter, should I send another one with a new date?

 

Suggestions and experiences would be gratefully welcomed!

 

Cheers.

[BaldyBaldwin]

It does take a few days to show up, so would,nt worry just yet.

Best of luck BB

[RSGregory]

Thanks for the response BB. I'll leave it another day or two, if it doesn't show anything by then I'll send another one and hopefully that one will show up as delivered. As I understand I need a proof of delivery in order to start the 14 day count down I stated in my letter?

 

Cheers.

[alanalana]

Hello RSG,

 

If your post is considered lost I believe Royal Mail allow 14 days for recorded before you can issue a complaint then after 14 days you can bang in a complaint about lost mail. The post office have the forms or you can get them online...

 

http://www.royalmail.com/portal/rm/content1?catId=69800720&mediaId=84400738

 

Please see this thread as I also had missing mail. Little compensation just a book of stamps so only send your complaint second class or even leave the stamp off and let them pay themselves to receive it:grin:

 

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/148015-royal-mail-losing-alanalana.html

 

aa

[RSGregory]

Thanks for the links aa. It’s really infuriating! I had this problem when I claimed back my bank charges…it turned out only about 3 of 5 letters I sent actually got delivered! I left it go last time but this time I’m going to chase it up! I never usually use the post so the stamp book can go to my mum!

I’ll post another PPI letter today and hopefully it will reach its destination!

Cheers.

[alanalana]

Thanks for the links aa. It’s really infuriating! I had this problem when I claimed back my bank charges…it turned out only about 3 of 5 letters I sent actually got delivered! I left it go last time but this time I’m going to chase it up! I never usually use the post so the stamp book can go to my mum!

 

I’ll post another PPI letter today and hopefully it will reach its destination!

 

Cheers.

 

I lost 33% of mail posted 3 out of 9 missing by recorded so I started sending by special delivery. It costs more but if they lose it they pay compensation and it could be that your mail is very important.

 

might be worth a thought:)

 

aa

[RSGregory]

I just thought I'd post on here to vent some anger! I cannot beleive that the second peice of mail has not been delivered either!! I am in such a temper!

 

I posted it on Tuesday and in my previous experience, if it's not arrived after the second working day you can pretty much bank on the fact that it's never going to get there!!

 

It makes me sick that we have to put up with this stupendous incompetence from Royal Mail but miraculously they manage to deliver all my bills. Not one has ever gone missing in the post!

 

It looks like I'm going to have to fork out the £4 odd to make sure it gets delivered....I will wait till tomorrow though....just in case! haha!

[RSGregory]

Hi All,

 

I received a letter from Halifax this morning (which is strange because the tracking service states that neither of my letters have been delivered).

 

Anyways, it's a standard letter stating that they are sorry to hear of my concerns and the FSA allows them 8 weeks to investigate these claims.

 

Problem is I sent them a letter stating that they have 14 days in which to respond and If I do not hear from them postitively within the next 14 days then I would issue an LBA giving them a further 14 days before I issue.

 

What should I do? Carry on with my original deadline or wait the 8 weeks?

 

Grateful for any help!

[alanalana]

I received a letter from Halifax this morning (which is strange because the tracking service states that neither of my letters have been delivered).

 

Anyways, it's a standard letter stating that they are sorry to hear of my concerns and the FSA allows them 8 weeks to investigate these claims.

 

Problem is I sent them a letter stating that they have 14 days in which to respond and If I do not hear from them postitively within the next 14 days then I would issue an LBA giving them a further 14 days before I issue.

 

What should I do? Carry on with my original deadline or wait the 8 weeks?

Grateful for any help!

 

If you intend eventually going down the FOS route (longer but probably safer for you than preparing for court) then you should give them the allowed 8 weeks to respond. If they respond earlier with a final decision ie no refund, then you can complain to the FOS as soon as you get their final response.

 

If you intend going to Court then you can give them your own timescales IMO.

 

If court is your prefered option I would suggest you send a Subject Access Request the fee is £10.00 and you must ensure you get all the data they hold on you. You do not want to prepare for court to find they have kept something back that they can introduce at the last minute.

 

My preference is the FOS it takes longer but there are no fees and the FOS do all the work. The fact you submit a complaint will also mean a £500 fee which the Halifax will have to pay the FOS. All you have to do is bang in a complaint form attach all correspondence and any other evidence to back up your complaint and sit back.

 

aa

[RSGregory]

OK. Thanks for the advice aa.

 

I'll write to them stating that I will give them the 8 weeks they have stated and I will also submit SAR as I've only got a copy of my loan agreement at the minute.

 

I'm assuming that the points above will be dealt with by different departments so I'll send the letters separately.

 

Here goes! I'll keep the forum posted on progress!

 

Cheers.

[RSGregory]

Hi All,

 

I thought I'd give an update on the latest!

 

I decided to stick with the FOS route and give Halifax the 8 weeks they stated in their letter.

 

I have come home this evening to find a letter from Halifax regarding the claim. It states their apologies for not yet sending a full response and I should expect to receive one by no later than 16th June.

 

Its a pretty bland and standard letter - its signed by a different 'Customer Relations Officer' so it seems like it doing the rounds.

 

I'll be on tenterhooks until they send me the letter telling me how they're not going to pay up! - I'll keep the thread updated as I go through it. I imagine I'm are nowhere near the ugly part yet!

 

Cheers.

[djgordyp]

Just the standard 'we'll do it in our own time' letter. Stick to your own timescale

[PompeyFC]

dude - what address for Halifax did you use to send your PPI claim to ? Need to send one myself. thanks in advance

[pompeyfaith]

I would send it here

 

HBOS

Customer Relations

PO Box 548

Leeds

LS1 1WU

 

Regards

 

PF

[PompeyFC]

cheers dude, dropped you a quick note aswell

[RSGregory]

Sorry, PompeyFC!

 

I posted the update then left the therad to it. Thanks, Pompeyfaith....that's the address I posted the letters.

 

Also, I have another update! Over the weekend I had a letter from halifax telling me that they are going to put me in a postiion had I never taken out the PPI......WooHoo!

 

I called the girl who sent me the letter to ask what I can expect and she told me it had been passed to another department. It was a bit confusing but I think she said they would send me a check for the amount of PPI I've paid so far plus interest and recalculate my loan as if I hadn't taken out PPI. Both together should wipe the thing out! WooHoo! She also mentioned something about 3 months interest but I didn't quite get that!

 

If anybody can shed some light on this (unofficial as yet) offer I would be really grateful!

 

Cheers.

[pompeyfaith]

3 Mths interest has this complaint been ongoing for 3 Mths if that is the case then what she is on about is the 8% statutory interest paid on top.

 

Remember though that this statutory should be calculated on each payment you have made and not on the total amount owed.

 

This is as per FOS guidelines and how they calculate it.

 

Also bear in mind if this loan is current you will not get the whole policy price refunded,as the loan is ongoing.

 

But the whole policy price should come off the outstanding loan.

 

What you should get back though and this should be paid to you is :

 

The PPI payments made each mth to the Loan plus the interest at the rate they charged you plus 8% statutory interest on each of those payments.

 

Hope this helps you.

 

Regards

 

PF

[RSGregory]

Cheers PF! That's what i thought. I'm expecting them to pay me the ppi payments to date plus interest and recalculate the rest of the loan left to put it in a state had the insurance not been taken out. I'll let you all know what the actual state of the offer is when it arrives. Cheers

[PompeyFC]

cool, just out of interest how do you stop halifax renumerating the funds against your loan, we do not want them to do that ( loan is on-going) we want a cheque and for them to then re-adjust the loan accordingly

[pompeyfaith]

pompey if they try that stunt remind them that, thats not putting in the position u should be in and if they refuse to back down the

[PompeyFC]

lol - pompey is some of your post missing ?

[pompeyfaith]

sorry was posting with fone lol was gona say inform the FOS as they stipulate that PPI refunds should be paid by way of chq to the consumer PF

[RSGregory]

They told me they wouldn't pay the amount off the ongoing loan as a matter of course. They said they would send me a cheque for the amount I've paid so far and adjust the loan...I didn't request it. Have you had an offer and they've told you something different PompeyFC?

 

All that said, they haven't officially said that's the way they are going to pay me yet, it was the one of the Customer Relations officers tellling me over the phone. I'll wait till I get the confirmation in writing and then let you know what it says. She says another department do the calculations and they'll be writing to me within the next month.

 

I'll keep you all posted.

[djgordyp]

Any update on this yet ?

[RSGregory]

No not yet....still waiting for the offer letter, they said they would pay but they've passed it to another department who will do the calculations. They said it would respond within a month so I'm hoping get something by 28th June.