NN v GMAC

[Jane Austen]

Posted off my preliminary request for repayment today. Early redemption fee of £7296.25 + penalty charges of £315.00. They really know how to kick you when you are down.

Nobody goes with GMAC unless they have had financial problems in the past and they certainly get their pound of flesh!

[feelingfine]

YEP they certainly know how to kick people when they are down!!

i was with them they had me for a little over what they got off you mate.

 

Please let us know what their next reply is!

be lucky!

[Jane Austen]

Received this reply today (I only sent my prelim on Monday 31st July):

 

GMAC RFC

 

 

Our ref:

SM/RFCOO2O4

 

 

Mr XXXXXX & Mrs XXXXXX etc etc

 

02 August 2006

 

 

Dear Mr & Mrs XXXXXX

 

Re: Account Number XXXXXXXXX (Redeemed)

 

Thank you for your letter of 31 July 2006 which we received in our office today. I am sorry to read that you feel your concerns have not yet been fully resolved. Therefore, I intend to carry out a further investigation.

 

I anticipate that it will take me seven working days to complete my investigations of

the events and circumstances, whereupon I shall write again. In the meantime, if you have any queries, please contact me on 0870 770 8030 extension 5931 or in writing when I shall be happy to help.

 

Yours sincerely

 

 

 

Stacey Meyler

Complaints Manager

Customer Response

 

 

Innovation House t 0870 770 8030 f 0870 770 8040 dx 729200 Padiham (2)

Unit 12a, Mead Way

Padiham, Burnley

Lancashire BB12 7NG

Registered in England: Eastern Gate Brants Bridge Bracknell Berkshire RG12 9BZ

Registered No 3489004

 

WWW.gmacrfc.couk GMAC-RFC Limited is authorised and regulated bythe Financial ServicesAuthority

 

At least I got a reply so this address is OK for others to use.

[Jane Austen]

I also received a standard GMAC complaints procedure leaflet!!!!

[murphy55]

Hi

 

Typed my prelim letter just wandering what I can claim for.

 

I have started a thread Murphy Vs GMAC.

 

Can you advise - Thanks and Good Luck...

[Jane Austen]

This is uncharted territory as nobody has tested this as far as I know, but I am going for early redemption fees plus any penalty charges for late payments/arrears etc.

[Jane Austen]

LBA ready to post tomorrow.

 

Nothing further from GMAC so time's up.

 

I have referred to a quote from another thread in which GMAC have written:

 

“the early repayment charge incurred was a reflection of the contract being terminated early”

therefore by their own admission it is a penalty charge. At least I believe it is.

[ukaviator]

Hi TEAM.

 

The letter you received from Stacy Meyler is a standard one. It basically said the same in my one. Just hang in there and be curtious as she is just doing what the Fat Cats are telling her to do. Most of the Financial Institutions i am tackling at the moment have set up offices to take calls and write standard letters. If you keep writing, even after they have said NO ! it gets sent up the Food Chain to the next level. They seem to have authorisation to deal with complaints only to a certain amount.After that it goes up the ladder to the next one.I have found this with the Halifax. They seem to know that if they do nothing at all, they will be hit hard. They offer 1/2 the refund on charges straight away up to a certain level. Some poeple take that and run.That is what they hope we do.The GMAC are tough to crack, but we do have the laws in place to question and tackle them into paying up. I should get a letter this week telling me to go away and that the ERC is lawful.But they still after 2 letters will not give me the true costs to them when i closed my mortgage account early. This is evidence to a court that they are hiding the costs by refusing, when asked, how much it really is.They have to disclose this in court if they decide to go and defend. But they won't go because they know what would happen afterwards if they lost.Mine is for £5500 + interest so will tread carefully at first, get all the info required to get them to court.

 

Good Hunting UKAVIATOR

[Jane Austen]

Thanks for the advice. Mine is for £7000+ so I'm going to have to be careful too.

[Jane Austen]

Reply today from Richrard Waddington stating he is sorry to hear my concerns are not fully resolved. He anticipates it will take up to 4 weeks to investigate so this will take him way after the 14 days I gave them.

 

Getting ready to file!

[Bona]

Interested to know what has happened A Judge in the High Court said that he wanted to amend a costs hearing ( Solicitors Costs ) to include GMAC for assesment to what was fair and reasonable GMAC fighting this but we think we will get the assesment we will have to make a further application If we can get their costs assessed in High court and they are reduced others can follow we need as much info as possible

[nigel1804]

Hi I've been asked to go straight to their legal team at:::

 

GMAC-RFC ltd

EAstern Gate

Brants Bridge,

Bracknell,

Berks

RG12 9BZ

Is this their standard proceedure?Hi ukaviator are you still flying in this lovely weather?Nigel 1804