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MeritForce sending SMS messages to my company switchboard!


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I am so Angry and embarrassed. I am being chased for an amount by Meritforce which I paid sometime ago to the original creditor.

 

After lots of phone calls from them and a threat of home visits I have written to them requested that they stop calling me and stating that they are not to visit my property.

 

They have replied and acknowledged my letter saying that I need to contact them by phone to discuss this issue further.

 

Then today I got a message from our receptionist who said that she had a message on the voicemail sent after the office closed which had been sent by text with a number and a reference on it and she had to call the company to find out who the message was for! It was from Meritforce! I was so embarrassed.

 

Does anyone have any ideas on how I should reply to Meritforce to tell them again not to call me at work or home and that I will only deal with them in writing! Not sure what to say about the SMS message left on the company voicemail - surely this is breaking some data protection rules?

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Make a complaint to your local trading Standards & the OFT, they are breaking OFT guidelines;

 

Debt collection guidance - Final guidance on unfair business practices - oft664

 

Page 7

 

2 UNFAIR BUSINESS PRACTICES

Communication

 

f. contacting debtors at unreasonable times

 

Page 9

 

Physical/psychological harassment

2.5

Putting pressure on debtors or third parties is considered to be oppressive

j. acting in a way likely to be publicly embarrassing to the debtor either

deliberately or through lack of care, for example, by not putting

correspondence in a sealed envelope and putting it through a letterbox,

thereby running the risk that it could be read by third parties.

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I contacted them on their live chat on their website and asked them to remove the number, making out I didnt work for said company anymore and we would report them if they didnt stop sending text messages to my work number - touch wood, it worked! :p

CapQuest Stat Demand ~ WON :D

 

Vanquis Overlimit & Late Payment Charges ~ F&F Settlement received - 2nd June 09

 

Welcome Finance CCJ ~ Set Aside 22nd May 09 ~ WON :D CCJ SET ASIDE WHOO HOOO!!!!

 

Capital One Charges & Default Removal ~ ongoing

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I contacted them on their live chat on their website and asked them to remove the number, making out I didnt work for said company anymore and we would report them if they didnt stop sending text messages to my work number - touch wood, it worked! :p

 

Well done loobyloo, will keep my fingers crossed for you.

 

S.

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