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vodaphone problem

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got a mate with a problem with vodaphone they wrote and said the bill settled and gave him a refund of 30 pounds then about two months later he had a bill on his doorstep from a debt collector for 300 pounds and plus there seems to have been two bills in his name which surely is illegal unfortunately the original letter with the this bill has been paid has been lost by his sister so what he wants to know is what now is there anything he can do about this any help will be appreciated ohh just to add to the story the debt collection agency is cap quest and my friend has epilepsy and on the phone to these bl**dy ppl who were totally unhelpful he went on to have a fit so anything i can do to help get back at these low lifes will be appreciated oh he ran up the debt cos his mate was killed by a drunk driver he died saving his wife and child and the debt was ran up by phone calls to sort the funeral the debt wasnt disputed but as far as he was aware it was settled xxxxkia

Edited by kia
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If as far as he's concerned the account is settled make them prove a debt exists. Send them this;


Dear Sir/Madam


Account no:


You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.


I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).


I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.


I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.


Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.


I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.


I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.


I/we look forward to your reply.


**Edit to suit**


Remember, don’t sign the letter.

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just sending this 1etter and re1ised i not got the address for vodaphone anyone got a good address to send it thanks xxxxxkia

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You asked

one thing just gotta ask its says company name is this vodaphone or the debt collection agency xxxkia
I said Vodaphone, which would be
I/we would point out that I/we have no knowledge of any such debt being owed to Vodaphone.
then send the letter to Capquest who are trying to collect. ;)
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got another prob1em and am unsure what to do now u know i said he was a mate we11 was a 1itt1e more than that and he has now two timed me with his ex and i sti11 got this wretched 1etter sitting here any advice :confused:i know what i shou1d do rip it up but not sure i can do that cos u know i mentioned the epi1epsy we11 cos of that hes wiped me from his head and most 1ike1y this too maybe im a soft touch but i did promise to he1p him post it or not he1ppppppppp xxxxxxkia

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