Jump to content


Case of Iceland/RLP and vulnerable woman due to illness


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5482 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I have a friend of 51 who 3 weeks ago walked into Iceland and took a chicken and walked out,She has never stolen in her life,she got breast cancer 2 yrs ago,and the Dr put her on Depression pills 4 months ago,I asked her why she did it and she says she doesn,t know.The store did not call the police on her.Then a week ago she got a letter from RLP asking her for 87 pounds(She is on incapacity benefits)She has little money.She says she has to pay them as she is so scared that Rpl or Iceland will call the police on her.She is petrified,and is crying all the time.She does not deserve this.I have told her not tp pay them.What should she do?Please help.Thankyou

Link to post
Share on other sites

Thankyou for your replies.The things is i dont think she can handle the stress of this situation,so knowing her i think she will pay them,Gosh this makes me so angry.What an awful company eh?I wonder how there employees sleep at night??

Link to post
Share on other sites

Ok your thread joins the rest-please keep your posts in relation to this in here.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

There appears to be good mittigating factors involved.

In the first instance RLP should be made aware of your friends circumstances-Avoiding further actions could well rely on evidence being provided which supports all that you say.It should be pointed out from the outset IMHO.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

No my thoughts are the same since there would be a good arguement to put forward.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

 

Julius, no offence, but "she stole, she should pay" is really not the way this should be addressed. 2 wrongs don't do a right.

 

None taken.

 

However I haven't said she should pay or in particular pay RLP. I said she should approach the store. Explain the circumstances and settle it with them. I also suggested that to do this it would help that she had something from her doctor.

However as I understand the situation civil recovery is a legitimate process. The problem is with RLP's manner of pursuance. I do not think writing to RLP about this will do the lady any good whatsoever.

 

I in no way condone RLP or their tactics. however Civil recovery is legitimate and not everyone will be able to defend against it in my opinion.

Link to post
Share on other sites

Ok, lets just say this gets to court as I usually find it best to imagine the worst scenario... my understanding is that for such a small amount this would be allocated to the small claims court and hence, no legal costs should be added except the initial filing fee.

 

If the Judge finds in iceland's favour, then your friends ability to pay should be assessed and Iceland may well find themselves being repaid at £1 per month for quite a number of years.

 

Please remember that this is now a civil and not a criminal matter.

 

The £87 seems rather high. Have they provided a breakdown of how this was calculated? My understanding is that there should be no betterment as regards civils claims. So what are they claiming for exactly? I didn't realise Iceland were in the business of selling gold plated frozen chickens!!

 

My guess (perhaps incorrectly) is that some staff/security time has been incorporated. Unless additional staff had to be brought in to deal with this matter then I don't see how they can recover these costs.

 

I think such companies trade on the embarrassment factor which generally impacts on the more law abiding citizens.

 

Your friend has not been well, and during a momentary lapse of concentration walked out of the store with a (heavy) frozen chicken...hardly the most inconspicuous or saleable of items!!

 

If it were me I would be asking for a breakdown of costs and, if already received, challenging them for any signs of betterment.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

MBNA Cards

 

CitiCard

M&S and More

Link to post
Share on other sites

The person in question should have been asked if she was suffering from any illness ,if she was being treated by her Doctor,then if she was on any medication,before making an attempt to pursue a claim.I presume she wasn't asked.As a friend,can you persuade her to speak to her own Doctor,about how she is feeling at the moment,and getting someone like yourself to speak on her behalf.It is unethical to pursue a person with mental health problems,but one way of approaching this is to allow ask Store if it is their policy to issue civil recovery without asking these questions,perhaps that would be the least painful way for her,if it was dropped due to the guidelines not being followed.

 

Also at her age,Menopausal problems can affect the memory.

Link to post
Share on other sites

The person in question should have been asked if she was suffering from any illness ,if she was being treated by her Doctor,then if she was on any medication,before making an attempt to pursue a claim.

 

Yep, I would also be arguing that your friend is a 'vulnerable' person and that due regard should have been paid.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

Restons MBNA -v- WelshMam

 

MBNA Cards

 

CitiCard

M&S and More

Link to post
Share on other sites

Thank you for your replies.I have got the letter from them and this is the amount in detail they sent her

 

1)Value of un-recovered(or onfit resale loss)£0.00

2)Staff/managerment time investingating and dealing with £52.50

3)Administration costs resulting from your wronful actions £15.75

4)Apportioned security & surveillance costs £19.25

 

My friend said she was in the shop in all 20 mins while they questioned her and took down her details.

 

It seems such a lot dont you think?I thought RLP had no Licence to operate?Is this true?Thankyou so much for you help and advice.xx

Link to post
Share on other sites

RLP must be discounting .....We have seen them charging more for only 10 minutes !!

Wonder if this is an Easter gesture ?

The question of licensing remains a bigger mystery than a Citifinancial CCA request-we simply dont have anything conclusive.

RLP maintain they dont need one since they are not a debt collector.

They have their own interpretation of a debt.

Maybe they will maintain that if they ask nicely then you will pay them and it can then be seen as a gift ?:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

Link to post
Share on other sites

The question of licensing remains a bigger mystery than a Citifinancial CCA request-we simply dont have anything conclusive.

RLP maintain they dont need one since they are not a debt collector.

They have their own interpretation of a debt.

 

I don't know whether it's RLP they use, but my local Tesco has a notice saying "we operate a civil DEBT recovery scheme." If other shops definitely using RLP are displaying similar notices then surely it is a debt collection agency, requiring the appropriate licence. Anyone know if it's RLP that Tesco uses and/or how to find out?

Link to post
Share on other sites

I don't know whether it's RLP they use, but my local Tesco has a notice saying "we operate a civil DEBT recovery scheme." If other shops definitely using RLP are displaying similar notices then surely it is a debt collection agency, requiring the appropriate licence. Anyone know if it's RLP that Tesco uses and/or how to find out?

 

Can confirm Tesco plc is one of RLP's clients, it's on their client list.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...