HSBC Can they do this???

[AD33]

This is for my wife.....

 

She has a overdraft with HSBC and recently got a letter saying they were reviveing her overdraft etc etc and for doing this they are charging her £25. As she is on maternity leave she has recently gone over her o/d by £10 and is now getting the usual charges..... when speaking with themon the phone she asked if she could increase her overdraft by £20 and they refused, when she asked why she had to pay £25 for them reviewing her overdraft they basically just said could.

 

Any advice much appreciated.

[dx100uk]

sadly, at present whilst the court case is still on going, banks can still charge what they like for what they like.

 

i'd be inclined to get a claim in for all her charges + interest

might even be able to claim hardship?

 

so that when the appeal fails, you are already inline for the refund.

 

dx

[what_todo]

how much was you over your O/D?

 

if it was £10 or under you will not get charged

 

if it over £10 you will get charged

 

but, if its you first offence in six months you will not get charged

 

the below is a quote from the mirror web site

 

"hsbc has also won praise for its Fair Fees overdraft policy. Unlike other banks it does not charge for every transaction while overdrawn. It gives a £10 'buffer' zone and will not charge more than the amount you go overdrawn, more than once in a single day, or if it is your first offence in six months"

 

hope this helps

[Castlebest]

Hiya Ad33 and welcome to the HSBC forum

 

This is for my wife.....

She has a overdraft with HSBC and recently got a letter saying they were reviewing her overdraft etc etc and for doing this they are charging her £25.

 

They are allowed to do this once a year, its a nice source of income for them £25 x how many million customers? and this is an allowable fee (you cant claim it back) but any other unrequested reviews are just charges and you can claim them back

 

As she is on maternity leave she has recently gone over her o/d by £10 and is now getting the usual charges..... when speaking with them on the phone she asked if she could increase her overdraft by £20 and they refused, when she asked why she had to pay £25 for them reviewing her overdraft they basically just said could.

 

Any advice much appreciated.

 

Your branch manager has the power to reverse any charges and some people have had success by visiting him face to face and explaining the situation. But this is a personal decision by your own branch manager and is definitely a once only approach .

If you get no joy from this approach start a claim

pete

[johnnymitch]

how much was you over your O/D?

 

if it was £10 or under you will not get charged

 

if it over £10 you will get charged

 

but, if its you first offence in six months you will not get charged

 

the below is a quote from the mirror web site

 

"hsbc has also won praise for its Fair Fees overdraft policy. Unlike other banks it does not charge for every transaction while overdrawn. It gives a £10 'buffer' zone and will not charge more than the amount you go overdrawn, more than once in a single day, or if it is your first offence in six months"

 

hope this helps

 

Hee Hee! have a look at littleprincesses' site and tell me that what todo !

 

http://www.consumeractiongroup.co.uk/forum/hsbc-bank/191601-hsbc-called-me-pay.html#post2069775